Field Service Representative - Cooling

Schneider Electric; Fort Worth (TX); Presencial; USD 68.000 - 102.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

8 weeks in-person training

Inclusive benefits

Company tools provided

Descripción de la vacante

Schneider Electric is seeking a Field Service Representative to perform startup, diagnostic, repair and preventive maintenance on HVAC&R equipment across customer sites in the U.S. This site-based role includes travel and nonstandard hours, with a 40-hour guarantee and overtime opportunities.

You will receive direct product training and be equipped with company tools and devices. You should have 3–5 years of HVAC&R service experience, EPA certification preferred, and strong English

Formación

• 3–5 years of HVAC&R service experience servicing complex equipment.
• Thorough understanding of HVAC&R service in relation to electrical work.
• English proficiency to communicate with customers and team members.

Responsabilidades

• Pre-site startup, repair, preventive maintenance and field modification of equipment.
• Complete field service reports and expense reports for assigned jobs.
• Collaborate with managers, technicians and customers to resolve escalated issues.
• Travel locally or nationwide for support and project start-ups.

Conocimientos

HVAC&R service

English proficiency

Safety awareness

Microsoft Office

Field service

Diagnostic equipment

Educación

Associate's degree or trade certification

Herramientas

Diagnostic equipment

Descripción del empleo

Great people make Schneider Electric a great company.

Schneider’s Field Service Representatives play an impactful role within the organization - collaborating with customers, team members and third-party partners to perform assembly, startup, diagnostic, repair and preventive maintenance on both Company and third-party manufactured equipment in a variety of dynamic environments. They are problem solvers. They are customer focused. They are passionate about the work they do. They are the future of Schneider Electric! Is this you?

We are proud to offer all Field Service Representatives with direct product training and training on all digital and physical tools associated with their work. Schneider Electric provides service vehicles, tools, uniforms, mobile devices, and laptops for daily professional use.

This opportunity is a site-based position with occasional nonstandard hours. There is a 40-hour guarantee (+Overtime), with most work occurring at customer sites.

This Field Service Representative position will be within our U.S. Services business, focusing on servicing equipment supporting Cooling and HVAC&R infrastructure.

As a Field Service Representative, a typical day for you might include:

• Pre-site, startup, repair, preventive maintenance, and field modification of equipment
• Problem solving with customers, electricians, sales partners, technical support, District Service teams
• Completion of field service reports, expense reports, preventive maintenance, and startup data sheets
• Working with your Manager and/or Regional Service Director to resolve complex escalated issues
• Continuous learning and training on various products both in the field and in the classroom

On some days, you may even:

• Travel throughout the region for local customer support or even countrywide travel. This includes overnight travel by vehicle/air.
• Assist senior technicians and support Project Management on larger system start-ups
• Work alongside larger teams of FSRs and collaborate with Project Managers on higher complexity projects
• Act on behalf of the District Service Manager to resolve operational issues as required

This may be the next step in your career journey if you have:

• An Associate’s degree, trade/vocational certification, Military training or similar experience in HVAC&R-related disciplines.
• Thorough understanding of principles of HVAC&R service and how it relates to electrical work.
• 3-5 years of HVAC&R Service experience, ideally servicing complex equipment
• Universal EPA certification (preferred) and a strong understanding of refrigeration, chillers, hydronics, and controls are all pluses.
• 2+ years in Field Services or equivalent industry experience.
• Must possess good safety practices and adhere to the company’s safety procedures/polices (lock out tag out, comply with all safety programs and complete safety related trainings on time.
• Identify hazards present in the work area and report all safety matters, incidents, near misses, to management or safety representative.
• NFPA-70E or OSHA experience is preferred
• Safe driving and vehicle operations skills and ability to do overnight travel of up to 50%
• Skilled at utilizing test and diagnostic equipment
• Experience reading and interpreting schematics, drawings, and operation manuals
• English proficiency required to communicate with customers and team members.
• Proficient in basic computer skills and systems including but not limited to Microsoft Office: Outlook, Teams, Word, Excel; and the ability to navigate and utilize company digital tools and resources.
• The ability to write service reports, correspondence, procedures, effectively present information and respond to customer questions.
• Work frequently requires strenuous physical tasks, including bending, stooping and lifting and carrying items weighing up to 40 pounds.
• Work outside in a variety of environmental extremes such as heat, cold, rain, and dust.
• Remain in a standing position for extended periods of time, including working in small, confined spaces.

What we have for you:

Within your first 180 days, you’ll experience a unique, team-oriented welcome with 8 weeks of in-person training in our brand-new state-of-the-art training facility in Dallas, TX with all expenses paid. Upon return from each training visit, you’ll continue with online training and will be paired with a local area mentor to receive on-the-job training and continue your onboarding journey with us.

Hear from one of our Field Service Representatives who loves her job and working with her customers! https://www.youtube.com/watch?v=CAKJVzjVMTA

Schneider Electric offers an inclusive benefits package to support all of our employees such as flexible work arrangements, paid family leaves, 401(k) + match, well-being programs, holidays & paid time off, military leave benefits, and more. Learn more about working with us: http://se.com/us/careers

At Schneider, we believe that every employee is a talent who deserves equal opportunities. This means you matter. Every individual needs to feel valued, supported, and treated fairly to do their best work.

Our Total Rewards is our way of saying: “We see you. We value you”. It’s more than just pay and benefits- it’s a meaningful investment in you. It is designed for you to perform, grow, feel safe, and elevate your potential to shine as an impact maker.

For this U.S. based position, the expected pay range is USD 68,000 - USD 102,000 per year. This pay range includes base pay and short-term incentives. The compensation range for this full-time position applies to candidates located within the United States. Our pay ranges are determined by reviewing roles of similar responsibility and level. Within the pay range, individual pay is determined by several factors including performance, knowledge, job-related skills, experience, and relevant education or training.

Schneider Electric is there when it matters