Field Service Representative (Ohio)

Ppd; Sacramento (CA); On-site; USD 65,600 - 109,400; Full time

Job summary

McKesson is seeking a Field Service Representative to join our team. The ideal candidate will reside in Cleveland, Ohio, with a territory covering Ohio. You will conduct sales visits to Tier 1 & Tier 2 locations, reinforce McKesson value, and support onboarding and formulary adherence.

Requirements include 2+ years of customer service experience, a 4-year degree or equivalent, and a valid driver's license. Travel up to 80% is expected.

Qualifications

• 2+ years of relevant experience.
• Valid driver’s license with a clear driving record.
• Willingness to travel up to 80% (3–4 days/week).
• 4-year degree in business or a related field or equivalent experience.

Responsibilities

• Execute sales calls on group customer locations as directed by the National Accounts team.
• Sell and reinforce McKesson value proposition at group locations.
• Support onboarding by presenting to key contacts within the first 30 days.
• Introduce new products to field locations based on product conversions and formulary changes.
• Educate key personnel at customer locations for PPD customers and drive formulary adherence.
• Determine customer satisfaction gaps and resell the value proposition as needed.
• Sell products to locations in accordance with customer agreements.

Skills

Customer Service

Driving

Travel

Education

4-year degree in business or related field

Tools

MS Office

Job description

Full job description McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well‑being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

We are seeking a Field Service Representative to join our team. The ideal candidate will reside in Cleveland, Ohio. The territory for this position will cover Ohio.

Position Description

The Field Service Representative (FSR) will conduct sales visits to Tier 1 & Tier 2 customer locations. Duties include meeting with key contacts (Administrator, Executive Director, Director of Nursing, Business Office Manager) at group customer locations to reinforce and sell McKesson value proposition, facilitate onboarding and initial customer location ordering, support key sales initiatives as directed by Sales Managers and Tier 2 National Account Managers, manage utilization and formulary adherence, particularly with customers using a PPD pricing model, and support McKesson Brand and other product conversions. The FSR will also coordinate with Sales Managers and the Tier 2 National Account Manager to capitalize on incremental sales opportunities.

Key Responsibilities

• Execute sales calls on group customer locations as directed by the National Accounts team.
• Sell and reinforce McKesson value proposition that has been sold to the corporate office to the group customer locations.
• Support customer onboarding by making presentations to key people at customer locations during the first 30 days of the customer's start date.
• Introduce new products to field locations as driven by product conversions and formulary changes directed by the corporate office.
• For PPD customers, educate key personnel at customer locations and influence them to drive lower product utilization and adhere to the product formulary approved by the corporate office.
• Determine any customer satisfaction gaps at customer locations and resell value proposition as needed.
• Sell products to locations as allowed by customer agreement (equipment, housekeeping products, specials).

Minimum Requirements

• 2+ years of relevant experience.

Critical Skills

• 2+ years of Customer Service experience.
• Must have a valid driver’s license and a clear driving record.
• Ability to travel 3-4 days per week.
• Advanced proficiency with MS Office.

Additional Knowledge & Skills

• Detail oriented with good problem‑solving skills.
• Good reasoning abilities and sound judgment.
• Ability to work autonomously.
• Strong and persuasive communication skills, ability to influence and drive customer behavior toward a predetermined objective.
• Strong consultation and communication skills; able to sell McKesson value proposition and collaborate well with a diverse range of people at customer locations; tactful, professional, and flexible.
• Ability to thrive in a dynamic environment and navigate organizational complexity and change.
• Professional, engaging, and confident demeanor.
• Adaptive and solution‑based sales approach to working with customers and sales teams.
• Understand technology and customer ordering systems.
• Willingness to relocate for career growth (a plus).

Travel: Up to 80%.

Education: 4‑year degree in business or a related field or equivalent experience.

Physical Requirements: Significant amount of time performing computer and phone‑based work is required. Significant amount of time spent traveling via automobile.

Must be authorized to work in the US. Sponsorship is not available for this position.

Compensation: Total Target Cash (TTC) pay range is $65,600 – $109,400, defined as base pay plus target incentive.

McKesson is an Equal Opportunity Employer. McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, or genetic information. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

Join us at McKesson!