Field Service Representative

Stratasys Ltd; Norfolk (VA); On-site; USD 52,000 - 82,000; Full time

Job summary

Stratasys Ltd in the United States is seeking an experienced Field Service Representative to support customers with Stratasys 3D printing systems. You will perform installations, maintenance, upgrades, and client training, traveling regularly to customer sites.

This 100% remote role requires you to live within the Richmond, VA or Washington DC market for travel, and you must have a reliable vehicle. If you thrive on hands-on hardware work and building lasting customer relationships, apply today.

Qualifications

• High School Diploma or GED required.
• 1+ year in a field service/representative role.
• 1+ year of hands-on mechanical or electrical experience.
• Reliable personal vehicle with space for tools.

Responsibilities

• Assist customers and Stratasys printers on site.
• Installations, maintenance, upgrades, and training.
• Be the face of Stratasys and build customer relationships.
• Travel regularly to customer sites and work remotely.
• Perform essential duties and ensure customer satisfaction.

Skills

Field service experience

Mechanical experience

Electrical experience

Reliable vehicle

Education

High school diploma or GED

2-year technical degree

Tools

CAD/CAM

Additive manufacturing

Job description

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Stratasys is a world leader in 3D printing!

Stratasys is leading the global shift to additive manufacturing with innovative 3D printing solutions for industries such as aerospace, automotive, consumer products and healthcare. Through smart and connected 3D printers, polymer materials, a software ecosystem, and parts on demand, Stratasys solutions deliver competitive advantages at every stage in the product value chain. The world’s leading organizations turn to Stratasys to transform product design, bring agility to manufacturing and supply chains, and improve patient care.

Stratasys is looking for an experienced Field Service Representative to join our team! If you love engaging with customers and excel at fixing and maintaining additive manufacturing equipment (3D printing), this is the perfect role for you.

Candidates must live within the Richmond, VA or Washington D.C. market for travel to customer site. Be part of a dynamic team and make a difference!

Location

Richmond, VA or Norfolk, VA

What you will be doing:

• In this role, you will be responsible for assisting our customers and their Stratasys printers
• Installations, general maintenance, upgrades, preventative maintenance and customer training
• In this dynamic role, you will be the face of Stratasys, which will allow you the opportunity to build ongoing customer relationships
• Traveling regularly to customer sites and working remotely
• This is an essential role at Stratasys

Must Have Qualifications:

• High School Diploma or GED
• 1+ year in a field service/representative role
• 1+ year of hands-on mechanical or electrical experience
• Reliable personal vehicle (no motorcycles/bicycles) with space for tools and equipment

Nice to Have Qualifications:

• 2-year Technical Degree
• Additional year of mechanical/electrical experience
• Experience with Additive Manufacturing, 3D printing, and/or CAD/CAM
• Proficient in computer technology
• Self-starter and self-reliant attitude

Travel:

This position is 100% remote, requiring up to 70-80% daily travel to customer locations

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Stratasys will provide reasonable accommodations for qualified individuals with disabilities. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Stratasys is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their protected Veteran or disabled status and will not be discriminated against for their race, color, religion, sex, age, disability, military status, or national origin or any other characteristic protected under federal, state, or applicable local law. Please view Equal Employment Opportunity Posters provided by OFCCP here