Field Service Representative/Supervisor

General Dynamics Land Systems Customer Service & Support Company; Hinesville (GA); Sur place; USD 77 000 - 116 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Tuition reimbursement

Paid time off

Résumé du poste

General Dynamics Land Systems seeks a competent Field Service Representative / Supervisor to lead up to 9 remote CVMs across multiple locations. You will schedule work, maintain asset accountability, and supervise maintenance and repair activities on NBCRV Stryker platforms.

The role requires 3–5 years of FSR supervisory experience, an associated degree, and Stryker FSR certification. Travel to CONUS/OCONUS locations and strong communication skills are essential.

Qualifications

• 3–5 years related FSR experience with progressively responsible leadership or supervisory experience.
• Associates' degree from an accredited school in a related business or technical discipline required.
• Must be certified Stryker FSR or successfully complete Stryker FSR Academy.
• 6–9 years of related work experience; equivalent military service acceptable.

Responsabilités

• Supervise a workforce of up to 9 remote CVMs in 8 locations, scheduling manpower, workload, and priorities.
• Engage in constant communication with customer, management, and personnel to ensure contractual requirements are met.
• Plan/supervise Contracted Logistical Support operations as directed by USG schedule.
• Maintain 100% accountability of assigned equipment and LTDD documentation.
• Oversee preventive maintenance checks and services on NBCRV Stryker variant and related subsystems.
• Direct maintenance steps to accomplish repairs using BITE, tools and documentation.
• Complete maintenance and administrative forms and reports related to performance of duties.
• Travel to remote CONUS/OCONUS locations as needed.

Connaissances

Leadership

Communication

MS Office

Travel readiness

Formation

Associates degree in related field

Stryker FSR Academy

Outils

MS Office Suite

Description du poste

At General Dynamics Land Systems (GDLS) we put our customers at the center of everything we do. Our commitment to protect and enable the men and women who serve, drives us to develop products and systems that give them a clear advantage for mission success. We are looking for a passionate leader to help us deliver innovative, unique solutions to our customers in support of 48th Chem BDE
The selected candidate will be a member of the GDLS team preferably located at Ft Stewart, GA providing maintenance support to all 48th Chem BDE NBCRVs.

Position Responsibilities: FSR / Supervisor

• Supervise a workforce of up to 9 remote CVMs in 8 locations, schedule manpower, workload, and priorities to support business requirements.
• Engage in constant communication with customer (internal and external), management, and personnel to ensure contractual requirements are met.
• Plan/supervise Contracted Logistical Support (CLS) operations as directed by USG schedule.
• Maintain 100% accountability of assigned equipment; to include preparing and submitting LTDD documentation as required for broken equipment.
• Maintain calibration; ensure all equipment requiring calibration are maintained in a mission ready status.
• Manage assets to ensure supplies are issued in a manner that will cause a continuous flow of material as required.
• Supervise repair/supply activities to streamline flow of materials to workforce.
• Direct the maintenance steps to accomplish repairs including disassembling, removing, and replacing worn/ damaged/defective part(s), adjusting, reassembling, testing, and using applicable technical documentation.
• Complete maintenance and administrative forms and other paperwork related to performance of duties.
• Participate in logistical meetings and provide insight for paths forward in support rendered.
• Supervise troubleshooting and correct malfunctions in automotive systems (driveline and suspension) using built in test equipment (BITE), test equipment and/or manual troubleshooting procedures (MTPs), common and special tools and applicable technical documentation.
• Perform individual and collective counseling to employees on a regular basis.
• Ensure continuous improvement and compliance to ISO, Environmental Health & Safety (EHS), Lean Six Sigma, and Whole Systems Business Model, (WSBM)
• Oversee and assist with preventive maintenance checks and services (PMCS) on the NBCRV Stryker variant to include sub-components and LRUs pertaining to the NBCRV Stryker Platform.
• Oversee and troubleshoot and correct malfunctions in automotive systems (full up power-pack FUPP (engine, transmission, cooling), fuel, exhaust, driveline and suspension) using built in test equipment (BITE), test equipment and/or manual troubleshooting procedures (MTPs), common and special tools and applicable technical documentation.
• Complete maintenance and administrative forms and other paperwork (reports) related to performance of duties.
• Perform all duties in accordance with ISO processes.
• Perform duties as site Field Representative; Environmental, Hazmat, Safety, Fire prevention and administrative functions.

Position Requirements:

• Must have 3 to 5 years related FSR experience with progressively responsible leadership or supervisory experience.
• Supervisory experience required, with ability to teach, coach, mentor, and identify/ develop talent.
• Associates' degree from an accredited school in a related business or technical discipline required.
• Must be certified Stryker FSR or successfully complete Stryker FSR Academy.
• Six (6) to 9 years of related work experience. (Equivalent military service acceptable).
• Experience directly related to position such as leading/supervising personnel in a maintenance environment, strong hands‑on experience in fielding operations required.
• Strong interpersonal skills, ability to communicate (verbal and written)
• Stryker Vehicle experience preferred.
• Work in improved and unimproved maintenance facilities, as well as other field environment and work duty locations as required.
• Military school trained wheel vehicle mechanic (such as US Army MOSs 63B, 63S, 63W or 63B MCM or USMC MOSs 2147, 3521, 3522, 3524) preferred. Documented commercial training and/or experience acceptable. Field experience preferred.
• Read and interpret troubleshooting and diagnostic procedures and flow diagrams for systems, subsystems, and components.
• Ability to acquire U.S. Passport within 90 days of hiring.
• Computer literate, must be capable of using MS suite of Office software (Word, Excel, and PowerPoint)
• Should be familiar with web access/internet connections, computer literacy in Lotus Notes is desirable.
• Ability to manage electronic files, archive, and retrieve upon request.
• Travel to remote CONUS/OCONUS locations on short notice to support operations.
• Must meet and maintain deployment requirements, as business needs necessitate.
• Must meet and maintain ASR requirements.
• Must be able to successfully pass and maintain NACI background to obtain CAC (common access card)
• Must be able to gain and maintain access to all military installations in which the work is performed.
• Meet and maintain requirements ofSP 2-644
• Must be a U.S. person.

Position Salary Range: New hires generally start between $85,000 to $95,000 per year. Applicant's placement within the range is based on qualifications and professional experience. The full salary range for the position is between $77,100 and $115,700 per year.

Position Incentive: Hired applicant will be able to receive an annual bonus.

Benefits Offered: Employees (and their families) are covered by medical, dental, vision, life and accident insurance plans, disability insurance plans, health spending account, flexible spending account, 401(k) retirement plan and tuition reimbursement.

Employees are also eligible to receive 6.66 hours of vacation per month, 80 hours of sick/personal time per year and 6-13 paid holidays each year depending on business circumstances and the applicable holiday schedule for that year.