Field Service Representative

Galls; Richmond (VA); On-site; USD 25,000 - 39,000; Part time

Job summary

Galls in Central & Southern Virginia seeks a Field Service Representative to support public safety professionals by representing uniforms, body armor, duty gear, and protective apparel. This part-time/as-needed, field-based role requires travel within Central & Southern Virginia and flexible scheduling.

As part of the team, you will conduct on-site visits, fit consultations, and product presentations while building trusted agency relationships.

Qualifications

• Must live in Central/Southern Virginia and be willing to travel locally.
• Preference given to retired or active public safety professionals.
• Strong customer service and relationship-building skills.
• Ability to work independently and manage territory.

Responsibilities

• Provide on-site visits, fit consultations, and professional product presentations.
• Build long-term partnerships with agencies by delivering reliable service.
• Coordinate with operations to ensure smooth ordering, delivery, and follow-up support.
• Stay informed on product advancements, compliance standards, and safety requirements.

Skills

Interpersonal skills

Communication

Service mindset

Organized

Travel willingness

Training readiness

Job description

Field Service Representative- Part-time/As-needed

*Must live in and be willing to travel within the Central/Southern Virginia area.

We're growing our team and currently hiring for a field-based role in Central & Southern Virginia.

This position does not have a fixed weekly schedule. While there are general reoccurring visits, availability and days may change with approximately one week's notice.

Preference is given to retired or active public safety professionals (law enforcement, fire, EMS, corrections, or military) who understand the unique demands of the job and can build credibility with agencies and frontline personnel.

We are seeking a trusted Independent Field Service Representative to serve public safety professionals by representing our line of uniforms, body armor, duty gear, and customized protective apparel. This role is centered on service and relationships-helping agencies and individuals find the right solutions to support their mission and keep them safe.

WHAT YOU'LL DO

Agency & Community Engagement

• Serve as a knowledgeable resource to public safety professionals, ensuring they receive the best uniform and protective solutions for their needs.
• Provide support through on-site visits, fit consultations, and professional product presentations.
• Participate in department meetings, training sessions, and public safety events as a trusted representative.

Customer Service & Relationship Building

• Build long-term partnerships with agencies by delivering reliable, honest, and responsive service.
• Assist customers with product selection, certified sizing, and customization options.
• Coordinate with company operations to ensure smooth ordering, delivery, and follow-up support.

Product & Industry Expertise

• Complete all required product and certified sizing training prior to field assignments.
• Stay informed on product advancements, compliance standards, and safety requirements affecting public safety apparel and protective gear.
• Share insights and feedback from the field to help continuously improve offerings and service.

WHAT YOU BRING

• Retired, active, or prior service in law enforcement, fire, EMS, corrections, or military strongly preferred.
• Strong interpersonal and communication skills; ability to build trust quickly with frontline professionals and agency leaders.
• A service-first mindset with a focus on relationships over transactions.
• Organized, dependable, and able to manage territory activities independently.
• Access to reliable transportation and willingness to travel as needed.
• Willingness to complete mandatory product and certified sizing training.

EOE/Disability/Vets