Field Service Representative - Chicago, IL

Dover Corporation; United States; Remote; USD 44,000 - 53,000; Full time

Benefits offered by this job

Discretionary bonus

Job summary

Dover Imaging & Identification (DII), a Dover Corporation segment, seeks a Field Service Representative with experience in industrial automation to install, repair, maintain and test equipment. You will service Markem-Imaje products, resolve field issues, train customers, and collaborate with sales across a designated territory.

Preferred BA in Mechanical or Electrical Engineering with 3–5 years of mission-critical field service experience.

Qualifications

• BA in Mechanical or Electrical Engineering preferred.
• 3–5 years mission-critical field service experience a plus.
• Basic knowledge of electrical, electronic, pneumatic, hydraulic, and mechanical systems.
• Interpersonal and customer relationship management skills.
• Willing to share knowledge and conduct training to diverse audiences.

Responsibilities

• Perform general field service repair and maintenance to support Markem-Imaje customers and installed base.
• Resolve field operational issues and perform troubleshooting procedures.
• Determine customer needs and offer recommendations.
• Contribute to business growth through technical involvement and teamwork.
• Installations, training, emergency and routine repairs, and maintenance as directed.
• Determine and recommend which products or services fit customer needs.
• Develop and maintain competency on Markem-Imaje products via training and field exposure.
• Maintain customer satisfaction aligned with quality guidelines and objectives.
• Collaborate with sales for demos, installations, training, courtesy calls and follow-up.
• Work within assigned divisional service territory with defined primary customer base.

Skills

Field service experience

Customer relationship management

Independent work

Time management

Training others

Education

BA in Mechanical or Electrical Engineering

Job description

Dover Imaging & Identification (DII) is a segment of Dover Corporation that includes the following brands: Markem-Imaje, Blue Bite, Solaris Laser, Systech, MS Printing Solutions and JK Group. We design, manufacture and deliver industrial equipment, consumables, software and services solutions for the marking & coding, consumer engagement, product traceability, authentication, and digital textile printing markets.

With more than 40 offices and over 3,000 employees worldwide, DII has a presence in +28 countries and offers numerous job opportunities globally.If you’re looking for an international, multidisciplinary and collaborative environment that offers a world of opportunities, come join us at DII.

The Role:

Markem-Imaje is looking for a self-motivated, confident, and passionate Field Service Representative who has experience with industrial automation and has a passion for delivering solutions. The Field Service Representative will be responsible for delivering, installing, repairing, maintaining, and testing equipment.

Job Responsibilities:

• Performing general field service repair and maintenance activities required to support Markem-Imaje customers and installed machine base.
• Resolving operational issues in the field. Identifying any issues and performing troubleshooting procedures.
• Determining customer needs and offering recommendations.
• Contributing to business growth and sustainment through technical involvement, influence, and teamwork.
• New equipment installations, customer training, emergency and routine repair, contract sales and maintenance and any other service-related activities as directed by management.
• Determining and recommending which products or services best fit the customers’ needs.
• Developing and maintaining technical and operational competency on Markem-Imaje products through study, training, hands on use and field exposure to customer applications. Required to successfully complete product training courses and demonstrate a minimum competency level as defined by management.
• Achieving and maintaining a level of customer satisfaction consistent with Markem-Imaje quality guidelines and objectives.
• Collaborating and teamworking with sales members to assist with machine demos, installations, technical training, courtesy calls, customer communication and follow up activities.
• The Field Service Representative will be assigned to a divisional service territory, with primary customer list, which will be considered the primary area of responsibility.

Job Requirements:

• BA of Mechanical or Electrical Engineering degree preferred.
• 3-5 years Mission-critical field service-related experience a plus.
• Basic knowledge of electrical, electronic, pneumatic, hydraulic, and mechanical system theory and operation
• Possess interpersonal and customer relationship management skills.
• Willing and able to share knowledge and conduct training to diverse audiences of varying size.
• Able to work independently and with minimal supervision.
• Effective time management skills; able to prioritize multiple activities and commitments.

The right candidate will be aligned to our values and culture:

• Collaborative entrepreneurial spirit
• Winning through customers
• High ethical standards, openness and trust
• Expectations for results
• Respect and value people

Pay Range: USD 32.00 - 38.46 HourlyThis position is eligible to earn a discretionary bonus based on performance metrics and other criteria outlined in our applicable bonus plan.We consider several job-related, non-discriminatory factors when determining the pay rate for a position, including, but not limited to, the position’s responsibilities, a candidate’s work experience, a candidate’s education/training, the position’s location, and the key skills needed for the position. Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work.

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.