Field Service Representative - Controls

Analog Devices; Seattle (WA); On-site; USD 65,000 - 90,000; Full time

Job summary

ATS Automation Global Services is seeking a Field Service Representative to deliver value-added services through onsite/remote technical support. The role involves programming, troubleshooting, and coordinating with customers while traveling to sites to ensure equipment operates at peak performance.

The candidate will work with Rockwell PLCs, Ignition, servo drives, and robot systems, leading on-site teams as needed and aligning with customer objectives and project plans.

Qualifications

• Experience in field service for industrial automation and controls.
• Ability to read electrical schematics and diagnose complex issues.

Responsibilities

• Program and develop control systems using PLCs (Rockwell), PC (Ignition), servo drives, and robots as required.
• Troubleshoot controls and electrical equipment at customer facilities and bring equipment to running status.
• Make online programming changes for retrofitting or upgrading equipment.
• Report and correct abnormal equipment conditions and coordinate with ATS Project Manager on-site.

Skills

Field service

Troubleshooting

Electrical controls

Robot programming

Tools

Rockwell PLCs

Ignition SCADA

Servo drives

Fanuc robots

Epson robots

Job description

Overview

ATS’ Global Services team is a dynamic, change-leading team that drives the delivery of value-driven Services to our customers worldwide. Services is a growing component of the overall delivery of value to ATS’ customers globally and offers an opportunity for an opportunistic individual to create a well-defined offer structure of high-value service solutions to drive ongoing value. ATS Automation Global Services is seeking an ambitious Field Service Representative who enjoys traveling, new experiences, and learning opportunities. This role is incredibly important, providing value added services to our customers through the delivery of onsite/remote technical support.

Responsibilities

• Program and develop control systems using PLC’s (Rockwell), PC’s (Ignition, etc), servo drives, robots (Fanuc Epson), and other specialized controllers specific to customer requirements utilizing ATS programming structure.
• Troubleshoot controls and electrical equipment at the customer’s facility; execute the necessary adjustments to bring equipment up to running status.
• Make programming changes online for retrofitting or upgrading equipment.
• Report and correct abnormal equipment conditions and inaccurate actions by customer staff.
• Ensure alignment of customer objectives with on-site work plan.
• Review/suggest additional tools or equipment to better operate or maintain customer equipment.
• Make recommendations to repair/replace only items that require repair/replacement.
• When assigned as a project lead, lead on-site team and communicate with customer and ATS Project Manager.
• Operate machinery to demonstrate equipment operation and analyze malfunctions.
• Supervise operators and maintenance workers in testing, tuning, and adjusting equipment to obtain optimum operating performance.
• Consult with engineering personnel to resolve uncommon problems in system operation and maintenance.
• Troubleshoot & adjust mechanical/electrical/controls equipment.
• Coordinate third party vendors and assist to resolve technical issues.