Field Service Representative

Solar Turbines Incorporated; Ohio; Remote; USD 55,000 - 80,000; Full time

Benefits offered by this job

Travel with company truck included

Gas card

Meals/Lodging included

Medical, dental and vision from day 1

Paid time off

Health savings account (HSA)

Flexible spending accounts (FSAs)

Short and long-term disability

Employee Assistance Programs

Job summary

Caterpillar Inc. is seeking a remote-field service professional to install, maintain and troubleshoot turbomachinery and package systems at customer sites.

You will diagnose faults using test equipment, schematics and manufacturer specs, with supervision, and perform preventive maintenance, call-out services and commissioning activities. The role requires safety-focused work, adherence to procedures, and the ability to obtain required credentials.

Qualifications

• Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
• Preventive maintenance and repairs or replacements on faulty mechanical parts used in power plants.
• Knowledge of mechanical equipment and the preventive maintenance; ability to repair or replace faulty mechanical parts used in the exploration, production or refining of hydrocarbons.
• Knowledge of procedures, practices, considerations and regulatory requirements for the safety and protection of workers, community, environment and company assets; PLC knowledge; ability to obtain a legal Transportation Worker's Identification Credential.

Responsibilities

• Provide on-site service to diagnose and repair turbomachinery and package systems for customers.
• Perform on-site preventive maintenance and inspections, call-out services and commissioning activities.
• Use test equipment, schematics and manufacturer specifications to locate and fix faults under supervision.
• Observe safety practices and obtain required credentials; conduct routine installations and adjustments within normal procedures.

Skills

Service Excellence

Mechanical Maintenance - Power Supply

Mechanical Maintenance (Oil and Gas)

Safety (Oil and Gas)

Programmable Logic Controller (PLC)

Job description

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Installs, maintains and troubleshoots equipment at the customer's location using a set of tools, parts and technical diagrams. Customer service assignments include on-site preventive maintenance and inspection service work, call-out services and commissioning activities on turbomachinery and package systems.

This is a remote position but qualified applicants will reside in the state of Maryland, Ohio, Pennsylvania or West Virginia to be able to support the local Customer base.

Use a variety of test equipment to diagnose and identify malfunctions and may refer to schematics and manufacturers' specifications that provide instructions on how to locate problems with guidance of experienced field service personnel and/or supervisor.

Under supervision use hand tools, gauges and instruments to analyze, repair or replace faulty parts. Utilize digital tools and systems.

Observe and check for common causes of trouble, such as dirty or defective components, cleaning and lubricating equipment with guidance of experienced field service personnel and/or supervisor.

Under supervision perform routine installations and making adjustments to equipment as appropriate within normal procedures.

Benefits

• Travel, Company Truck, Gas Card, Meals/Lodging ALL included
• Medical, dental and vision coverage starting day 1
• Paid time off plan (Vacation, Holiday, Volunteer, Etc.)
• Health savings account (HSA)
• Flexible spending accounts (FSAs)
• Short and long-term disability coverage
• Employee Assistance Programs

Technical Skills & Responsibilities

• Service Excellence : Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
• Mechanical Maintenance - Power Supply : ability to conduct preventive maintenance and repairs or replacements on faulty mechanical parts used in power plants.
• Mechanical Maintenance (Oil and Gas) : Knowledge of mechanical equipment and the preventive maintenance; ability to repair or replace faulty mechanical parts used in the exploration, production or refining of hydrocarbons.
• Safety (Oil and Gas) : Knowledge of procedures, practices, considerations and regulatory requirements for the safety and protection of workers, community, environment and company assets; Programmable Logic Controller (PLC) : Knowledge of Programmable Logic Controller (PLC); Be able to obtain a legal Transportation Worker's Identification Credential.

It is expressly not intended to be a comprehensive list of “essential job functions” as that term is defined by the Americans with Disabilities Act.

Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Join our Talent Community.