Field Service Representative II (Austin, TX)

Solventum (3M Healthcare); Austin (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Solventum in Austin, TX is seeking a Field Service Representative II to install, service, and maintain cutting-edge medical device equipment for healthcare customers. This role focuses on delivering outstanding customer service, keeping equipment in top condition, and supporting inventory and documentation during deliveries and service visits.

You will work onsite in the sales territory, travel up to 5% domestically, and may require non-traditional hours and on-call duties.

Qualifications

• High School Diploma/GED or higher.
• Three (3) year customer facing experience in a private, public, government, or military environment.
• Current, valid Driver's License

Responsibilities

• Serving healthcare clients and maintaining superior customer relationships.
• Preparing, cleaning and tracking medical device equipment for delivery and use.
• Tracking inventory of parts, disposables, and supplies; locating missing equipment as needed.
• Loading and unloading medical equipment from company vehicles.
• Attending training and other scheduled functions which may require travel.

Skills

Customer service

Communication

Driving

Education

Associate degree or higher

Job description

Thank you for your interest in joining Solventum. Solventum is a new healthcare company with a long legacy of solving big challenges that improve lives and help healthcare professionals perform at their best. At Solventum, people are at the heart of every innovation we pursue. Guided by empathy, insight, and clinical intelligence, we collaborate with the best minds in healthcare to address our customers' toughest challenges. While we continue updating the Solventum Careers Page and applicant materials, some documents may still reflect legacy branding. Please note that all listed roles are Solventum positions, and our Privacy Policy: https://www.solventum.com/en-us/home/legal/website-privacy-statement/applicant-privacy/ applies to any personal information you submit. As it was with 3M, at Solventum all qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Description:

Field Service Representative II (Austin, TX) (Solventum)

3M Health Care is now Solventum

At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers' toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.

We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.

The Impact You'll Make in this Role

This position is directly responsible for serving the needs of our healthcare clients, inclusive of the delivery, pickup and maintenance of cutting-edge medical device equipment. The Field Service Representative will interface with Solventum customers daily and is responsible for building, cultivating and maintaining superior customer relationships.

Further responsibilities include performing and assisting in maintaining inventory of products, parts, disposables, and supplies. Additional Field Service Representative responsibilities include the cleaning, processing and quality control of medical device equipment, general housekeeping of facility and loading and unloading of equipment in company vehicles.

As a Field Service Representative II, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:

• Supporting customers to include patients and hospital staff on a regular basis providing superior customer service with customer centric solutions.
• Preparing medical device equipment (cleaning and disinfecting), disposables, and documentation processing for delivery.
• Tracking inventory control on assets, parts, disposables, and supplies. Locate missing and misplaced equipment as needed.
• Loading and unloading medical equipment from company vehicles.
• Attending training and other scheduled business functions which will require commercial air travel.

Company Vehicle

This position requires driving a company vehicle, which will require pre-employment and ongoing review of motor vehicle history for candidates who are offered and hired for this position.

Your Skills and Expertise

To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:

• High School Diploma/GED or higher
• Three (3) year customer facing experience in a private, public, government, or military environment.
• Current, valid Driver's License

Additional qualifications that could help you succeed even further in this role include:

• An associate degree or higher
• Ability to work non-traditional work schedule, which may include extended hours including evenings, weekends, and participate in on-call duties
• Ability to meet physical requirements of the position through fitness testing as required in the Job Safety Analysis (JSA)

Work Location: Onsite in Sales Territory (Austin, TX)

Travel: May include up to 5% domestic

Relocation Assistance: Relocation is not authorized

Additional Requirements

Certain job positions within Solventum require workers to work in the presence of others within certain geographies and/or at third-party locations. As a necessary requirement of this position with Solventum, you must be fully vaccinated at least two weeks prior to your start date. As a reminder, fully vaccinated against COVID-19 means a person has received their primary series of COVID-19 vaccines, and, in certain situations, may also include booster doses.

Supporting Your Well-being

Solventum offers many programs to help you live your best life - both physically and