Field Service Rep II

Caterpillar; New York (NY); On-site; USD 72,000 - 109,000; Full time

Benefits offered by this job

Travel provided

Company truck and gas card

Medical, dental & vision

Paid time off (PTO)

401(k) with company match

HSA & FSAs

Parental leave

Career development

Job summary

Caterpillar Inc. in the New York area is seeking a Field Service Rep II to install, maintain and troubleshoot equipment at customer sites across New York and New Jersey.

You will use test equipment, reference schematics, and on-site procedures to diagnose issues and perform preventive maintenance. This full-time role offers a competitive pay range of $72,360 to $108,540 annually, plus benefits, travel, and company-provided truck and tools.

Qualifications

• Degree or equivalent experience desired.
• Ability to diagnose with test equipment and schematics.
• Strong customer service and safety mindset.

Responsibilities

• Install, maintain and troubleshoot equipment at customer sites.
• Perform on-site preventive maintenance and inspections.
• Diagnose malfunctions using test gear and schematics.

Skills

Service Excellence

Initiative

Problem Solving

Troubleshooting

Safety Consciousness

Customer Focus

Education

Degree or equivalent experience

Tools

Test equipment

Schematics/diagrams

Job description

## Field Service Rep IIApply: New York: New Jersey: Full time: Posted Yesterday: R0000401676**Career Area:**Product Support**Job Description:****Your Work Shapes the World at Caterpillar Inc.**When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.Installs, maintains and troubleshoots equipment at the customer's location using a set of tools, parts and technical diagrams. Customer service assignment include on-site preventive maintenance and inspection service work, call-out services and commissioning activities on turbomachinery and package systems. **What we offer:** **1. Competitive Compensation Packages (65k-85k not including OT) 2. Travel, Company Truck, Gas Card, Meals/Lodging ALL included 3. Medical, dental and vision coverage starting day 1 4. Paid time off plan (Vacation, Holiday, Volunteer, Etc.) 5. 401(k) Savings Plan including company match 6. Health savings account (HSA) 7. Flexible spending accounts (FSAs) 8. Short and long-term disability coverage 9. Parental leave 10. Employee Assistance Programs 11. Voluntary Benefits and Employee Discounts 12. Career Development** ***What you will do:*** • Use a variety of test equipment to diagnose and identify malfunctions and may refer to schematics and manufacturers' specifications that provide instructions on how to locate problems. • Use hand tools, gauges and instruments to analyze, repair or replace faulty parts. Utilize digital tools and systems. • Check for common causes of trouble, such as dirty or defective components, clean and lubricate equipment as needed. • Perform routine installations and make adjustments to equipment as appropriate within normal procedures. ***What you will have:***Degree or equivalent experience desired **Skill Descriptors** *Service Excellence*: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.*Initiative*: Being proactive and committing to action on self-identified job responsibilities and challenges; ability to seek out work and the drive to accomplish goals.*Problem Solving*: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.*Mechanical Maintenance - Power Supply*: Knowledge of machines used in power plant; ability to conduct preventive maintenance and repairs or replacements on faulty mechanical parts used in power plants.*Mechanical Maintenance (Oil and Gas)*: Knowledge of mechanical equipment and the preventive maintenance; ability to repair or replace faulty mechanical parts used in the exploration, production or refining of hydrocarbons.*Programmable Logic Controller (PLC)*: Knowledge of Programmable Logic Controller (PLC); ability to design, implement, and operate automated process controls.*Troubleshooting Technical Problems*: Knowledge of troubleshooting approaches, tools and techniques; ability to anticipate, detect and resolve technical problems in a manufacturing environment.**Candidates must: *** Pass a Department of Transportation (DOT) drug screen and a physical fitness evaluation.* Clean Driving Record (this includes no moving violations within the last 12 months, no \"2 point\" violations within the last 3 years, and no DUIs within the last 7 years)* Candidate must successfully complete physical exam and obtain OGUK (offshore) certification by Solar-approved physician.* Be able to obtain a legal Transportation Worker's Identification Credential. ### **This Job Description is intended as a general guide to the job duties for this position and is intended for the purpose of establishing the specific salary grade. It is not designed to contain or be interpreted as an exhaustive summary of all responsibilities, duties and effort required of employees assigned to this job. At the discretion of management, this description may be changed at any time to address the evolving needs of the organization. It is expressly not intended to be a comprehensive list of “essential job functions” as that term is defined by the Americans with Disabilities Act.**### ### **Summary Pay Range:**$72,360.00 - $108,540.00Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.**Benefits:**Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.* Medical, dental, and vision benefits\\** Paid time off plan (Vacation, Holidays, Volunteer, etc.)\\** 401(k) savings plans\\** Health Savings Account (HSA)\\** Flexible Spending Accounts (FSAs)\\** Health Lifestyle Programs\\** Employee Assistance Program\\** Voluntary Benefits and Employee Discounts\\** Career Development\\** Incentive bonus\\** Disability benefits* Life Insurance* Parental leave* Adoption benefits* Tuition Reimbursement \\* These benefits also apply to part-time employees### ### ### Visa Sponsorship is not available for this position.**Posting Dates:**October 23, 2026 - November 5, 2026Any offer of employment is conditioned upon the successful completion of a drug screen.Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.Not ready to apply? Join our Talent Community.