Field Service Representative

Caterpillar; Pennsylvania; Remote; USD 65,000 - 85,000; Full time

Benefits offered by this job

Competitive compensation

Travel with company truck

Gas card

Medical, dental and vision coverage

Paid time off

401(k) with company match

HSA

FSAs

Disability coverage

Parental leave

Employee assistance programs

Voluntary benefits

Job summary

Caterpillar is seeking a Field Service Representative to install, maintain and troubleshoot complex equipment at customer sites. The role includes on-site preventive maintenance, inspections, call-out services, and commissioning for turbomachinery and package systems.

Travel with a focus on supporting the local customer base across PA, MD, OH, WV. The position offers competitive compensation (65k-85k), comprehensive benefits starting day one, and opportunities for career development.

Qualifications

• Pass a Department of Transportation (DOT) drug screen.
• Clean Driving Record (no moving violations in 12 months, no 2-point violations in 3 years, no DUIs in 7 years).
• Ability to obtain a Transportation Worker’s Identification Credential (TWIC).

Responsibilities

• Install, maintain and troubleshoot equipment at the customer's location using tools, parts and diagrams.
• Perform on-site preventive maintenance and inspection service work, call-out services and commissioning on turbomachinery and package systems.
• Use test equipment to diagnose malfunctions and refer to schematics and specs with guidance.
• Observe for faulty components and perform routine installations and adjustments.
• Support local Customer base while traveling from assigned region.

Skills

Service Excellence

Initiative

Problem Solving

Power Plant Maintenance

Oil & Gas Maintenance

Safety (Oil & Gas)

PLC

Troubleshooting

Education

Degree or equivalent experience

Job description

## Field Service RepresentativeApply: Maryland: Pennsylvania: Ohio: West Virginia: Posted Today: R0000402343**Career Area:****Job Description:****Your Work Shapes the World at Caterpillar Inc.**When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.Installs, maintains and troubleshoots equipment at the customer's location using a set of tools, parts and technical diagrams. Customer service assignments include on-site preventive maintenance and inspection service work, call-out services and commissioning activities on turbomachinery and package systems. *This is a remote position but qualified applicants will reside in the state of Ohio, Maryland, West Virginia or Pennsylvania to be able to support the local Customer base.* **What you will do:*** Use a variety of test equipment to diagnose and identify malfunctions and may refer to schematics and manufacturers' specifications that provide instructions on how to locate problems with guidance of experienced field service personnel and/or supervisor.* Under supervision use hand tools, gauges and instruments to analyze, repair or replace faulty parts. Utilize digital tools and systems.* Observe and check for common causes of trouble, such as dirty or defective components, cleaning and lubricating equipment with guidance of experienced field service personnel and/or supervisor.* Under supervision perform routine installations and making adjustments to equipment as appropriate within normal procedures. **What we offer:** **1. Competitive Compensation Packages (65k-85k not including OT) 2. Travel, Company Truck, Gas Card, Meals/Lodging ALL included 3. Medical, dental and vision coverage starting day 1 4. Paid time off plan (Vacation, Holiday, Volunteer, Etc.) 5. 401(k) Savings Plan including company match 6. Health savings account (HSA) 7. Flexible spending accounts (FSAs) 8. Short and long-term disability coverage 9. Parental leave 10. Employee Assistance Programs 11. Voluntary Benefits and Employee Discounts 12. Career Development** **What you will have:**Degree or equivalent experience desired*Service Excellence*: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner. *Initiative:* Being proactive and committing to action on self-identified job responsibilities and challenges; ability to seek out work and the drive to accomplish goals. *Problem Solving:* Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations. *Mechanical Maintenance - Power Supply*: Knowledge of machines used in power plant; ability to conduct preventive maintenance and repairs or replacements on faulty mechanical parts used in power plants. *Mechanical Maintenance (Oil and Gas)*: Knowledge of mechanical equipment and the preventive maintenance; ability to repair or replace faulty mechanical parts used in the exploration, production or refining of hydrocarbons. *Safety (Oil and Gas)*: Knowledge of procedures, practices, considerations and regulatory requirements for the safety and protection of workers, community, environment and company assets; ability to identify and respond accordingly to work-related hazards. *Programmable Logic Controller (PLC)*: Knowledge of Programmable Logic Controller (PLC); ability to design, implement, and operate automated process controls. *Troubleshooting Technical Problems*: Knowledge of troubleshooting approaches, tools and techniques; ability to anticipate, detect and resolve technical problems in a manufacturing environment.**Candidates must:*** Pass a Department of Transportation (DOT) drug screen and a physical fitness evaluation.* Clean Driving Record (this includes no moving violations within the last 12 months, no \"2 point\" violations within the last 3 years, and no DUIs within the last 7 years)* Be able to obtain a legal Transportation Worker's Identification Credential.### **This Job Description is intended as a general guide to the job duties for this position and is intended for the purpose of establishing the specific salary grade. It is not designed to contain or be interpreted as an exhaustive summary of all responsibilities, duties and effort required of employees assigned to this job. At the discretion of management, this description may be changed at any time to address the evolving needs of the organization. It is expressly not intended to be a comprehensive list of “essential job functions” as that term is defined by the Americans with Disabilities Act.**### ### ### ### ### ### Visa Sponsorship is not available for this position.**Posting Dates:**October 27, 2026 - November 9, 2026Any offer of employment is conditioned upon the successful completion of a drug screen. Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.Not ready to apply? Join our Talent Community.