Field Service Representative

Schneider Electric; Boydton (VA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Company vehicle provided

Tools provided

Uniforms provided

Mobile devices provided

Laptop provided

Job summary

Schneider Electric is seeking a Field Service Representative in the U.S. to service power distribution and critical infrastructure equipment. The role involves on-site startup, repair, preventive maintenance, and field modifications at customer sites, with travel as needed.

You will read blueprints, diagnose issues, and work with customers, electricians, and support teams. The job emphasizes safety, problem solving, and ongoing training to support reliable electrical systems.

Qualifications

• Associate’s degree or trade/vocational certification (electrical) or similar experience.
• Ability to read blueprints/schematics.
• 2+ years of field service repair and customer service with UPS/power systems.
• 2+ years in Field Services or equivalent industry experience.
• Adherence to safety procedures (lockout/tagout; OSHA/NFPA-70E preferred).
• Safe driving and vehicle operation skills.

Responsibilities

• Pre-site startup, repair, preventive maintenance, and field modification of equipment.
• Solve problems with customers, electricians, sales partners, and technical support teams.
• Complete field service reports, expense reports, and startup/PM data sheets.
• Collaborate with the District/Regional Service teams to resolve escalated issues.
• Engage in ongoing product training and field learning.

Skills

Blueprint reading

Problem solving

Customer service

Safety awareness

Communication

Physical endurance

Education

Associate’s degree or trade/vocational certification (electrical)

Tools

Test and diagnostic equipment

Job description

Great people make Schneider Electric a great company.

Schneider’s Field Service Representatives play an impactful role within the organization - collaborating with customers, team members and third-party partners to perform assembly, startup, diagnostic, repair and preventive maintenance on both Company and third-party manufactured equipment in a variety of dynamic environments. They are problem solvers. They are customer focused. They are passionate about the work they do. They are the future of Schneider Electric! Is this you?

We are proud to offer all Field Service Representatives with direct product training and training on all digital and physical tools associated with their work. Schneider Electric provides service vehicles, tools, uniforms, mobile devices, and laptops for daily professional use.

This opportunity is a site-based position with occasional nonstandard hours. There is a 40-hour guarantee (+Overtime), with most work occurring at customer sites.

This Field Service Representative position will be within our U.S. Services business, focusing on servicing equipment supporting power distribution and critical power infrastructure.

As a Field Service Representative, a typical day for you might include:

• Pre-site, startup, repair, preventive maintenance, and field modification of equipment
• Problem solving with customers, electricians, sales partners, technical support, District Service teams
• Completion of field service reports, expense reports, preventive maintenance, and startup data sheets
• Working with your Manager and/or Regional Service Director to resolve complex escalated issues
• Continuous learning and training on various products both in the field and in the classroom

On some days, you may even:

• Travel throughout the region for local customer support or even countrywide travel. This includes overnight travel by vehicle/air.
• Assist senior technicians and support Project Management on larger system start-ups
• Work alongside larger teams of FSRs and collaborate with Project Managers on higher complexity projects
• Act on behalf of the District Service Manager to resolve operational issues as required

This may be the next step in your career journey if you have:

• An Associate’s degree, trade/vocational certification, Military training or similar experience in electrical-related disciplines.
• The ability to read blueprints/schematics
• Thorough understanding of principles of AC and DC power, various AC and DC supply circuit components
• 2+ years of field service repair and customer service with UPS (Uninterruptible power supply (UPS) systems, power distribution and switchgear, seamless automatic transfer switches (ATS), power distribution units, electrical, electro-mechanical or electronics related equipment
• 2+ years in Field Services or equivalent industry experience.
• Must possess good safety practices and adhere to the company’s safety procedures/polices (lock out tag out, comply with all safety programs and complete safety related trainings on time.
• Identify hazards present in the work area and report all safety matters, incidents, near misses, to management or safety representative.
• NFPA-70E or OSHA experience is preferred
• Safe driving and vehicle operations skills
• Skilled at utilizing test and diagnostic equipment
• Experience reading and interpreting schematics, drawings, and operation manuals
• The ability to write service reports, correspondence, procedures, effectively present information and respond to customer questions.
• Work frequently requires strenuous physical tasks, including bending, stooping and lifting and carrying items weighing up to 40 pounds.
• Work outside in a variety of environmental extremes such as heat, cold, rain, and dust.
• Remain in a standing