Field Service Representative I – Omaha, NE

USA SOLVENTUM US LLC; Omaha (NE); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental & Vision

Retirement benefits

Flexible Spending Accounts

Job summary

Solventum in Omaha, NE is seeking a Field Service Representative I to deliver, install, and service cutting-edge medical device equipment for healthcare clients. You will interface daily with customers and hospital staff to provide superior service and build strong relationships.

The role requires a valid driver’s license, a high school diploma or GED, and at least one year in a customer-facing role. Extended hours, on-call duties, and safe vehicle operation are part of the job, with a

Qualifications

• Minimum 1 year of work experience in a customer-facing or service-related field.
• Strong communication and time management skills.
• Valid driver’s license.
• Willingness to work non-traditional hours including evenings and weekends.

Responsibilities

• Serve healthcare clients including delivery, pickup, and maintenance of medical device equipment.
• Interface with customers daily to build, maintain superior relationships.
• Execute accurate order management and documentation.
• Safely operate a company vehicle for delivery and service tasks.
• Assist with inventory and equipment handling as needed.

Skills

Customer service

Communication

Time management

Driver's license

Education

High School Diploma/GED

Job description

Thank you for your interest in joining Solventum. Solventum is a new healthcare company with a long legacy of solving big challenges that improve lives and help healthcare professionals perform at their best. At Solventum, people are at the heart of every innovation we pursue. Guided by empathy, insight, and clinical intelligence, we collaborate with the best minds in healthcare to address our customers’ toughest challenges. While we continue updating the Solventum Careers Page and applicant materials, some documents may still reflect legacy branding.

As it was with 3M, at Solventum all qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Field Service Representative I – Omaha, NE

3M Health Care is now Solventum. At Solventum, we enable better, smarter, safer healthcare to improve lives.

Impact You’ll Make in this Role

This position is directly responsible for serving the needs of our healthcare clients, inclusive of the delivery, pickup and maintenance of cutting‑edge medical device equipment. The Field Service Representative will interface with Solventum customers daily and is responsible for building, cultivating, and maintaining superior customer relationships.

• Supports customers to include patients and hospital staff on a regular basis providing superior customer service with customer centric solutions
• Executes timely and accurate order management using company issued computers and electronic equipment for accurate documentation and record keeping
• Obtains and evaluates all information regarding service and product inquiries and provides prompt responses & appropriate follow up
• Gathers customer feedback responding and/or escalating to management as appropriate
• Assists customers in the research and due diligence searches for missing & misplaced medical equipment within customer locations or the service environment
• Safely operates a company vehicle to support the equipment delivery, retrieval and onsite customer service requirements of the position
• Prepares best‑in‑class medical device equipment (cleaning, disinfecting, quality validation and routine maintenance), disposables, and documentation processing for delivery
• Organizes and executes assigned work tasks to effectively and efficiently meet customer expected timeframes for service
• Tracks inventory control on assets, parts, disposables, and suppliesContacts customers regarding coordination of delivery and retrieval return of products
• Accurately prepare, Pick, Pack, Ship and Receive inbound and outbound shipments using 3rd party partners; Loading and unloading medical equipment from company vehicles
• Follows all work and safety instructions and conforms to Company and Departmental policies and procedures
• Maintains a clean, orderly and safe working environment

Your Skills and Expertise

To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:

• High School Diploma/GED or higher
• Requires a minimum of 1 year of work experience in a customer facing or service‑related field
• Current, valid Driver’s License

Additional qualifications that could help you succeed even further in this role include:

• Ability to work non‑traditional work schedule, which may include extended hours including evenings, weekends, and participate in on‑call duties
• Ability to meet physical requirements of the position through fitness testing as required in the Job Safety Analysis (JSA)
• Experience with Microsoft Office & iOS applications
• Demonstrated ability to communicate effectively, both verbally and in writing, as well as, demonstrated time management & prioritization skills

Additional Requirements

In this role, you may be required to enter healthcare or other third‑party facilities. Those facilities may, in turn, require you to possess certain licenses, vaccinations, and/or other credentials or qualifications (collectively "prerequisites to entry") for regulatory, safety, or other business reasons. All information will be kept in accordance with applicable law and Solventum policies. In order to respond to the prerequisites to entry, Solventum may share your information with the providers of medical screens, vaccinations, or verifications as well as the healthcare or other third‑party facilities requiring the prerequisites to entry.

Work location: Onsite

In‑Service Territory Travel: May include up to 10% domestic (including potential for meetings or other business functions that require commercial air travel)

Relocation Assistance: Relocation is not authorized

Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status)

Supporting Your Well‑being

Solventum offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope.

Applicable to US Applicants Only: The expected compensation range for this position is $37,840 - $52,030, which includes base pay plus variable incentive pay, if eligible. This range represents a good faith estimate for this position. The specific compensation offered to a candidate may vary based on factors including, but not limited to, the candidate’s relevant knowledge, training, skills, work location, and/or experience.

In addition, this position may be eligible for a range of benefits (e.g., Medical, Dental & Vision, Health Savings Accounts, Health Care & Dependent Care Flexible Spending Accounts, Disability Benefits, Life Insurance, Voluntary Benefits, Paid Absences and Retirement Benefits, etc.).

Additional information is available at: https://www.solventum.com/en-us/home/our-company/careers/#Total-Rewards

Responsibilities of this position

Responsibilities of this position include that corporate policies, procedures and security standards are complied with while performing assigned duties. Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process.

Equal Opportunity Employer

Solventum is an equal opportunity employer. Solventum will not discriminate against any applicant for employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

Solventum Global Terms of Use and Privacy Statement carefully read these Terms of Use before using this website. Your access to and use of this website and application for a job at Solventum are conditioned on your acceptance and compliance with these terms. Please access the linked document by clicking here.