Field Service Representative – Controls

Jobtailor; Lewis Center (OH); On-site; USD 80,000 - 110,000; Full time

Job summary

Jobtailor in Lewis Center, OH seeks an experienced Automation/Controls Engineer to develop and integrate machine software (PLC, Robot, Vision, DB, and PC‑based) for customer specifications. Travel to customer sites will be required.

You will troubleshoot controls and electrical equipment, lead on-site teams, coordinate with CAPEX project teams, and prepare detailed service reports. Strong communication and pneumatics/hydraulics knowledge are essential.

Qualifications

• A post‑secondary diploma or degree specializing in programming/electrical engineering or equivalent.
• A minimum of five years of experience in a hands‑on automation/controls environment.
• Three+ years of experience programming PLCs and HMIs using Allen Bradley or Siemens software.
• Track record of efficiently diagnosing, troubleshooting and correcting malfunctioning automated machinery.
• Strong verbal and written communication skills.
• Professionalism and well‑developed interpersonal skills.
• Excellent understanding of pneumatics and hydraulics with a basic understanding of electrical and system controls.
• Proficient with Microsoft Word and Excel.

Responsibilities

• Develop and integrate machine software (PLC, Robot, Vision, Database and PC based) specific to customer requirements.
• Troubleshoot controls and electrical equipment at the customer’s facility.
• Utilize in depth knowledge of ATS technology to recommend efficient and cost effective solutions.
• Embed with CAPEX project teams.
• Become proficient with new and legacy controls standards and technology.
• Report, troubleshoot and correct abnormal equipment conditions.
• Organize, communicate and complete work as per the project plan.
• Monitor for and act on opportunities to suggest additional tools or equipment.
• Travel to both domestic and international customer locations.
• Lead on-site teams in the execution of project plans at customer site.
• Act as a liaison for the on-site team, ATS Project Management and the customer.
• Complete detailed Service Reports for services provided.
• Ensure customer issues have been resolved through follow-up communication.
• Participate in the rotational on-call remote support phone.

Skills

PLC programming

HMI programming

Troubleshooting

Industrial automation

Communication skills

Education

Post-secondary diploma/degree in programming or electrical engineering

Tools

Allen-Bradley

Siemens software

Microsoft Word

Microsoft Excel

Job description

Responsibilities

• Develop and integrate machine software (PLC, Robot, Vision, Database and PC based) specific to customer requirements.
• Troubleshoot controls and electrical equipment at the customer’s facility.
• Utilize in depth knowledge of ATS technology to recommend efficient and cost effective solutions.
• Embed with CAPEX project teams.
• Become proficient with new and legacy controls standards and technology.
• Report, troubleshoot and correct abnormal equipment conditions.
• Organize, communicate and complete work as per the project plan.
• Monitor for and act on opportunities to suggest additional tools or equipment.
• Travel to both domestic and international customer locations.
• Lead on-site teams in the execution of project plans at customer site.
• Act as a liaison for the on-site team, ATS Project Management and the customer.
• Complete detailed Service Reports for services provided.
• Ensure customer issues have been resolved through follow-up communication.
• Participate in the rotational on-call remote support phone.

Requirements

• A post‑secondary diploma or degree specializing in programming/electrical engineering or equivalent.
• A minimum of five years of experience in a hands‑on automation/control’s environment.
• Three+ years of experience programming Programmable Logic Controllers (PLC), and Human/Machine Interfaces (HMI) using Allen Bradley or Siemens software.
• Track record of efficiently diagnosing, troubleshooting and correcting malfunctioning automated machinery.
• Strong verbal and written communication skills.
• Professionalism and well‑developed interpersonal skills.
• Excellent understanding of pneumatics and hydraulics with a basic understanding of electrical and system controls.
• Proficient with Microsoft Word and Excel.