Field Service Representative - UPMC Shadyside

Daniels Health; Pittsburgh (Allegheny County); On-site; USD 23,866 - 33,992; Full time

Benefits offered by this job

Job stability

Consistent work hours

Full-time benefits from day one

Sick leave and vacation leave

Competitive salary

Job summary

A healthcare service provider in Pittsburgh is seeking a Field Service Representative to inspect and service medical products at the UPMC Shadyside hospital. The role involves maintaining inventory and ensuring excellent customer service. Candidates should have a strong commitment to efficient operations and the ability to handle physically demanding tasks. This full-time position offers stable work hours and a competitive hourly wage.

Qualifications

• Previous experience in a labor-intensive job.
• Ability to stand and walk for significant parts of the day.
• Ability to lift containers weighing up to 50 lbs.

Responsibilities

• Inspect and service products in the assigned hospital.
• Maintain adequate inventory levels of container stock.
• Provide clear communications with hospital staff and management.

Skills

Customer service orientation

Ability to perform heavy lifting

Relationship management

Attention to detail

Job description

Field Service Representative - UPMC Shadyside

Daniels Health is searching for a customer service oriented individual to join us as a Field Service Representative. This position is responsible for the inspection and servicing of all products within their assigned hospital or medical center. They will be responsible for maintaining inventory and delivering the first line of customer service on behalf of Daniels. The Representative will team up daily with drivers, operations personnel, sales teams, and corporate support staff to service their assigned hospital location.

UPMC Shadyside: 5230 Centre Ave, Pittsburgh, PA 15232

What will your job involve?

• Working clinical staff to ensure proper healthcare waste segregation, timely container exchanges and container fill accuracy
• Inspection and servicing of all Daniels’ products within your assigned hospital or medical center; this includes entering procedural areas and working around sensitive patients and equipment
• Maintaining adequate inventory levels of container stock at a location and department level
• Clear communications and strong relationship management with hospital staff and Daniels staff
• Communicating and escalating customer issues to your manager to ensure timely response and resolution with usage of a company provided smart phone for daily duties
• Maintaining professional, positive working relationships with customers and other hospital staff independently without direct supervision
• Ensuring staging area is neat and orderly after entering and before leaving the facility
• Standing and walking for a significant part of the day
• Lifting containers weighing up to 50 lbs
• Pushing / pulling wheeled transporters and/or palletized product up to approximately 300 lbs

What are we looking for?

• Someone with a can-do attitude who is committed to efficient, timely scheduling and has previous experience in a labor-intensive job. Delivering an integral service to healthcare, this is a hands-on field service role carried out within a hospital setting and will include heavy lifting

Why work for us?

• Job stability – as an essential service to healthcare we are non-seasonal and recession proof
• Consistent work hours – Monday – Friday (6AM - 2PM)
• Benefits – Full time roles are provided benefits, sick leave and vacation leave from day one
• Permanent position – This is a Full-time permanent role of 40 hours per week
• Competitive salary – This position is offering a rate of $21.00 per hour

Base pay range: $21.00/hr - $21.00/hr