Field Service Representative

ECS Corporate Services; Perris (CA); On-site; USD 125,000 - 150,000; Full time

Job summary

Everforth ECS seeks a Field Service Representative to support a DHS customer portfolio, including AI/ML and UI integration. The candidate will train and assist with program integration in mission environments, traveling as needed.

The role emphasizes strong communication, instructional delivery, and capability to develop curricula with ADDIE/SAM models. Domestic travel up to 50% and a Public Trust may be required.

Qualifications

• Bachelor's degree required or equivalent in a relevant field.
• 4+ years of relevant experience preferred.
• Excellent interpersonal and communications skills.
• Strong analytical writing and briefing abilities.
• Experience delivering training and developing curricula is a plus.

Responsibilities

• Support DHS client initiatives and program integration.
• Conduct training exercises at CONUS sites and remotely.
• Develop and evaluate training materials using ADDIE/SAM models.
• Deliver briefings and written products for VIPs and stakeholders.

Skills

Interpersonal communication

Analytical writing

Briefing skills

Instructional design

Curriculum development

Education

Bachelor's degree

Job description

Everforth ECS is seeking a Field Service Representative to work at a remote site in Riverside, CA. There will be a requirement for quarterly trips (2-5 days) to our corporate office in Fairfax, VA . Please Note: This position is contingent upon contract award.Everforth ECS is seeking a highly motivated Field Service Representative to support a portfolio of dynamic initiatives for a Department of Homeland Security (DHS) customer, including AI/ML innovation and integration, Gen AI and Large Language Model (LLM) integration, User Interface (UI) support. The ideal candidate is a former Customs and Border Protection (CBP) Analyst who has 4-6 years of experience in analyzing and exploiting Full Motion Video and High-Altitude Static Imagery collected from Intelligence Surveillance Reconnaissance (ISR) platforms or Department of War imagery analyst who has 2-3 years of experience working jointly with DHS or CBP. Successful candidates may be asked to exploit and analyze Electro-Optical (EO), Infra-Red (IR) imagery, and/or video in support of government customers within PED environments. Candidates must be able to use critical thinking to pinpoint key details and communicate with mission partners effectively, assisting with program integration into intelligence mission environments.A successful candidate may be required to travel to CONUS sites to conduct training exercises. The candidate is expected to conduct local and distance-based training initiatives and contribute to program development by following principles from the ADDIE and SAM instructional design models. Candidates are expected to have expert communication skills and experience delivering meaningful learning solutions. Successful candidates will also be expected to assist with training program evaluation using methodologies like the Kirkpatrick Model to assess and maximize continuous improvement.

Salary Range: $125,000-150,000

General Description of Benefits

• U.S. Citizenship; Must be able to obtain and maintain a Public Trust determination
• Bachelor's degree in a field such as Intelligence Studies, IT, Science, Geography, Political Science, History, or International Studies
• 4 years relevant experience
• Ability to travel up to 50% CONUS
• Excellent interpersonal and communications skills
• Excellent analytical writing and briefing skills, with experience providing planned and ad hoc briefings and demonstrations for VIPs and/or distinguished visitors
• Demonstrated instructional capabilities to include developing and implementing training plans
• Proven instructional skills to include developing and preparing curriculum and conducting remote and/or classroom training events
• Self-starter that can work independently, thrive and communicate clearly while working in a dynamic environment during high-tempo operations
• Customer focused mentality in order to deliver disruptive technology in an operational environment