Field Service Representative

Sweve Tech LTD; Houston (TX); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Flexible work arrangements

Paid family leave

401(k) match

Well-being programs

Paid time off

Job summary

A dynamic tech company is seeking a Field Service Representative in Houston, TX. This role involves equipment maintenance, problem-solving with clients, and requires experience in electrical systems. Daily activities include reporting, traveling for customer support, and teamwork with project managers. A vocational education in electronics and 2+ years in field services are expected. Competitive salary range is $60,000 - $75,000, with a comprehensive benefits package.

Qualifications

• 2+ years of field service repair and customer service experience.
• Thorough understanding of AC and DC power principles.
• Safe driving and vehicle operation skills.

Responsibilities

• Perform startup, repair, and preventive maintenance on equipment.
• Collaborate with customers and technical support for problem-solving.
• Complete field service reports and expense reports.

Skills

Field service repair experience

Customer service skills

Safe driving skills

Test and diagnostic equipment use

Ability to read schematics

Education

Vocational education in electronics or electrical theory

Job description

About the job Field Service Representative

Job Description:

Great people make Sweve TechLTD a great company.

Field Service Representatives plays an impactful role within the organization - collaborating with customers, team members and third-party partners to perform assembly, startup, diagnostic, repair and preventive maintenance on both Company and third-party manufactured equipment in a variety of dynamic environments. They are problem solvers. They are customer focused. They are passionate about the work they do. They are the future of Sweve Tech! Is this you? We are proud to offer all Field Service Representatives with direct product training and training on all digital and physical tools associated with their work. Sweve Tech provides service vehicles, tools, uniforms, mobile devices, and laptops for daily professional use.

This opportunity is a home-based flexible work schedule with 40-hour guarantee (+Overtime).

This Field Service Representative position will be within our U.S. Services business, specifically our Secure Power team. Our Secure Power team focuses on servicing critical data center equipment.

As a Field Service Representative, a typical day for you might include:

• Pre-site, startup, repair, preventive maintenance, and field modification of equipment
• Problem solving with customers, electricians, sales partners, technical support, District Service
• Completion of field service reports, expense reports, preventive maintenance, and startup data sheets
• Manager and/or Regional Service Director to resolve complex escalated issues
• Continuous learning and training on various products both in the field and in the classroom

On some days, you may even:

• Travel throughout the region for local customer support or even countrywide travel
• Assist the Field Project Manager on larger system startups
• Act on behalf of the District Service Manager to resolve operational issues as required

Qualifications: For this Houston, TX based position, the expected compensation range is $60,000 - $75,000 per year, which includes base pay and short-term incentive.The compensation range for this full-time position applies to candidates located within the United States. Our salary ranges are determined by reviewing roles of similar responsibility and level. Within the salary range, individual pay is determined by several factors including performance, knowledge, job-related skills, experience, and relevant education or training. Schneider Electric also offers a comprehensive benefits package to support our employees, inclusive of flexible work arrangements, paid family leaves, 401(k) + match, well-being programs, holidays & paid time off, military leave benefits, and more.

This may be the next step in your career journey if you have:

• A vocational education, or similar experience in electronics, electrical theory or similar desirable discipline or military training
• Thorough understanding of principles of AC and DC power, various AC and DC supply circuit components
• 2+ years of field service repair and customer service, electrical, electro-mechanical or electronics related equipment
• 2+ years in Field Services or equivalent industry experience.
• Safe driving and vehicle operations skills
• Skilled at utilizing test and diagnostic equipment
• Experience reading and interpreting schematics, drawings, and theory of operation manuals
• The ability to write service reports, correspondence, procedures, effectively present information and respond to customer questions.
• The capacity to move service equipment weighing up to 50 pounds

What we do at Sweve Tech LTD

Founded with a mission to shake up the industry and be a global leader, Sweve Tech Ltd specializes in electrical and electronics engineering, Civil Engineering, Building and Maintenance serving clients across continents. Whether its installations, troubleshooting, or technical maintenance, we've got it covered. With a team of seasoned experts and operations across four continents, we are not just here to solve problems we are here to future-proof businesses and our customer base. Lets just say, when it comes to innovative solutions, Sweve Tech is always a step ahead.