Field Service Representative

CONTROLTEK; Kentucky; On-site; USD 45,000 - 65,000; Full time

Job summary

CONTROLTEK is seeking a Field Service Representative to install and repair EAS/RFID systems, train customers on usage, and perform on-site surveys. The role requires travel to client locations and coordination with CSPs to meet service standards.

The ideal candidate will have an electronics-focused degree or military/industry experience, strong communication skills, and the ability to read blueprints and documentation. Travel and safety compliance are essential expectations.

Qualifications

• 2-year AA degree or BSET in electronics, equivalent military training or industry experience.
• Ability to read and understand blueprints and technical documentation.
• Strong verbal and written communication skills.
• Ability to obtain state and local low-voltage licenses.

Responsibilities

• Installs and maintains EAS/RFID products and systems on scheduled activities.
• Maintains accurate parts, tools, and documentation inventory.
• Train customers on the use of EAS/RFID systems.
• Interfaces with customers to resolve installation and service issues.
• Works with internal services department to ensure service and installation standards and responsiveness.
• Deliver a positive customer service experience.

Education

AA degree or BSET in electronics

Military training or industry experience

Tools

BICSI Certification

Network Certification

EAS Certification

RFID Certification

CCTV/NVR Certification

Electronic test equipment

Digital meters

Valid driver’s license

Job description

For 50 years, CONTROLTEK has helped organizations secure, track, and protect what matters most. Founded in 1976 as a provider of tamper-evident security packaging, we have grown into a global leader in retail asset protection, RFID visibility, and intelligent security solutions.

Today, we partner with financial institutions, government agencies, retailers, and manufacturers to protect cash, merchandise, and critical assets while improving visibility and operational efficiency.

As we continue to grow, our commitment remains the same: delivering innovative solutions, building strong partnerships, and always delivering on our promises.

Position Summary:

The Field Service Representative (FSR) is responsible for installing and repairing all assigned Electronic ArticleSurveillance (EAS) and Radio Frequency Identification (RFID) systems, training customers on the use of systems,and completing on-site surveys as required. Assisting Client Solution Providers (CSPs) is also a requirement, asneeded.

Responsibilities

• Installs and maintains EAS/RFID products and systems on scheduled activities, assigned by CONTROLTEK.
• Maintains accurate parts, tools, and documentation inventory.
• Maintain company vehicles in accordance with Vehicle Policy.
• Maintains daily requirements for documentation, CONTROLTEK portal system updates and timely communications.
• Practices safety procedures and incorporates safety standards into all activities.
• Trains customers on the use of EAS/RFID systems.
• Works with internal services department to ensure service and installation standards and responsivenessare met.
• Interfaces with customers to resolve installation and service issues.
• Provides site surveys, photos, and related documentation for sales/services as required.
• Interfaces with other departments to maximize efficiencies, effectiveness and profitability throughout the installation and service process.
• Works with other field resources and internal departments to meet established goals and objectives while maintaining profitability within the Client Solutions Delivery Organization.
• Attend in person and online training, certifications and continuing education as assigned.
• Deliver a positive customer service experience.
• Doing it right the first time

Preferred Qualifications

• 2-year AA degree or BSET in electronics, equivalent military training or industry experience.
• Possess 3 minimum skills/certifications (out of 6):
• Possess 3 minimum skills/certifications (out of 6):
• Project management
• BICSI Certification
• Network Certification
• EAS Certification
• RFID Certification
• CCTV/NVR Certification
• Experience with electronic test equipment and digital meters.
• Valid driver’s license in current state of residence.
• Ability to obtain state and local low-voltage licensesAbility to read and understand blueprints and technical documentation.
• Understanding of customer requirements.
• Strong verbal and written communication skills.
• Attention to detail and proven ability to produce quality work.
• Ability to work independently and in a team environment.
• Ability to communicate technical issues to customers.
• Strong problem solving and customer service skills.

Physical Demands:

• Ability to lift at least 55 lbs. and 25 lbs. overhead.
• Ability to work on lifts, ladders, and new and existing construction sites.
• Ability to travel to client locations for service or installation projects (100% travel required).
• New and existing construction sites.
• Company vehicle.
• Travel outside employee region may also be required.