Field Service Representative

ecsfederal; California (MO); On-site; USD 125,000 - 150,000; Full time

Job summary

Everforth ECS is seeking a Field Service Representative to support DHS initiatives from a remote Riverside, CA site, with quarterly travel to Fairfax, VA. The role emphasizes instructional design, training delivery, and program evaluation to maximize mission impact.

Ideal candidates have 4–6 years analyzing ISR imagery or 2–3 years with DHS/CBP, strong communication, and the ability to work independently in a high-tempo environment. Travel up to 50% CONUS is expected.

Qualifications

• Bachelor’s degree in a related field such as Intelligence Studies, IT, Science, Geography, Political Science, History, or International Studies.
• 4 years relevant experience
• U.S. Citizenship and ability to obtain Public Trust
• Ability to travel up to 50% CONUS

Responsibilities

• Travel to CONUS sites for training exercises.
• Develop and implement training plans following ADDIE and SAM instructional design models.
• Conduct local and distance-based training initiatives.
• Evaluate training programs using the Kirkpatrick Model.
• Communicate with mission partners to support DHS/CBP initiatives.

Skills

Interpersonal skills

Communication skills

Analytical writing

Briefing skills

Instructional design

Curriculum development

Training delivery

Self-starter

Education

Bachelor's degree

Job description

Everforth ECS is seeking a Field Service Representative to work at a remote site in Riverside, CA. There will be a requirement for quarterly trips (2-5 days) to our corporate office in Fairfax, VA.

Please Note: This position is contingent upon contract award.

Everforth ECS is seeking a highly motivated Field Service Representative to support a portfolio of dynamic initiatives for a Department of Homeland Security (DHS) customer, including AI/ML innovation and integration, Gen AI and Large Language Model (LLM) integration, User Interface (UI) support. The ideal candidate is a former Customs and Border Protection (CBP) Analyst who has 4-6 years of experience in analyzing and exploiting Full Motion Video and High-Altitude Static Imagery collected from Intelligence Surveillance Reconnaissance (ISR) platforms or Department of War imagery analyst who has 2-3 years of experience working jointly with DHS or CBP. Successful candidates may be asked to exploit and analyze Electro-Optical (EO), Infra-Red (IR) imagery, and/or video in support of government customers within PED environments. Candidates must be able to use critical thinking to pinpoint key details and communicate with mission partners effectively, assisting with program integration into intelligence mission environments.

A successful candidate may be required to travel to CONUS sites to conduct training exercises.The candidate is expected to conduct local and distance-based training initiatives and contribute to program development by following principles from the ADDIE and SAM instructional design models. Candidates are expected to have expert communication skills and experience delivering meaningful learning solutions. Successful candidates will also be expected to assist with training program evaluation using methodologies like the Kirkpatrick Model to assess and maximize continuous improvement.

Salary Range: $125,000-150,000

General Description of Benefits

• U.S. Citizenship; Must be able to obtain and maintain a Public Trust determination
• Bachelor’s degree in a field such as Intelligence Studies, IT, Science, Geography, Political Science, History, or International Studies
• 4 years relevant experience
• Ability to travel up to 50% CONUS
• Excellent interpersonal and communications skills
• Excellent analytical writing and briefing skills, with experience providing planned and ad hoc briefings and demonstrations for VIPs and/or distinguished visitors
• Demonstrated instructional capabilities to include developing and implementing training plans
• Proven instructional skills to include developing and preparing curriculum and conducting remote and/or classroom training events
• Self-starter that can work independently, thrive and communicate clearly while working in a dynamic environment during high-tempo operations
• Customer focused mentality in order to deliver disruptive technology in an operational environment