Field Service Representative – Connecticut & Northeast

RDL McKesson Medical-Surgical Minnesota Supply Inc.; Connecticut; Hybrid; USD 62,000 - 65,000; Full time

Benefits offered by this job

Vehicle program (auto allowance or car

Comprehensive benefits

Job summary

McKesson is seeking a Field Service Representative based in the Hartford area to cover the Northeast region, including CT, MA, NH, RI and VT. You will conduct sales visits to Tier 1 & 2 customer locations, reinforce McKesson value, onboard new customers, and coordinate with Sales Managers to capitalize on opportunities.

The role requires 2–5 years in sales or healthcare services, a valid driver’s license, and willingness to travel up to 80%.

Qualifications

• 2+ years of relevant experience.
• Valid Driver's License with 7-year motor vehicle record check completed during pre-employment.
• 4-year degree in business or related field or equivalent experience.

Responsibilities

• Execute sales calls on group customer locations as directed by National Accounts team.
• Sell and reinforce McKesson value proposition to group customer locations.
• Support customer onboarding with presentations to key personnel within the first 30 days.
• Introduce new products to field locations as driven by product conversions and formulary changes.
• Educate key personnel at customer locations for PPD customers to drive lower product utilization and adhere to formulary.

Skills

Relationship building

Verbal communication

Consultative selling

Self-motivated

Problem solving

Adaptable

Professional demeanor

Healthcare products

Education

4-year degree in business or related field

Job description

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you. Please Note: We are specifically seeking candidates who reside in the Hartford, Connecticut, Springfield or Worcester, Massachusetts. This pivotal role will cover the Northeast region, including Connecticut, Massachusetts, New Hampshire, Rhode Island and Vermont. These cities offer the most efficient traveling distance within the territory, and positions team members for success in delivering responsive, high-quality support to customers throughout the region. This is a field-based role requiring regular in-person customer visits across the territory. Relocation assistance is not available for this position. Are you looking for an opportunity to build a career in healthcare sales while working directly with customers across one of the Northeast's most dynamic markets? McKesson is seeking a Field Service Representative to support Post Acute Care customers throughout Northeast region, including Connecticut, Massachusetts, New Hampshire, Rhode Island and Vermont. Based in the areas of Hartford, Connecticut, Springfield or Worcester, Massachusetts, you'll partner with healthcare providers and business owners to strengthen customer relationships, improve operational efficiency, and help customers get the most value from their partnership with McKesson. Success in this position comes from building trusted relationships, delivering exceptional customer support, and serving as a reliable resource for customers across your territory. We are looking for someone who is approachable, dependable, curious, and eager to learn. If you enjoy connecting with people, solving problems, and developing your sales and relationship management skills, this is an excellent opportunity to launch and grow your career with an industry leader.

Current Need

We are seeking a dedicated and dynamic Field Service Representative (FSR) to join our team, ideally based in Hartford, Connecticut, Springfield or Worcester, Massachusetts. This pivotal role will cover our northeast territory with customers located in Connecticut, Massachusetts, New Hampshire, Rhode Island and Vermont.

Position Description

The Field Service Representative (FSR) will conduct sales visits to Tier 1 & Tier 2 customer locations. Duties include meeting with key contacts (Administrator, Executive Director, Director of Nursing, Business Office Manager) at group customer locations to reinforce and sell McKesson value prop, facilitate on-boarding and initial customer location ordering , support key sales initiatives as directed by Sales Managers and Tier 2 National Account Managers, manage utilization and formulary adherence, particularly with customers using a PPD pricing model and support McKesson Brand and other product conversions. FSR will also coordinate with Sales Managers and Tier 2 National Account Manager to capitalize on incremental sales opportunities.

Compensation and Career Growth

This role is designed for professionals in the earlier stages of their sales, customer relationship, or healthcare services career who are looking to develop their skills in a field-based environment. We are seeking candidates with approximately 2-5 years of relevant experience who are eager to build customer relationships, learn the healthcare industry, and grow their careers with McKesson. Compensation for this position includes:Base salary of $62,000 to $65,000 annuallyTarget sales incentive opportunity of $12,000 annually, paid on a quarterly basisParticipation in McKesson's vehicle program, including either a monthly automobile allowance of $668 or a company-provided vehicle with fuel cardComprehensive benefits package and opportunities for career advancement within McKesson

Key Responsibilities

• Execute sales calls on group customer locations as directed by National Accounts team.
• Sell and reinforce McKesson value prop that has been sold to the corporate office to the group customer locations.
• Support customer onboarding by making presentations to key people at customer locations during the first 30 days of the customers start date.
• Introduce new products to field locations as driven by product conversions and formulary changes directed by the corporate office.
• For PPD Customers, educate key personnel at customer locations and influence them to drive lower product utilization and adhere to the product formulary approved by the corporate office.
• Determine any customer satisfaction gaps at customer locations and resell value prop as needed.
• Sell products to locations as allowed by customer agreement. (equipment, housekeeping products, Specials)

Minimum Requirements

• 2+ years of relevant experience
• Valid Driver's License: 7-year motor vehicle record check completed during pre-employment

Critical Skills

• Relationship-building skills with the ability to establish trust and credibility with customers.
• Strong verbal communication and active listening skills.
• Consultative approach to influencing customer behaviors and business outcomes.
• Self-motivated with the ability to work independently and manage a territory effectively.
• Customer-focused problem-solving and decision-making abilities.
• Adaptable and comfortable working in a dynamic, fast-paced environment.
• Professional and approachable presence when interacting with customers and internal stakeholders.
• Ability to learn and understand healthcare products, technologies, and customer ordering systems.

Additional Knowledge & Skills

• Strong organizational and time management skills.
• Detail-oriented with a commitment to accuracy and follow-through.
• Demonstrated curiosity and eagerness to learn.
• Ability to collaborate effectively with cross-functional teams.
• Comfortable with regular travel throughout an assigned territory.
• Willingness to relocate for future career growth is a plus.

Travel

Up to 80%

Education

4-year degree in business or related field or equivalent experience

Physical Requirements

Significant portion of time performing computer and phone-based work Traveling within territory by car. Visiting customers 3 to 4 days a week at their individual locations

Must be authorized to work in the US.

Must be authorized to work in the US. Sponsorship is not available for this position

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. Our Total Target Cash (TTC) Pay Range for this position: $83,300 - $138,900 Total Target Cash (TTC) is defined as base pay plus target incentive.

McKesson is an Equal Opportunity Employer

McKesson is an Equal Opportunity Employer McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page. McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) [e-mail] or (Canada) [e-mail]. Resumes or CVs submitted to this email box will not be accepted.

Join us at McKesson! McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.