Field Service Representative (Greater Dayton, Ohio Area)

Breg; Dayton (OH); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

PTO and holidays

Career growth opportunities

Diversity & inclusion

Job summary

Breg, a leader in orthopedic solutions, seeks a Field Service Representative in the Greater Dayton, OH area to coordinate logistics, manage inventory at accounts, and support customers with timely communication.

You will handle order fulfillment, recalls, and field audits while ensuring HIPAA/FDA compliance, extensive travel, and collaboration with Solution Team, Sales, and Field Operations. A high school diploma and 1 year in related roles are required.

Qualifications

• High school diploma or equivalent required.
• Associate degree in Healthcare Admin or related field preferred.
• Minimum 1 year in customer service, inventory, or supply chain.
• Proficient with MS Office and standard computer systems.
• Passion for innovation and Breg's mission.

Responsibilities

• Coordinate orthopedic bracing product logistics and manage inventory transfers.
• Reduce stagnant inventory by removing expired or damaged products.
• Provide inventory management support including ordering and returns.
• Support order fulfillment with complete and accurate documentation.
• Ensure displays, storage, and inventory spaces meet standards.
• Provide onsite support for recalls, audits, and field communications.
• Complete on-time inventory counts for reconciliation and compliance.
• Prepare and submit insurance billing documentation per standards.
• Review pending claims and identify documentation deficiencies trends using PowerBI, Vision, and BCS.
• Follow HIPAA and FDA requirements and company SOPs.
• Collaborate with Solution Team, Sales, Field Ops to resolve issues.
• Prepare reports for management and account review.
• Maintain professionalism and protect privacy.

Skills

Customer service

Inventory management

Supply chain

MS Office

PowerBI

Education

Associate degree in Healthcare Admin

Tools

PowerBI

Breg Vision

BCS

Job description

Join Our Team and Keep Moving Forward with Breg!

At Breg, we are dedicated to advancing orthopedic solutions that enhance the lives of patients and support healthcare professionals. As a leader in the orthopedic industry, we provide innovative products, consulting, technology, and services that help people move forward with confidence.

We are currently seeking a Field Service Representative in the Greater Dayton, OH area to join our team. If you thrive in a dynamic environment where innovation and impact go hand in hand, this is the opportunity for you.

Who You Are

You are a forward-thinking professional who values collaboration, innovation, and making a meaningful difference. You bring expertise in your ability to demonstrate ownership and accountability; the ability to plan, execute, control and deliver; communicate effectively both written and verbal.

What You'll Do

As a Field Service Representative, you will:

• Coordinates orthopedic bracing product logistics and replenishment, proactively maintaining inventory levels at assigned accounts and managing inventory transfers and reconciliation activities.
• Proactively reduces stagnant inventory by removing and processing expired, damaged, or unsellable products in accordance with company policy.
• Delivers comprehensive inventory management support to customers, including ordering and returning product, and providing ongoing communication and timely updates regarding estimated delivery
• Supports order fulfillment activities and ensures all documentation is complete and accurate for each account.
• Ensures product displays, storage areas, and inventory spaces meet Breg's merchandising, compliance, and operational standards.
• Provides onsite support for product recalls, audits, and/or field communication initiatives.
• Ensures all required inventory counts are completed on time and accurately, supporting inventory reconciliation and compliance efforts.
• Prepares, compiles, and submits insurance billing documentation in compliance with established internal standards and submission requirements, ensuring all documentation is complete, accurate, and submitted within required timelines.
• Reviews and works pending claims by retrieving required missing information from customers, identifying and escalating trends in documentation deficiencies, and utilizing systems such as PowerBI, Breg Vision, and the Breg Claims System (BCS) to support daily operations and improve billing outcomes.
• Adheres to all Breg policies, standard operating procedures (SOPs), and applicable healthcare regulations, including Health Insurance Portability and Accountability Act (HIPAA) and Food and Drug Administration (FDA) requirements.
• Collaborates with internal teams (e.g., Solution Team, Sales, Field Operations) to resolve account issues and enhance service efficiency.
• Prepares daily, weekly and monthly reports for management and account review, analyzing data for trends and identifying opportunities for process or performance improvement.
• Demonstrates a high level of professionalism, privacy, and accuracy in all interactions and activities.
• Responsible for behaving in a professional manner both internally and externally in relationships that positively impact the company's reputation and comply with the company's policies and practices. Responsible for being accountable and committed to demonstrating Breg's cultural beliefs and achieving the key results of the company.
• Responsible for promoting Breg's culture within the organization using established tools such as storytelling, providing focused feedback, and recognition. The performance of the position is aligned with the culture of commitment and accountability, following the steps of: See it, Own it, Solve it, and Do it.

What You Bring

• High school diploma or equivalent required.
• Associate’s degree in Healthcare Administration, Logistics, Supply Chain Management, or a related field equivalent preferred.
• Minimum of 1 year of experience in a customer service, inventory, or supply chain role, or other related service-oriented work required.
• Computer proficient to include web browser/internet search, Microsoft (MS) Outlook, Word, Excel, and Teams Technical competence includes the ability to learn new software and systems.
• A passion for innovation and a commitment to Breg’s mission to Keep Moving Forward.

Work schedule includes

• Work schedule may include variable start/end times outside of the company's standard business hours of 8:00 a.m. - 5:00 p.m. On-call hours may be required which may include nights and weekends.
• Domestic travel up to 80%; Minimal out of state travel 5%.

Why Breg?

At Breg, we invest in our people and culture. We offer:

• Comprehensive Benefits: Medical, dental, vision, disability, and life insurance, effective the first of the month after hire.
• Work-Life Balance: Paid Time Off (PTO) and company-paid holidays.
• Growth & Development: Opportunities for professional advancement within a company that values your contributions.
• Commitment to Diversity & Inclusion: Breg is proud to be an Equal Employment Opportunity employer, fostering a diverse and inclusive workplace.
• For more information regarding Company benefits, please see https://www.breg.com/benefits

Compensation

Salary Range: $18.50-$25.00/hr. Actual compensation is determined by factors such as experience, skills, and business needs. This range reflects the minimum and maximum target range for new hire base salary/pay across all US locations. Actual pay is based on many factors unique to each candidate, including but not limited to geographical location, work experience, skill set, relevant trainings and certifications, and business needs. The base pay range is subject to change and may be modified in the future. This role may also be eligible for a variable comp plan with an annual target at plan of $2,000, paid out on a quarterly basis.

Breg is an Equal Employment Opportunity Employer and dedicated to a diverse work force and Drug Free work environment. EOE/Minorities/Females/Vet/Disabled are encouraged to apply.

Applicants must be currently authorized to work in the United States on a full-time basis. The Company will not sponsor applicants for work visas for this position.