Field Service Representative FSR

Advanced Technology Systems Company; Gilbert (AZ); On-site; USD 55,000 - 90,000; Full time

Job summary

Advanced Technology Systems Company in Gilbert, AZ is seeking an experienced Field Service Representative to support C-UAS programs and ISR FSR roles. The position involves training and collaboration with Engineering, Production, Supply Chain and Program Management, reporting to the Training Manager.

The selected candidate will receive training in electrical systems, communications, radio, cameras, IT networking, vehicles and mechanics, and will work closely with C-UAS engineers on development,

Qualifications

• Associate degree in an applicable field of study.
• 2 yrs Military experience with a C-UAS program as Operator/FSR or Instructor; certifications preferred.
• Experience within DoD programs.
• Proficiency with Microsoft Office Suite (PowerPoint & Word).
• Self-motivated, able to work independently or in a team.
• Confidentiality and company loyalty are essential.
• Able to interface with VIPs and international executives.
• Able to multitask in a fast-paced environment.
• Detail-oriented with strong follow-through.
• CBP BI clearance preferred; lack of active clearance not disqualifying.
• Willing to travel ~50%, travel overseas possible.
• Tower Climbing Certification or ability to obtain within 60 days.

Responsibilities

• Publish Safety and Technical/User Manuals; receive training as an FSR.
• Learn electrical, communications, radio, cameras, IT, networking, vehicles, mechanics.
• Collaborate with C-UAS engineers on development, testing, and demos.
• Assist Production in assembling C-UAS systems.
• Support Program Management as needed.
• Troubleshoot and resolve product/service issues in military environments.
• Build trust through open communication; identify new opportunities.
• Attend status meetings and communicate project information.
• Escalate issues promptly; communicate sensitive information tactfully.

Skills

C-UAS experience

Teamwork

Problem-solving

Technical writing

Education

Associate degree in an applicable field of study

Tools

MS Office

Job description

Location: El Paso, TX

Clearance: U.S. Customs and Border Protection (CBP), Background Investigation (BI) preferred; lack of an active clearance is not a disqualification.

Summary

Advanced Technology Systems Company in Gilbert, AZ is looking for an individual with experience with C-UAS systems or similar Intelligence Surveillance Reconnaissance (ISR) FSR roles that can support ATSC programs in multiple roles while being trained to assume a greater role within ATSC programs. This person will work closely with Engineering, Production, Supply Chain and Technical Writer and Program Management while reporting to the Training Manager.

• Develop information necessary to publish Safety Manuals and Technical/User Manuals. Receive training as a Field Service Representative (FSR).
• Receive training in technical areas such as electrical systems, communications, radio, cameras, IT networking, vehicles, mechanics etc.
• Work directly with C-UAS engineers to support the development, testing and demonstration of C-UAS systems.
• Work directly with the Production team in assembling C-UAS systems.
• Work directly with Program Management providing assistance where needed.
• Resolve product or service problems by determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; as it pertains to the military field environment
• Build sustainable relationships of trust through open and interactive communication
• Identify and qualify new and emerging opportunities
• Attend regular status meetings as directed to effectively communicate relevant project information
• Resolve and/or escalation issues in a timely fashion
• Communicate difficult/sensitive information tactfully

ATSC Field Service Representative (FSR)

Location: El Paso, TX

Clearance: U.S. Customs and Border Protection (CBP), Background Investigation (BI) preferred; lack of an active clearance is not a disqualification.

Summary

Advanced Technology Systems Company in Gilbert, AZ is looking for an individual with experience with C-UAS systems or similar Intelligence Surveillance Reconnaissance (ISR) FSR roles that can support ATSC programs in multiple roles while being trained to assume a greater role within ATSC programs. This person will work closely with Engineering, Production, Supply Chain and Technical Writer and Program Management while reporting to the Training Manager.

Essential Responsibilities

• Develop information necessary to publish Safety Manuals and Technical/User Manuals. Receive training as a Field Service Representative (FSR).
• Receive training in technical areas such as electrical systems, communications, radio, cameras, IT networking, vehicles, mechanics etc.
• Work directly with C-UAS engineers to support the development, testing and demonstration of C-UAS systems.
• Work directly with the Production team in assembling C-UAS systems.
• Work directly with Program Management providing assistance where needed.
• Resolve product or service problems by determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; as it pertains to the military field environment
• Build sustainable relationships of trust through open and interactive communication
• Identify and qualify new and emerging opportunities
• Attend regular status meetings as directed to effectively communicate relevant project information
• Resolve and/or escalation issues in a timely fashion
• Communicate difficult/sensitive information tactfully

Required Qualifications

• Associate degree in an applicable field of study
• 2 yrs Military experience with a C-UAS program as either an Operator/FSR or Instructor (Instructor or Trainer certifications preferred) may be used in leu of degree.
• Experience within the DOD programs
• Proficiency within Microsoft Office Suite, specifically PowerPoint and Word
• Self-motivated individual who can work independently or as a team
• Confidentiality and company loyalty are a must
• Able to interface with VIP’s, personnel, international executives, and others
• Able to multi-task and adapt in a fast-paced environment
• Detail oriented with strong follow through and organizational skills
• Good writing, technical, analytical, and problem-solving skills
• U.S. Customs and Border Protection (CBP), Background Investigation (BI) preferred; lack of an active clearance is not a disqualification.
• Must be willing to travel and work overseas. Approximately 50%
• Must have Tower Climbing Certification or able to obtain one within 60 days

Remote work is not authorized for this position

PHYSICAL DEMANDS & WORK ENVIRONMENT

• Work is typically performed in an office or outdoor setting
• While performing the duties of this job, the employee is regularly required to stand, sit, demonstrate manual dexterity, climb stairs, talk, hear and see.
• Must have the ability to lift 15-25 pounds
• Must be able to read, write and speak English
• Travel overseas may be required

ATSC is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. We invite resumes from all interested parties including women, minorities, veterans and persons with disabilities.

Advance Technology Systems Company is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.