Field Service Representative

Veolia | Water Tech; Lenoir (NC); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Medical, dental, & vision insurance

Life insurance

Paid time off

Paid holidays

Parental leave

401(k) plan with match

Flexible spending accounts

AD&D insurance

Disability insurance

Tuition reimbursement

Job summary

Veolia Group is seeking a Field Service Representative in the Chemical Solutions and Monitoring division to deliver hands‑on technical service at customer sites. You will install, service, and troubleshoot chemical feed equipment and water treatment systems, perform water testing, and build lasting customer relationships through technical excellence.

This role requires travel, a technical background, strong communication, and a safety‑minded approach; Veolia provides training and diverse field

Qualifications

• Technical degree or diploma in relevant disciplines is preferred; HS diploma required.
• Experience with instrumentation, electronics, or plant operations is expected.
• Familiarity with water treatment processes and industrial equipment is preferred.
• Valid driver's license and willingness to travel are required.

Responsibilities

• Install, commission, and service chemical feed equipment and pumps at customer sites.
• Perform water testing (pH, conductivity, hardness, silica) and input data into Veolia's Insight platform.
• Provide technical consultation, training, and recommendations to customers.
• Troubleshoot and optimize water treatment systems, including remote and on-site interventions.
• Prepare detailed service reports, manage inventory, and follow safety protocols.
• Support multiple customer sites within territory and coordinate with sales teams.

Skills

Troubleshooting

Customer service

Independent work

Safety minded

Interpersonal communication

Mathematical analysis

Computer proficiency

Education

Technical degree/diploma in Electrical/Electronic/Instrumentation/Mechanical Engineering or related

High school diploma or GED

Job description

Veolia Group is a global leader in environmental services, operating across all five continents with nearly 218,000 employees. Specializing in water, energy, and waste management, Veolia designs and implements innovative solutions for decarbonization, depollution, and resource regeneration, supporting communities and industries in their ecological transformation. Within this framework, Veolia’s Water Technology Business brings together a dedicated team of experienced professionals committed to tackling the world’s most complex challenges related to water scarcity, quality, productivity, and energy. Together we pursue a shared mission to create a more sustainable future.

Job Description

Join Veolia as a Field Service Representative (FSR) in our Chemical Solutions and Monitoring (CSM) division and advance your career in hands‑on technical service and sustainability.

About This Opportunity

We’re seeking an experienced Field Service Representative to deliver exceptional on‑site technical service as the primary technical liaison between Veolia and our industrial customers. You’ll work independently across diverse industries, providing expert installation, maintenance, and troubleshooting services for chemical feed equipment and water treatment systems while building lasting customer relationships through technical excellence.

What You’ll Do

• Technical Service & Installation: Install, commission, and service chemical feed equipment, pumps, controllers, and instrumentation systems at customer locations.
• Water Testing and Analysis: Obtain samples and perform water testing to include pH, conductivity, hardness, silica, PTSA, etc. Enter data into Veolia’s trending platform (Insight).
• Customer Consultation: Act as technical consultant providing expert recommendations, training, and solutions to customer management and technical teams.
• System Optimization & Troubleshooting: Perform water analysis, calibrate equipment, program controllers, conduct preventative maintenance, and diagnose/resolve system issues through remote support technologies and on‑site interventions.
• Documentation & Compliance: Maintain detailed service reports, inventory management, and ensure all safety protocols are followed.
• Territory Management: Support multiple customer sites within assigned territory, coordinating with sales teams for optimal service delivery.

Qualifications

Education & Experience

• Technical degree/diploma in Electrical, Electronic Technology, Instrumentation, Mechanical Engineering, or related discipline preferred; high school diploma or GED is required.
• 2–5 years of experience in instrumentation & electronics, plant operations/maintenance, or equivalent technical training.
• Familiarity with water treatment processes and industrial equipment preferred.
• A full valid driver’s license and willingness to travel (a learner’s permit or G1/G2 class will not qualify).

Additional Information

• Strong troubleshooting abilities for electrical and mechanical systems.
• Excellent communication and customer service skills.
• Self‑motivated with ability to work independently and manage multiple priorities.
• Safety‑minded approach with ability to work in various industrial environments.
• Physical ability to lift 30–50 lbs and perform precision work.
• Computer proficiency and mathematical skills for technical analysis.
• Physical capability to lift and carry up to 45 lbs as needed.

What Success Looks Like

• Consistently deliver high‑quality technical service that exceeds customer expectations.
• Successfully complete installations, commissioning, and troubleshooting projects on time.
• Build strong customer relationships through technical expertise and professional service.
• Maintain safety standards and compliance in all industrial environments.
• Contribute to territory growth through technical excellence and customer satisfaction.
• Demonstrate continuous learning and adaptation to new technologies.
• Join a company that values Responsibility, Solidarity, Innovation, Customer Focus, and Respect. You’ll work with cutting‑edge water treatment technology, receive ongoing technical training, and enjoy diverse work environments across multiple industries.

Benefits

• Medical, Dental, & Vision Insurance starting Day 1.
• Life Insurance.
• Paid Time Off.
• Paid Holidays.
• Parental Leave.
• 401(k) Plan – 3% default contribution plus matching.
• Flexible Spending & Health Savings Accounts.
• AD&D Insurance.
• Disability Insurance.
• Tuition Reimbursement.

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.

Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (e.g., H‑1B visa) for this opportunity.

Veolia does not accept unsolicited resumes from external recruiting firms. All vendors must have a current and fully executed MSA on file before submitting candidates. Any unsolicited resumes and candidate profiles will be deemed the property of the company and no fee will be due.

As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.