Field Service Representative

Andersen Corporation; California; On-site; USD 71,000 - 141,000; Full time

Benefits offered by this job

401(k) Plan

Profit Sharing

Medical, Dental and Vision Coverage

Paid Time Off

Paid Parental Leave

Career Growth Planning

Job summary

Andersen Corporation in the United States is seeking a Service Technician to deliver and execute enterprise service solutions that elevate the customer experience. You will install, repair and replace windows and doors on-site, build trust with customers, and promote Andersen products and services during visits.

The role covers Northern California into Oregon, with travel required and occasional stays beyond the territory.

Qualifications

• High school diploma and valid driver’s license with clean driving record.
• 2+ years window installation experience (preferably Andersen products).
• Customer service focus with strong communication skills.
• Ability to operate software such as WebWindowCare, Word, Excel and mobile apps.
• Ability to lift up to 70 lbs and work on ladders or scaffolding.

Responsibilities

• Direct delivery of service solutions to promote the Andersen brand.
• Repair windows/doors and install replacement parts on site.
• Present a professional image and complete tasks promptly.
• Maintain warranty compliance and document activities accurately.
• Monitor product performance and report observations.
• Travel within territory; occasional travel beyond as needed.

Skills

Customer Service

Time management

Strong communication

Problem solving

Clean driving record

Teamwork

Education

High school diploma

Valid driver’s license

Tools

WebWindowCare

Word

Excel

PowerPoint

Field Service mobile app

Job description

ANDERSEN CORPORATION SUMMARY:

At Andersen, we see possibility everywhere, every day and in everything we do. The possibility for our employees to achieve their full potential, for our communities to be stronger and for everyone to have a healthier, happier place to live.

Our portfolio of brands — Andersen Windows & Doors, Renewal by Andersen and Fenetres MQ — is crafted to serve customers across the new residential, home improvement and light commercial building sector.

Join our more than 13,000 employees who are inspired every day to deliver exceptional experiences that turn possibility into reality.

JOB DESCRIPTION:

SUMMARY

We are looking for a Service Technician that will be responsible for the delivery/execution of Enterprise service solutions that elevate the Customer Experience. In addition to representing the Andersen brand and encourage/promote the long-term use of Andersen Enterprise products and services. This service area covers a mass territory from Northern California into Oregon. Travel will be a requirement.

PRIMARY RESPONSIBILITIES

• Direct Delivery of service solutions for customers to promote the value of the Andersen brand. Dismantles and replaces windows and doors in a customer setting, respectful of the customer’s environment.
• Performs repairs to windows / doors and installs replacement parts and product on the jobsite as prescribed. Works independently or as part of a team, as necessary.
• Presents a professional image while completing repairs, adjustments and replacements in a timely manner.
• Enforces warranty compliance. Communicates and disseminates warranty policy information.
• Completes documentation accurately and promptly (ex, Expense Reports, Job Assessments, Hours, Travel Advance). Completes electronic paperwork of assigned tasks in an accurate manner.
• Able to monitor and document product performance.
• Communicates with responsible service support personnel on issues or product performance observations and trends.
• Tactfully resolve difficult situations with customers (internal/external)
• Maximizes customer experience process by offering in-home labor, sales, and surveys to customers while on job sites.
• Adheres to all Andersen Window and Door policies, procedures and processes.
• Maintains proper vehicle and equipment maintenance including Inventory management located in the vehicle or other facility.
• Travel - in (and very occasionally outside) of the primary territory.
• Willingness to travel outside primary market area to support service organization as needed.
• Assists in product and service procedure training.
• In-home selling of options and upgrades, including labor.
• Other field service / support duties as assigned.

QUALIFICATIONS AND SKILLS

• High school diploma and valid driver’s license with clean driving record; 2 or more years window installation experience (preferably Andersen products) strongly preferred
• Customer Service
• Maintains high standards of dependability, including but not limited to: Satisfactory attendance, safety compliance and time Management
• Ability to work with customers in their homes/job site while assuring a clean, safe and clutter-free worksite
• Knowledge of products, service procedures and construction methods
• Computer skills and the ability to work with or learn applicable software applications (ex. WebWindowCare, Word, Excel, Powerpoint, Field Service mobile app)
• Able to climb and perform work activities while on ladders/scaffolding or other lift-devices.
• Ability to carry, lifts/maneuvers materials and products up to 70 lbs., independently; and able to lift/maneuver items weighing more than 70 lbs. by enlisting other associates for assistance.
• Basic problem solving skills
• Strong communication skills
• Time management skills

COMPENSATION

Pay is based on several factors, including but not limited to work experience, education, geographic location, certifications, etc. Your recruiter can share more about the specific compensation package for your preferred role during the hiring process.

PAY RANGE:

$70,941.00 - $140,509.00

CULTURE AND BENEFITS:

At Andersen, we believe our people are at the heart of everything we do. Every day, theirtalent, dedication and passion enables us to be the most trusted window & door company. To support our employees, we provide a comprehensive Total Rewards Package – a thoughtful combination of pay and benefits that reflects our commitment to investing in each team member’s wellbeing and success. While specific benefits may vary by position or location, we’re proud to offer a comprehensive Total Rewards Package designed to support your well‑being, growth, and future. Our benefits include:

• 401 (k) Plan, Employer Fixed Contributions & Company Matching
• Profit Sharing*
• Medical, Dental and Vision Coverage*
• Flexible Spending Accounts (FSAs)*, Health Savings Account (HSA) and Health Reimbursement Account (HRA)
• Life Insurance
• Paid Time Off & Paid Holidays
• Paid Maternity Leave & Paid Parental Leave*
• Career Growth Planning & Nationwide Career Opportunities

*For employees covered by a collective bargaining agreement, some benefits may differ or may not be available based on the terms of the agreement.

PROFIT SHARING:

In 2026 Andersen has set a profit-sharing target of $3,600 per eligible employee, prorated as appropriate. Profit Sharing will be paid out in quarterly installments to provide eligible employees with payments throughout the year, with payment amounts tied to quarterly operating profit performance.

EEOC EMPLOYER: Andersen is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, disability, marital status, national origin, citizenship, genetic information, protected veteran status, or any other characteristic protected by law. Andersen Corporation will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of all applicable federal, state and local laws.

If you need a reasonable accommodation to complete a job application, participate in a job interview, or engage in any part of the hiring process, contact [e-mail].

We look forward to seeing how your unique skills, background and experiences will inspire our team and help us continue to be the leader we are today.