Client Service Representative

Laboratory Corporation; Phoenix (AZ); Remote; USD 60,000 - 80,000; Full time

Job summary

An innovative company is seeking a Client Services Representative to join its Contact Center team in Phoenix, AZ. This role is pivotal in ensuring a world-class customer experience by addressing client needs, providing product education, and assisting with inquiries. The ideal candidate will thrive in a customer-centric environment, showcasing strong communication and multitasking skills. With opportunities for growth and development, this position offers a chance to make a meaningful impact in the healthcare industry. If you are passionate about customer service and ready for a rewarding challenge, this role is for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Paid Time Off (PTO)

Flexible Time Off (FTO)

Tuition Reimbursement

Employee Stock Purchase Plan

Qualifications

• High School Diploma or GED required; Associate’s degree preferred.
• Previous customer service experience is essential.

Responsibilities

• Act as a liaison between Labcorp and customers.
• Resolve customer requests via calls or the Internet.
• Notify clients of test results accurately and timely.

Skills

Customer Service

Communication Skills

Multitasking

Bilingual (English and Spanish)

Education

High School Diploma or GED

Associate’s Degree or Higher

Tools

Microsoft Office Suite

Salesforce.com

Job description

LabCorp is seeking a Client Services Representative to join our Contact Center team for Phoenix, AZ. This position will work with physician offices, hospital laboratories, patients, and internal customers to ensure that all client needs are addressed accurately and efficiently. The Client Services Representative will provide product education and handle a wide variety of questions while ensuring a world-class customer experience. The ideal candidate will be passionate about customer service and motivated to work with a customer-centric team in an innovative company.

Location

Remote

Pay Range

$15.00 - $31.60

Benefits

Employees scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement, and Employee Stock Purchase Plan. Casual, PRN, & Part-Time employees working less than 20 hours are eligible for the 401(k) plan only. For detailed information, click here.

Job Responsibilities

1. Act as a liaison between Labcorp, the customer base, and patients.
2. Resolve routine customer requests with products or services via inbound, outbound calls, or the Internet.
3. Speak with customers in a courteous, friendly, and professional manner following protocol procedures.
4. Inquire, clarify, and confirm customer requirements and understanding of the solutions.
5. Provide additional customer education and information as needed.
6. Qualify and establish inbound new customers requesting Labcorp's products and services.
7. Work in multiple databases to research complex issues and questions.
8. Notify clients of test results in a timely and accurate manner.
9. Review test forms for accuracy and report discrepancies.
10. Participate in activities designed to improve customer satisfaction and business performance.
11. Perform administrative support for medical record management, CRM data maintenance, and internal records to ensure HIPAA compliance.

Requirements

1. High School Diploma or GED required.
2. Associate’s degree or higher is highly desired.
3. Previous experience in a customer service role.
4. Experience working in a contact center/call center environment preferred.
5. Prior healthcare industry experience, such as in a physician's office or hospital, is a plus.
6. Knowledge of Microsoft Office suite required.
7. Experience with Salesforce.com and/or Laboratory Information Systems preferred.
8. Strong verbal and written communication skills, with excellent listening and responding abilities.
9. Courteous with a strong customer service orientation.
10. Excellent multitasking abilities.
11. Ability to adapt quickly to changing priorities.
12. Bilingual in English and Spanish highly desirable.
13. Physical proximity to Phoenix, AZ, allowing periodic visits to the laboratory is preferred.

If you're looking for a career that offers growth opportunities, continual development, professional challenges, and the chance to make a difference, apply today!

Labcorp is an Equal Opportunity Employer:

Labcorp values inclusion and does not tolerate harassment or discrimination. Employment decisions are based on qualifications and merit, without regard to race, religion, color, national origin, sex, family or parental status, marital status, sexual orientation, gender identity, age, veteran status, disability, or genetic information. Applicants with arrest or conviction records will also be considered in accordance with law.

We encourage all to apply.

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About the company

Laboratory Corporation of America Holdings, known as Labcorp, is an American S&P 500 company headquartered in Burlington, North Carolina.