Field Service Representative

CACI; Fort Drum (NY); On-site; USD 59,000 - 123,000; Full time

Job summary

CACI is seeking a Field Service Representative to maintain various PEO Soldier systems at Fort Drum, NY. You will install, repair, troubleshoot electronic systems and provide military instruction to customers.

Requirements include an active Secret clearance, military experience, and the ability to travel up to 50% (OCONUS/CONUS). You’ll collaborate with customers and vendors, perform site surveys, installations, and hands-on training to ensure system readiness.

Qualifications

• Requires an Active Secret Clearance.
• Military experience (Ranger Qualified or 18 Series preferred).
• Military Instructor Course or equivalent.
• Civilian driver's license required.
• AA/AS degree or equivalent experience and minimum 7 years of related work experience.
• Advanced knowledge of firearms, Night Vision/Thermal and Communications equipment.
• Must be able to travel up to 50% (CONUS/OCONUS).

Responsibilities

• Collaborate with military customers to understand operational needs and issue(s) to be resolved.
• Respond to service calls in a timely fashion.
• Complete site surveys, system installations, troubleshooting procedures, and perform system operational checks.
• Perform small-scale equipment moves/adds/changes as needed.
• Provide classroom instruction and hands-on training in the operational environment.
• Troubleshoot and resolve technical issues as they occur.
• Provide basic system administration training to technical users.

Skills

Active Secret Clearance

Military Experience

Travel up to 50%

Education

AA/AS degree or equivalent

Job description

CACI is seeking Field Service Representative (FSR) to maintain various PEO Soldier systems at Fort Drum, NY. Must have experience installing, repairing, troubleshooting electronic systems, as well as instructor experience to provide Programs of Instruction to military customers.

What You'll Get to Do:

• Collaborate with military customers to gain a full understanding of their operational needs and/or issue(s) to be resolved.
• Effectively manage time to respond to service calls in a timely fashion.
• Complete site surveys, system installations, troubleshooting procedures, and perform system operational checks.
• Performs small scale (move, adds, or changes of client's) equipment as needed.
• Provide classroom instruction and practical, hands-on instruction in operational environment.
• Troubleshoot and resolve technical issues as they occur.
• Provide basic system administration training to technical users.

You’ll Bring These Qualifications:

• Requires an Active Secret Clearance
• Must have prior military experience (Ranger Qualified or 18 Series preferred)
• Completed Military Instructor Course or equivalent
• Must have civilian driver's license
• Associate degree (AA/AS) or equivalent experience and minimum 7 years of related work experience
• Advanced knowledge of Firearms, Night Vision/Thermal and Communications equipment typically obtained through advanced education combined with experience
• Must be able to travel from OCONUS home base to various training locations both OCONUS and CONUS.
• Must work well within a team environment, have good interpersonal skills, and ability to work effectively with customers and OEM vendors (for example: vendors for sensor systems and vehicle platforms)
• Physically able to deploy and conduct the physical actions necessary
• Must be able to travel up to 50% (CONUS)

These Qualifications Would be Nice to Have:

• Military Instructor Certified

What We Can Offer You:

• We've been named a Best Place to Work by the Washington Post.
• Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
• We offer competitive benefits and learning and development opportunities.
• We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.
• For over 60 years, the principles of CACI's unique, character-based culture have been the driving force behind our success.

What You Can Expect:

• A culture of integrity. At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation.
• An environment of trust. CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
• A focus on continuous growth. Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy.

Pay Range :

There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.
The proposed salary range for this position is:
$58,500 - $122,800

CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.