Field Service Representative with Security Clearance

BOAB Ventures; Washington (District of Columbia); On-site; USD 80,000 - 120,000; Full time

Job summary

BOAB Ventures seeks a Field Service Representative to support a mission-critical U.S. Government client using Palantir platforms. You will train users, assist with dashboard creation, troubleshoot issues, and serve as a bridge between end users and Palantir engineering teams.

Ideal candidates have hands-on Palantir experience, strong communication skills, and the ability to work on-site at a fast-paced operation. Some travel and security considerations apply.

Qualifications

• U.S. Citizenship is required by the U.S. Government contract.
• TS/SCI eligibility is preferred and active clearance is a plus.
• Prior experience working with Palantir platforms (Foundry, Gotham, Gaia, etc.) is required.

Responsibilities

• Build proactive relationships with users at the customer site and identify use-case gaps.
• Assist users by creating initial dashboards and helping formulate operational/analytical questions.
• Stay current on platform updates, features, and capability releases.
• Staff the Help Desk, resolve issues, and coordinate with Palantir engineering teams to address problems.
• Provide detailed and timely feedback to engineering on product performance and user needs.
• Communicate system or operational issues to Palantir team and customer leadership.
• Support mission execution by enabling users to fuse intelligence sources and leverage tools effectively.

Skills

Palantir platforms experience

Strong communication skills

Travel availability 25%

TS/SCI eligibility

Tools

Palantir Foundry

Palantir Gotham

Palantir Gaia

HTML

Ruby

Python

Java

Job description

Job Description We are seeking a highly skilled Field Service Representative (FSR) to support a mission-critical U.S. Government customer leveraging advanced Palantir technologies. The ideal candidate brings hands-on experience with Palantir platforms, strong communication skills, and the ability to work directly with military and intelligence users in a fast-paced operational environment. This role requires a self-starter who can train users, support operational workflows, assist with dashboard creation, troubleshoot issues, and serve as a critical link between end users and Palantir engineering teams.

Responsibilities

• Build strong, proactive relationships with users at the customer site and identify use-case gaps.
• Support users by creating initial dashboards and helping formulate operational and analytical questions.
• Stay current on all platform updates, features, and capability releases.
• Staff the Help Desk, resolve issues, and coordinate with Palantir engineering teams to address technical problems.
• Provide detailed and timely feedback to engineering teams on product performance, user issues, and feature needs.
• Consistently communicate system or operational issues to the Palantir team and customer leadership.
• Support mission execution by enabling users to fuse intelligence sources and leverage platform tools effectively.

Required Skills

• U.S. Citizenship (required by U.S. Government contract).
• TS/SCI eligibility (active TS/SCI preferred).
• Prior experience working with Palantir platforms (Foundry, Gotham, Gaia, etc.).
• Strong communication skills with the ability to explain complex concepts clearly.
• Ability to work independently and in a team environment supporting high-tempo operations.
• Ability to travel up to 25% domestically or internationally, as required.

Desired Skills

• Recent, hands-on experience with Palantir platforms.
• Military, Special Operations, or Law Enforcement background.
• Experience briefing senior military or government stakeholders.
• Background fusing intelligence capabilities in support of operations.

Technical foundation with working knowledge of:

• HTML, Ruby, Python and/or Java
• Microsoft Excel
• Hardware, networks, and basic server administration