Field Service Representative - Power/Electrical

Schneider Electric; Little Rock (AR); Remote; USD 50,000 - 90,000; Full time

Job summary

Join a forward-thinking company as a Field Service Representative, where you will play a vital role in servicing and maintaining electrical distribution equipment. This position offers a flexible home-based work schedule and a comprehensive training program to ensure your success. You'll collaborate with customers and partners, utilizing your technical skills to solve complex problems and provide top-notch service. With a commitment to inclusivity and employee well-being, this innovative firm is dedicated to fostering a supportive workplace culture. If you're passionate about making an impact, this opportunity is perfect for you!

Benefits

Flexible Work Arrangements

Paid Family Leave

401(k) with Match

Well-being Programs

Paid Time Off

Military Leave Benefits

State-of-the-art Training Facility

Mentorship Programs

Qualifications

• 2+ years of experience in mechanical, electrical, or power distribution service.
• Ability to interpret blueprints and service documents.

Responsibilities

• Install, repair, and maintain customer equipment across various environments.
• Provide technical support and training for Schneider equipment.

Skills

Mechanical Service Experience

Electrical Theory

Problem Solving

Report Writing

Blueprint Interpretation

Education

Vocational Education or Military Training

Experience in Electronics or Electrical Theory

Tools

Testing Instruments

Computers and Workstations

Job description

Great people make Schneider Electric a great company.

Schneider’s Power Services Field Service Representatives play an impactful role within the organization. They collaborate with customers, sales representatives, team members, and third-party partners to install, inspect, troubleshoot, repair, and maintain equipment in a variety of dynamic environments. They are problem solvers. They are customer-focused. They are passionate about the work they do. They are the future of Schneider Electric! Is this you?

We are proud to offer all Field Service Representatives direct product training and training on all digital and physical tools associated with their work. Schneider Electric provides service vehicles, tools, uniforms, mobile devices, and laptops for daily professional use.

This opportunity is a home-based flexible work schedule with a 40-hour guarantee (+Overtime).

This Field Service Representative position will sit within our U.S. Services business, specifically our Power Services team. Our Power Services team is the Original Equipment Manufacturer (OEM) for SquareD focusing on electrical distribution equipment inside of critical facilities.

As a Field Service Representative, a typical day for you might include:

• Servicing, installing, and repairing customer equipment.
• Performance of warranty work and start-up service.
• Perform Startup/Commissioning on equipment across the Schneider Electric product portfolio.
• Testing, calibration, checking, correcting, adjusting, and part component replacement services on customer products.
• Construction and testing of circuits and equipment utilizing various tools and machines such as computers, workstations, circuit diagrams, and test instruments/equipment.
• Technical support in product service, product training, and applications including on-site audits.

• Support serviceable Schneider equipment including but not limited to electrical switchgear, PDUs, RPPs, BMS systems, PLCs, HMIs, Drives, and power monitoring equipment.
• Document all required information for each site (technical report).

On some days, you may even:

• Analyze complex problems in equipment and machinery and interpret maintenance manuals, using knowledge of systems and electronics to isolate and correct the fault.
• Assist in developing design modifications and implement modifications and provide installation support for the modifications.
• Develop and implement training courseware and provide training to customers and other service representatives.
• Travel for both training and to support job site requirements in other areas.

This may be the next step in your career journey if you have:

• Vocational education, military training, or transferable experience in electronics, electrical theory, or similar discipline.
• 2+ years of relevant mechanical, electrical, and/or power distribution service experience, technical proficiency in electronic/electrical component theory.
• Experience writing reports and competency in presenting information and responses to managers, clients, and customers.
• The ability to calculate figures and amounts such as proportions, percentages, area, circumference, and volume.
• The ability to define problems, collect data, establish facts, and draw valid conclusions.
• Experience in testing, maintenance, and/or upgrades in some or all of the following areas: low or Medium Voltage Switchgear; Transformers; Relay Protection Systems; Control Systems.
• The ability to interpret blueprints and other service documents, including various electrical drawings.
• The capacity to move service equipment weighing up to 50 pounds.

What we have for you:

Within your first 90 days, you’ll experience a unique, team-oriented welcome with 2 weeks of in-person training in our brand-new state-of-the-art training facility in Dallas, TX with all expenses paid. Upon return from your on-site visit, you’ll continue with online training and will be paired with a local area mentor to receive on-the-job training and continue your onboarding journey with us.

Schneider Electric offers an inclusive benefits package to support all of our employees such as flexible work arrangements, paid family leaves, 401(k) + match, well-being programs, holidays & paid time off, military leave benefits, and more.

Let us learn about you! Apply today.

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

Become an IMPACT Maker with Schneider Electric – apply today!