Field Service Representative FSR

ATSC IES INC; Gilbert (AZ); On-site; USD 60,000 - 80,000; Full time

Job summary

Advanced Technology Systems Company in Gilbert, AZ is seeking a Field Service Representative with experience in C-UAS or ISR FSR roles to support ATSC programs while training to assume greater responsibilities under the Training Manager. The role involves collaboration with Engineering, Production, Supply Chain and Program Management and requires strong technical and writing skills.

The position may require travel up to 50% and working overseas.

Qualifications

• Associate degree in an applicable field.
• 2+ years military experience with a C-UAS program preferred.
• Experience within DoD programs is preferred.
• Proficiency with Microsoft Office Suite (PowerPoint & Word).
• Willing to travel up to 50% and work overseas if required.
• Tower Climbing Certification or ability to obtain within 60 days.

Responsibilities

• Develop information necessary to publish Safety Manuals and Technical/User Manuals; receive training as an FSR.
• Receive training in technical areas such as electrical systems, communications, radio, cameras, IT networking, vehicles, mechanics.
• Collaborate with C-UAS engineers to support development, testing and demonstrations.
• Collaborate with Production team to assemble C-UAS systems.
• Support Program Management by providing assistance as needed.
• Resolve product or service problems by identifying causes and implementing solutions in a timely manner.
• Build sustainable relationships of trust through open and interactive communication.
• Identify and qualify new and emerging opportunities.
• Attend status meetings to communicate relevant project information.
• Resolve and/or escalate issues in a timely fashion.
• Communicate difficult or sensitive information tactfully.

Skills

Military experience

C-UAS program

MS Office (PowerPoint & Word)

Travel willingness

Strong written communication

Education

Associate degree in an applicable field

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Field Service Representative FSR

Full Time Gilbert, AZ, US

4 days ago Requisition ID: 1890

ATSC Field Service Representative (FSR)

Location: Gilbert, AZ and El Paso, TX

Clearance: U.S. Customs and Border Protection (CBP), Background Investigation (BI) preferred; lack of an active clearance is not a disqualification.

SUMMARY

Advanced Technology Systems Company in Gilbert, AZ is looking for an individual with experience with C-UAS systems or similar Intelligence Surveillance Reconnaissance (ISR) FSR roles that can support ATSC programs in multiple roles while being trained to assume a greater role within ATSC programs. This person will work closely with Engineering, Production, Supply Chain and Technical Writer and Program Management while reporting to the Training Manager.

ESSENTIALRESPONSIBILITIES:

• Develop information necessary to publish Safety Manuals and Technical/User Manuals. Receive training as a Field Service Representative (FSR).
• Receivetrainingintechnicalareassuchaselectricalsystems,communications,radio,cameras,ITnetworking,vehicles,mechanicsetc.
• WorkdirectlywithC-UASengineerstosupportthedevelopment,testinganddemonstrationofC-UASsystems.
• WorkdirectlywiththeProductionteaminassemblingC-UASsystems.
• WorkdirectlywithProgramManagementprovidingassistancewhereneeded.
• Resolveproductorserviceproblemsbydeterminingthecauseoftheproblem;selectingandexplainingthebestsolutiontosolvetheproblem;expeditingcorrectionoradjustment;asitpertainstothemilitaryfieldenvironment
• Buildsustainablerelationshipsoftrustthroughopenandinteractivecommunication
• Identifyandqualifynewandemergingopportunities
• Attend regular status meetings as directed to effectively communicate relevant project information
• Resolveand/orescalateissuesinatimelyfashion
• Communicatedifficult/sensitiveinformationtactfully

REQUIREDQUALIFICATIONS

• Associate degree in an applicable field of study
• 2 yrs Military experience with a C-UAS program as either an Operator/FSR or Instructor (Instructor or Trainer certifications preferred) may be used in leu of degree.
• ExperiencewithintheDODprograms
• ProficiencywithinMicrosoftOfficeSuite,specificallyPowerPointandWord
• Self-motivatedindividualwhocanworkindependentlyorasateam
• Confidentialityandcompanyloyaltyareamust
• AbletointerfacewithVIP’s,personnel,internationalexecutives,andothers
• Abletomulti-taskandadaptinafast-pacedenvironment
• Detailorientedwithstrongfollowthroughandorganizationalskills
• Goodwriting,technical,analytical,andproblem-solvingskills
• U.S. Customs and Border Protection (CBP), Background Investigation (BI) preferred; lack of an active clearance is not a disqualification.
• Mustbewillingtotravelandworkoverseas.Approximately50%
• Must have Tower Climbing Certification or able to obtain one within 60 days

Remoteworkisnotauthorizedforthisposition

PHYSICALDEMANDS&WORKENVIRONMENT

• Workistypicallyperformedinanofficeoroutdoorsetting
• Whileperformingthedutiesofthisjob,theemployeeisregularlyrequiredtostand,sit,demonstratemanualdexterity,climbstairs,talk,hearandsee.
• Musthavetheabilitytolift15-25pounds
• Mustbeabletoread,writeandspeakEnglish
• Travel overseas may be required

ATSCiscommittedtocreatingadiverseenvironmentandisproudtobeanEqualOpportunityEmployer.Weinviteresumesfromallinterestedpartiesincludingwomen,minorities,veteransandpersonswithdisabilities.

Advance Technology Systems Company is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.