DME Fitting Specialist (Patient Service Representative)

Breg, Inc.; Cincinnati (OH); Hybrid; USD 68,770,000 - 83,097,000; Full time

Benefits offered by this job

Comprehensive Benefits

PTO and company holidays

Growth & Development opportunities

Diversity & Inclusion

Job summary

Breg, Inc. seeks a Patient Service Representative I (DME Fitting Specialist) in Cincinnati, OH. You will fit patients with orthopedic braces, educate them on proper use, and work closely with physicians and clinical staff to ensure seamless care.

This field-based role requires travel to physician offices, hospitals, and clinics, with home-office support and local travel as needed. Strong customer service and documentation skills are essential for success.

Qualifications

• Associate degree or equivalent experience in patient care is required.
• Certifications such as ABC CFo, BOC, Athletic Training Licensure, or Orthopedic Technologist Certification are preferred.
• Familiarity with orthopedic clinics or physician office workflows is a plus.
• Proficient with Microsoft Office and comfortable learning new technologies and systems.

Responsibilities

• Fit patients with orthopedic braces and provide hands-on education and support.
• Serve as a trusted partner to physicians and clinical staff for exceptional service.
• Manage assigned accounts, ensuring products, inventory, and resources are available as needed.
• Support patient care through accurate documentation, billing coordination, and regulatory compliance.
• Drive your territory’s success by achieving key performance metrics and operational results.
• Represent Breg with professionalism and dedication to patient outcomes.

Skills

Patient care

Customer service

Detail-oriented

Technology literacy

Documentation excellence

Education

Associate degree in healthcare or equivalent experience

ABC Certified Fitter (CFo)

BOC certification

Athletic Training Licensure

Orthopedic Technologist Certification

Tools

Microsoft Office

Job description

Join Our Team and Keep Moving Forward with Breg!

At Breg, we are dedicated to advancing orthopedic solutions that enhance the lives of patients and support healthcare professionals. As a leader in the orthopedic industry, we provide innovative products, consulting, technology, and services that help people move forward with confidence.

We are currently seeking a Patient Service Representative I ( DME Fitting Specialist) in Cincinnati, OH. If you thrive in a dynamic environment where innovation and impact go hand in hand, this is the opportunity for you.

Who You Are

You are passionate about providing world-class patient care and creating outstanding customer experiences in a field-based environment. As the face of the organization, you engage directly with patients and customers, address their needs with empathy and professionalism, and ensure the highest standards of service are delivered every day.

What You'll Do

• Make a meaningful impact by fitting patients with orthopedic braces and providing hands-on education and support.
• Serve as a trusted partner to physicians and clinical staff in delivering exceptional service.
• Manage assigned accounts, ensuring products, inventory, and resources are available when and where they're needed.
• Support seamless patient care through accurate documentation, billing coordination, and regulatory compliance.
• Take ownership of your territory's success by driving key performance metrics and delivering strong operational results.
• Represent Breg every day through professionalism, accountability, and commitment to outstanding patient outcomes.

We're Looking For Someone Who

• Thrives in a fast-paced, patient-facing environment
• Is organized, detail-oriented, and comfortable using technology
• Communicates professionally with patients, providers, and teammates
• Takes ownership and follows through on commitments
• Is comfortable in a healthcare or clinical environment
• Is organized, self-motivated, and accountable
• Represents Breg's values through professionalism and service

What You Bring

• Associate degree in a healthcare-related field, healthcare certification, or equivalent experience in patient care, orthotics, athletic training, sports medicine, or DME required.
• Relevant certifications such as ABC Certified Fitter (CFo), BOC, Athletic Training Licensure, or Orthopedic Technologist Certification preferred.
• Familiarity with orthopedic clinics or physician office workflows is a plus.
• Proficient with Microsoft Office applications (Outlook, Word, Excel, PowerPoint, and Teams) and comfortable learning new technologies and systems.

Where You'll Work

You'll work in physician offices, hospitals, and clinics, while also supporting activities from a home office and/or local Breg facilities. This role involves regular local travel and requires comfort working in a variety of healthcare settings.

This is a highly mobile, field-based role that requires spending the majority of the workday traveling between customer locations. Candidates should enjoy being on the road, working independently, and managing their day in a dynamic environment.

Additional Requirements

• Ability to regularly lift and move up to 60 pounds.
• Ability to meet hospital and healthcare facility credentialing requirements.
• Valid driver's license and current automobile insurance required.

Why Breg?

At Breg, we invest in our people and culture. We offer:

• Comprehensive Benefits: Medical, dental, vision, disability, and life insurance, effective the first of the month after hire.
• Work-Life Balance: Paid Time Off (PTO) and company-paid holidays.
• Growth & Development: Opportunities for professional advancement within a company that values your contributions.
• Commitment to Diversity & Inclusion: Breg is proud to be an Equal Employment Opportunity employer, fostering a diverse and inclusive workplace.
• For more information regarding Company benefits, please see https://www.breg.com/benefits

Compensation

Salary Range $24.00-29.00 USD Hourly. Actual compensation is determined by factors such as experience, skills, and business needs. This range reflects the minimum and maximum target range for new hire base salary/pay across all US locations. Actual pay is based on many factors unique to each candidate, including but not limited to geographical location, work experience, skill set, relevant trainings and certifications, and business needs. The base pay range is subject to change and may be modified in the future.

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.