Field Service Representative

Schneider Electric; Indianapolis (IN); On-site; USD 68,000 - 102,000; Full time

Benefits offered by this job

Flexible work arrangements

Paid family leave

401(k) + match

Well-being programs

Holidays & paid time off

Military leave benefits

Job summary

Schneider Electric’s Field Service Representatives perform assembly, startup, diagnostics, repairs and preventive maintenance on equipment at customer sites. The role is site-based with occasional nonstandard hours and a 40-hour guarantee plus overtime.

Within the U.S. Services business, you’ll begin with 8 weeks of in-person training in Dallas, TX, followed by online training and local mentoring to complete onboarding. A comprehensive Total Rewards package and benefits accompany the role.

Qualifications

• Associate degree or trade certification in electrical discipline.
• Ability to read blueprints and schematics.
• 2+ years field service repair experience with UPS systems.
• 2+ years field services or related experience.
• Strong safety practices and OSHA/NFPA-70E knowledge preferred.
• Proficient in Microsoft Office and basic computer skills.

Responsibilities

• Pre-site startup, repair, and preventive maintenance of equipment.
• Solve problems with customers, electricians, and partners.
• Complete field service reports and expense reports.
• Travel regionally or nationally for support.
• Assist senior technicians and project managers on complex startups.

Skills

Schematics reading

UPS systems experience

Electrical knowledge

Safety compliance

Customer service

MS Office

English proficiency

Field service

Education

Associate degree

Electrical certification

Tools

Diagnostic equipment

Test equipment

Job description

Great people make Schneider Electric a great company.

Schneider’s Field Service Representatives play an impactful role within the organization - collaborating with customers, team members and third-party partners to perform assembly, startup, diagnostic, repair and preventive maintenance on both Company and third-party manufactured equipment in a variety of dynamic environments. They are problem solvers. They are customer focused. They are passionate about the work they do. They are the future of Schneider Electric! Is this you?

We are proud to offer all Field Service Representatives with direct product training and training on all digital and physical tools associated with their work. Schneider Electric provides service vehicles, tools, uniforms, mobile devices, and laptops for daily professional use.

This opportunity is a site-based position with occasional nonstandard hours. There is a 40-hour guarantee (+Overtime), with most work occurring at customer sites.

This Field Service Representative position will be within our U.S. Services business, focusing on servicing equipment supporting power distribution and critical power infrastructure.

As a Field Service Representative, a typical day for you might include:

• Pre-site, startup, repair, preventive maintenance, and field modification of equipment

• Problem solving with customers, electricians, sales partners, technical support, District Service teams

• Completion of field service reports, expense reports, preventive maintenance, and startup data sheets

• Working with your Manager and/or Regional Service Director to resolve complex escalated issues

• Continuous learning and training on various products both in the field and in the classroom

On some days, you may even:

• Travel throughout the region for local customer support or even countrywide travel. This includes overnight travel by vehicle/air.

• Assist senior technicians and support Project Management on larger system start-ups

• Work alongside larger teams of FSRs and collaborate with Project Managers on higher complexity projects

• Act on behalf of the District Service Manager to resolve operational issues as required

This may be the next step in your career journey if you have:

• An Associate’s degree, trade/vocational certification, Military training or similar experience in electrical-related disciplines.

• The ability to read blueprints/schematics

• Thorough understanding of principles of AC and DC power, various AC and DC supply circuit components

• 2+ years of field service repair and customer service with UPS (Uninterruptible power supply (UPS) systems, power distribution and switchgear, seamless automatic transfer switches (ATS), power distribution units, electrical, electro-mechanical or electronics related equipment)

• 2+ years in Field Services or equivalent industry experience.

• Must possess good safety practices and adhere to the company’s safety procedures/polices (lock out tag out, comply with all safety programs and complete safety related trainings on time.

• Identify hazards present in the work area and report all safety matters, incidents, near misses, to management or safety representative.

• NFPA-70E or OSHA experience is preferred

• Safe driving and vehicle operations skills

• Skilled at utilizing test and diagnostic equipment

• Experience reading and interpreting schematics, drawings, and operation manuals

• The ability to write service reports, correspondence, procedures, effectively present information and respond to customer questions.

• Work frequently requires strenuous physical tasks, including bending, stooping and lifting and carrying items weighing up to 40 pounds.

• Work outside in a variety of environmental extremes such as heat, cold, rain, and dust.

• Remain in a standing position for extended periods of time, including working in small confined spaces.

• English proficiency required to communicate with customers and team members.

• Proficient in basic computer skills and systems including but not limited to Microsoft Office: Outlook, Teams, Word, Excel; and the ability to navigate and utilize company digital tools and resources.

What we have for you:

Within your first 180 days, you’ll experience a unique, team-oriented welcome with 8 weeks of in-person training in our brand-new state-of-the-art training facility in Dallas, TX with all expenses paid. Upon return from each training visit, you’ll continue with online training and will be paired with a local area mentor to receive on-the-job training and continue your onboarding journey with us.

Hear from one of our Field Service Representatives who loves her job and working with her customers! https://www.youtube.com/watch?v=CAKJVzjVMTA

Schneider Electric offers an inclusive benefits package to support all of our employees such as flexible work arrangements, paid family leaves, 401(k) + match, well-being programs, holidays & paid time off, military leave benefits, and more. Learn more about working with us: http://se.com/us/careers

At Schneider, we believe that every employee is a talent who deserves equal opportunities. This means you matter. Every individual needs to feel valued, supported, and treated fairly to do their best work.

Our Total Rewards is our way of saying: “We see you. We value you”. It’s more than just pay and benefits- it’s a meaningful investment in you. It is designed for you to perform, grow, feel safe, and elevate your potential to shine as an impact maker.

For this U.S. based position, the expected pay range is USD 68,000 - USD 102,000 per year. This pay range includes base pay and short-term incentives. The compensation range for this full-time position applies to candidates located within the United States. Our pay ranges are determined by reviewing roles of similar responsibility and level. Within the pay range, individual pay is determined by several factors including performance, knowledge, job-related skills, experience, and relevant education or training.

Schneider Electric is there when it matters most to you

Our Total Rewards package outlines all the benefits and support you’ll enjoy as part of the Schneider Electric team:

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