Field Service Representative

11 MasterBrand Cabinets LLC; Charlotte (NC); On-site; USD 42,000 - 60,000; Full time

Job summary

MasterBrand Cabinets LLC in Charlotte, NC is seeking a Field Service Representative to measure homes before cabinets are ordered, monitor installations, and perform minor troubleshooting. You will also conduct quality walks after installation to ensure customer satisfaction.

Ideal candidates have a high school diploma and experience in home building products or construction. Proficiency with iPad, Salesforce, and office software is a plus.

Qualifications

• High school diploma or GED required.
• Associate degree or related certifications preferred.
• Experience in home building products or construction industry.

Responsibilities

• Field measure sites and compare to plans for order accuracy.
• Monitor cabinet installations and perform minor troubleshooting.
• Complete quality walks and punch lists after installation.
• Coordinate with Sales, Order Specialists and Installers.
• Ensure safety and housekeeping on job sites.

Skills

Field measurements

Customer relations

Troubleshooting

Sales coordination

Quality assurance

Education

High school diploma/GED

Associate’s degree or professional certifications (preferred)

Tools

iPad

Salesforce

Microsoft Office

Power tools

Job description

For more than 70 years, MasterBrand has been shaping the places where people come together, enriching lives and creating meaningful memories for our customers. We are the #1 manufacturer of residential cabinets in North America, and our associates produce the most comprehensive portfolio of superior cabinetry products for the kitchen, bath and other parts of the home. Come see why our associates love working at MasterBrand.

Job Description:

The Field Service Representative position plays a key role in servicing our customers. This role is responsible for completing field measurements of homes prior to ordering cabinets, monitoring field cabinet installations, performing minor troubleshooting, as well as completing quality walks after installation in the Charlotte, North Carolina area.

Accountabilities:

Field measure all sites and compare actual measurements to plans to ensure order accuracy and proper installation. Build and maintain key relationships with customers. Monitor status of building progress for assigned customer locations to maintain proper field measurements and install lead times. Coordinate efforts with sales representative and Order Specialist, should field measurements not adhere to plan. Drive results by coaching Installers and Service Technicians as needed. Communicate with site superintendent on field measure results and job completions. Conduct minor troubleshooting and punch outs. Deliver and install parts, as a follow-up to initial installation. Ensure customer satisfaction by performing quality walks and preparing punch lists at job sites utilizing Salesforce. Perform responsibilities in compliance with safety rules and regulations and good housekeeping practices. Ensure scheduled task are completed on time as detailed in Salesforce. Work closely with the Customer Service Associate, Order Specialist, and Sales Representative on problems that require more attention.

Characteristics & Attributes:

Previous related employment experience in the home building products/construction industry. Ability to effectively communicate with customers, internal and external Working proficiency with computers, office equipment, powered woodworking tools, hand tools, and iPad or similar device. Ability to maintain accurate accounting records for the department. Ability to solve problems where situations may vary within industry standardized procedures. Ability to interpret instructions furnished in written, oral, diagram, scheduling, and other forms. Contractor’s license/previous supervisory experience preferred. Cabinet experience/knowledge preferred.

Qualifications

High school diploma/GED equivalent is minimally required. Associate’s-level degree and/or related professional certifications are preferred. Previous related employment experience in the home building products/construction industry.

Equal Employment Opportunity

MasterBrand Cabinets LLC is an equal opportunity employer. MasterBrand Cabinets LLC’s policy is not to discriminate against any applicant or employee based on race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability/handicap status, marital status, military status, sexual orientation, genetic history or information, or any other basis protected by federal, state or local laws. MasterBrand Cabinets LLC also prohibits harassment of applicants or employees based on any of these protected categories. It is also MasterBrand Cabinets LLC’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

Reasonable Accommodations

MasterBrand Cabinets LLC is committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and wish to discuss potential accommodations related to applying for employment, please contact us at [e-mail].

MasterBrand isn’t just a cabinet company – we are an organization of people who are Building Great Experiences Together. For more than 70 years, MasterBrand has been shaping the places where people come together, enriching lives and creating meaningful memories for our customers. We are the #1 manufacturer of residential cabinets in North America, and our associates produce the most comprehensive portfolio of superior cabinetry products for the kitchen, bath and other parts of the home. Building on our history by innovating how we work and what we offer, MasterBrand is proud to be an industry leader. We achieve this through The MasterBrand Way – our business system – which empowers every individual to make the team better, be bold and drive our business forward, and champion improvement in all that we do. Through this unique culture, we strive to create a best place to work where:

• We aim for opportunity, purpose and reward in our associates’ experience all within an organization where our associates can thrive.
• We work hard to create an environment that keeps people safe, values their unique experiences and perspectives, and fosters collaboration and belonging.
• We are committed to supporting the well-being of our associates and the communities in which we operate.

Come see why our associates love working at MasterBrand.