Field Service Representative - 1st Shift 5AM to 1PM

Daniels Health; City of Albany (NY); On-site; USD 495,936 - 606,144; Full time

Benefits offered by this job

Full benefits from day one

Overtime opportunities

Job summary

Daniels Health is seeking a Field Service Representative in Albany, NY to inspect and service healthcare waste products at the assigned hospital or medical center. You will maintain inventory and provide first-line customer service while partnering with drivers, operations, sales, and support staff.

The role is full-time with a 40-hour workweek and a 5:00 AM to 1:00 PM schedule. Ability to lift up to 40 lbs and occasionally handle heavy equipment is required.

Qualifications

• Willingness to be COVID vaccinated.
• Experience in a labor-intensive job.
• Hands-on field service role in a hospital setting.

Responsibilities

• Inspect and service Daniels’ products at the assigned hospital or medical center.
• Maintain inventory levels of container stock at location/department level.
• Deliver first-line customer service to hospital staff and Daniels staff.
• Work daily with drivers, operations, sales teams and support staff.
• Enter procedural areas and work around patients and equipment.
• Communicate and escalate customer issues to the manager for timely response.
• Keep staging areas neat and orderly after entering and before leaving the facility.
• Stand/walk for long periods; lift up to 40 lbs; push/pull up to 200 lbs.

Skills

Can-do attitude

Team collaboration

Job description

Daniels Health is searching for a customer service oriented individual to join us as a Field Service Representative. This position is responsible for the inspection and servicing of all products within their assigned hospital or medical center. They will be responsible for maintaining inventory and delivering the first line of customer service on behalf of Daniels. The Representative will team up daily with drivers, operations personnel, sales teams, and corporate support staff to service their assigned hospital location.

43 New Scotland Ave, Albany, NY 12208

What will your job involve?

• Working clinical staff within your assigned location to ensure proper healthcare waste segregation, timely container exchanges and container fill accuracy
• Inspection and servicing of all Daniels’ products within your assigned hospital or medical center; this includes entering procedural areas and working around sensitive patients and equipment
• Maintaining adequate inventory levels of container stock at a location and department level
• Clear communications and strong relationship management with hospital staff and Daniels staff
• Communicating and escalating customers issues to your manager to ensure timely response and resolution with usage of a company provided smart phone for daily duties
• Maintaining professional, positive working relationships with customers and other hospital staff independently without direct supervision
• Ensuring staging area is neat and orderly after entering and before leaving the facility
• Standing and walking for a significant part of the day
• Lifting containers weighing up to 40 lbs
• Pushing / pulling wheeled transporters and/or palletized product up to approximately 200 lbs

What are we looking for?

• COVID-19 considerations: Willingness to be COVID vaccinated necessary!
• Someone with a can-do attitude who is committed to efficient, timely scheduling and has previous experience in a labor-intensive job. Delivering an integral service to healthcare, this is a hands-on field service role carried out within a hospital setting and will include heavy lifting from time to time!

Why work for us?

• Job stability – as an essential service to healthcare we are non-seasonal and recession proof
• Opportunities for overtime – we always need extra hands on deck so overtime opportunities are plentiful
• Consistent work hours – Monday – Friday (5AM - 1PM)
• Benefits – Full time roles are provided benefits, sick leave and vacation leave from day one!!
• Permanent position – This is a Full-time permanent role of 40 hours per week!
• Competitive salary – This position is offering a rate of $20.00 per hour!