Field Service Representative

Solventum (3M Healthcare); Columbus (OH); On-site; USD 42,000 - 64,000; Full time

Job summary

Solventum is seeking a Field Service Representative I for Columbus, OH to service, deliver, and maintain cutting-edge medical device equipment for healthcare clients. You will interface with hospital staff and patients daily, building strong relationships and providing practical solutions.

This role requires a high school diploma, at least one year of customer-facing experience, and a valid driver’s license; associate degree and flexibility for non-traditional hours are a plus.

Qualifications

• High School Diploma/GED or higher.
• One (1) year customer facing experience in a private, public, government, or military environment.
• Current, valid Driver's License.
• Associate degree or higher preferred.
• Ability to work non-traditional hours, including evenings, weekends, and on-call duties.
• Ability to meet physical requirements of the position per Job Safety Analysis (JSA).

Responsibilities

• Serving the needs of healthcare clients, including delivery, pickup and maintenance of medical device equipment.
• Interface with Solventum customers daily and build, cultivate, and maintain superior customer relationships.
• Maintain inventory of products, parts, disposables, and supplies; track assets and locations.
• Load and unload medical equipment from company vehicles.
• Attend training and other scheduled business functions which may require travel.

Skills

Customer service

Driver's license

Education

High School Diploma/GED

Associate degree (preferred)

Job description

Thank you for your interest in joining Solventum. Solventum is a new healthcare company with a long legacy of solving big challenges that improve lives and help healthcare professionals perform at their best. At Solventum, people are at the heart of every innovation we pursue. Guided by empathy, insight, and clinical intelligence, we collaborate with the best minds in healthcare to address our customers' toughest challenges. While we continue updating the Solventum Careers Page and applicant materials, some documents may still reflect legacy branding. Please note that all listed roles are Solventum positions, and our Privacy Policy: https://www.solventum.com/en-us/home/legal/website-privacy-statement/applicant-privacy/ applies to any personal information you submit. As it was with 3M, at Solventum all qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Description:

Field Service Representative I - Columbus, OH

3M Health Care is now Solventum. At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers' toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.

We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.

The Impact You'll Make in this Role

This position is directly responsible for serving the needs of our healthcare clients, inclusive of the delivery, pickup and maintenance of cutting-edge medical device equipment. The Field Service Representative will interface with Solventum customers daily and is responsible for building, cultivating and maintaining superior customer relationships. Further responsibilities include performing and assisting in maintaining inventory of products, parts, disposables, and supplies. Additional Field Service Representative responsibilities include the cleaning, processing and quality control of medical device equipment, general housekeeping of facility and loading and unloading of equipment in company vehicles.

• Supporting customers to include patients and hospital staff on a regular basis providing superior customer service with customer centric solutions.
• Preparing medical device equipment (cleaning and disinfecting), disposables, and documentation processing for delivery
• Tracking inventory control on assets, parts, disposables, and supplies. Locate missing and misplaced equipment as needed.
• Loading and unloading medical equipment from company vehicles.
• Attending training and other scheduled business functions which will require commercial air travel.

Company Vehicle

This position requires driving a company vehicle, which will require pre-employment and ongoing review of motor vehicle history for candidates who are offered and hired for this position

Your Skills and Expertise

To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:

• High School Diploma/GED or higher
• One (1) year customer facing experience in a private, public, government, or military environment.
• Current, valid Driver's License

Additional qualifications that could help you succeed even further in this role include:

• An associate degree or higher
• Ability to work non-traditional work schedule, which may include extended hours including evenings, weekends, and participate in on-call duties
• Ability to meet physical requirements of the position through fitness testing as required in the Job Safety Analysis (JSA)

Additional Requirements

In this role, you may be required to enter healthcare or other third-party facilities. Those facilities may, in turn, require you to possess certain licenses, vaccinations, and/or other credentials or qualifications (collectively "prerequisites to entry") for regulatory, safety, or other business reasons. All information will be kept in accordance with applicable law and Solventum policies. In order to respond to the prerequisites to entry, Solventum may share your information with the providers of medical screens, vaccinations, or verifications as well as the healthcare or other third-party facilities requiring the prerequisites to entry.

Work Location: Onsite in Sales Territory, Columbus, OH

Travel: May include up