Field Service Representative (FSR) – Trenton

PAL Aerospace; Canada; On-site; USD 54,000 - 72,000; Full time

Benefits offered by this job

Health benefits including medical, etc

Defined Contribution Pension Plan

Employee & Family Assistance Program

Job summary

AirPro SAR Services Inc. is seeking a Field Service Representative to join the team at the Trenton MOB, Ontario.

You will be the critical link between AirPro and the customer, ensuring fleet readiness and seamless support after fleet entry into service. You will work closely with the engineering team to troubleshoot and implement solutions, coordinate spares, and support modifications per service bulletins.

Qualifications

• Minimum five years’ experience in Aircraft Maintenance Engineering or Aerospace Engineering.
• Superior customer service and relationship-building skills.
• Effective communication skills in English; French is desirable.

Responsibilities

• Serve as the main point of contact with the customer’s maintenance and operational teams.
• Collaborate with AirPro engineering to track, resolve, and implement technical solutions; guide troubleshooting and maintenance tasks.
• Build and maintain strong relationships with the customer’s technical organization and address operational concerns.
• Assist the customer in tracking and resolving technical faults across the fleet to optimize aircraft availability.
• Provide technical assessments on spare parts requests and foresee unforeseen needs.
• Offer guidance to customer technicians and coordinate reporting of issues and modifications as per service bulletins.

Skills

AME experience

Customer service

English communication

French language (desirable)

Multi-engine aircraft

Relationship management

Problem solving

Security clearance eligibility

Job description

Field Service Representative (FSR) - Trenton

Full-Time Permanent Trenton, ON, CA

2 days ago Requisition ID: 3115

Based in Trenton, Ontario

Anticipated start January 2027

Make Your Mark Supporting Canada’s Search and Rescue Mission
Are you ready to play a frontline role in one of Canada’s most meaningful aerospace programs?

AirPro SAR Services Inc., a proud Canadian joint venture between Airbus Defence and Space and PAL Aerospace, delivers end-to-end support for the Royal Canadian Air Force’s Fixed Wing Search and Rescue (FWSAR) fleet. Our work matters, every mission, every part, every person. We are united by a single goal: to keep the CC295 Kingfisher fleet flying and ready to respond when Canadians need it most.

We’re currently looking for a Field Service Representative (FSR) to join our growing team. You’ll be the critical link between AirPro and the customer, helping ensure fleet readiness at the Trenton Main Operating Base (MOB). This isn’t just a job, it’s a way to contribute directly to a national, life‑saving mission.

Duties and Responsibilities:

• Customer Interface: Serve as the main point of contact with the customer’s maintenance and operational teams, ensuring seamless communication and support after fleet entry into service.
• Technical Support: Collaborate closely with the AirPro engineering team to track, resolve, and implement technical solutions, while providing guidance on troubleshooting and maintenance tasks.
• Relationship Management: Build and maintain strong relationships with the customer’s technical organization, identifying and addressing operational concerns in technical documentation, procedures, and daily operations.
• Fleet Management: Assist the customer in tracking and resolving technical faults across the fleet, ensuring that all queries are appropriately addressed and that aircraft availability is optimized.
• Spare Parts Coordination: Provide technical assessments on frequent spare parts requests, identifying and addressing unforeseen needs that may impact fleet operations.
• Training and Guidance: Offer technical guidance to customer aircraft technicians and coordinate with them on procedures for reporting technical issues, managing component warranties, and implementing modifications as per service bulletins.
• Operational Assessment: Continually assess the aircraft fleet’s operational activity and report any relevant support issues, ensuring that the fleet is maintained to the highest standards.
• Liaison: Act as a liaison between AirPro’s engineering teams, and the customer to ensure alignment and effective communication.
• Additional Responsibilities: Perform other duties as assigned to support the success of the FWSAR programme.

Qualifications:

• Minimum five years’ experience in Aircraft Maintenance Engineering (AME) or Aerospace Engineering.
• EASA license and/or AME M2 license is an asset.
• Located in Canada or willing to relocate and work in Canada.
• Experience with multi‑engine aircraft is required.
• Superior customer service and relationship‑building skills.
• Effective communication skills in English; fluency in French is desirable.
• Proven ability to coordinate support services effectively.
• Flexibility and adaptability in a dynamic work environment.
• Strong analytical, critical thinking, and problem‑solving abilities.
• Valid passport and ability to obtain Government of Canada security clearance

What We Offer:

• A role with purpose, supporting Canada’s SAR capabilities
• Comprehensive health benefits including medical, dental, vision, and life insurance
• Defined Contribution Pension Plan
• Employee & Family Assistance Program
• Work will be performed on-site within MOB hanger on CFB Trenton
• A chance to be part of a proudly Canadian mission, backed by world‑class aerospace partners

At AirPro, we believe in the power of teamwork, trust, and Canadian ingenuity. This is your opportunity to make a difference, on the ground and in the air. Join us and be proud of the role you play in supporting those who serve all Canadians.

AirPro SAR Services Inc. is committed to fostering an inclusive work environment that celebrates and encourages diversity, equity, and inclusion whereby individuals are recognized, supported, and respected. Candidates of all backgrounds are encouraged to apply.