Field Service Representative - Phoenix

Schneider Electric; Phoenix (AZ); Remote; USD 50,000 - 80,000; Full time

Job summary

Join a forward-thinking company as an ASCO Field Service Technician, where you will play a vital role in maintaining and repairing critical data center equipment. This position offers a flexible work schedule, direct product training, and the opportunity to work with dynamic teams. You will be equipped with all necessary tools, including service vehicles and mobile devices, ensuring you can deliver high-quality service and customer satisfaction. If you're passionate about technology and eager to make an impact, this role is perfect for you.

Benefits

Flexible Work Arrangements

Paid Family Leave

401(k) + Match

Well-being Programs

Holidays

Military Leave

In-person Training

Online Training and Mentorship

Qualifications

• Experience with Automatic Transfer Switches and Power Control Systems.
• Ability to read electrical schematics and perform startups.

Responsibilities

• Perform maintenance and repair on Automatic Transfer Switches.
• Execute service administration and reporting tasks.

Skills

Problem Solving

Customer Focus

Technical Field Experience

Electrical Systems Understanding

Mechanical Systems Understanding

Reading Electrical Schematics

Troubleshooting Skills

Education

Military Service

Technical Field Experience

Tools

Test Equipment for ATS

Service Vehicles

Mobile Devices

Laptops

Job description

Job Description

Great people make Schneider Electric a great company.

Schneider’s ASCO Field Service Technicians play an impactful role within the organization. They provide preventative maintenance and repair services on customer-owned ASCO equipment, deliver high-quality service and customer satisfaction, and are productive and valued members of their team in a variety of dynamic customer environments.

They are problem solvers, customer focused, and passionate about their work. They are the future of Schneider Electric! Is this you?

We offer all Field Service Technicians direct product training and training on all digital and physical tools associated with their work. Schneider Electric provides service vehicles, tools, uniforms, mobile devices, and laptops for daily use.

This opportunity is a home-based flexible work schedule with a 40-hour guarantee (+ overtime).

This Field Service Technician position is within our U.S. Services business, specifically our ASCO team, focusing on servicing critical data center equipment. We are the OEM (Original Equipment Manufacturer) service provider for APC (American Power Conversion)/MGE/Schneider Electric equipment.

Typical Day for an ASCO Field Service Technician:

• Maintenance and repair of Automatic Transfer Switches (ATS)
• Service administration and reporting, including service order generation, inventory review, and safety audits
• Executing installation, maintenance, and repair on customer-installed base within specific know-how

On Some Days, You May:

• Receive and participate in job training for ATS maintenance, troubleshooting, and startups
• Identify new opportunities while attending customer sites to promote service growth
• Determine when products should be upgraded or replaced

Ideal Candidate Qualifications:

• Military service or technical field experience with Automatic Transfer Switches, Power Control Systems, or low/medium voltage power applications
• Basic understanding of mechanical and electrical systems
• Ability to read electrical schematics and one-line diagrams
• Proficiency with test equipment for troubleshooting ATS issues
• Availability to work nights, weekends, holidays, and travel as needed
• Certifications or willingness to obtain CPR/First Aid/AED and PPE training
• Knowledge of ATS operation, one-line diagrams, and ability to perform startups on all models
• Valid driver’s license and ability to move service equipment weighing up to 50 pounds

What We Offer:

Two weeks of in-person training at our Dallas, TX facility, followed by online training and mentorship. Enjoy our inclusive benefits package, flexible work arrangements, paid family leave, 401(k) + match, well-being programs, holidays, military leave, and more.

Join us and make an impact! Apply today to be part of a company committed to sustainability and inclusion, driven by our values of Inclusion, Mastery, Purpose, Action, Curiosity, and Teamwork.

Schneider Electric is an Equal Opportunity Employer, committed to diversity and inclusion in the workplace. We uphold the highest standards of ethics and compliance, guided by our Trust Charter.