Field Service Representative

Renewal by Andersen; California; On-site; USD 71,000 - 141,000; Full time

Benefits offered by this job

401(k) Plan

Profit Sharing

Medical, Dental and Vision Coverage

FSAs/HSA/HRA

Life Insurance

PTO & Paid Holidays

Maternity/Parental Leave

Career Growth Planning & NationwideCar

Job summary

Andersen Corporation is seeking a Service Technician to deliver enterprise service solutions and promote the Andersen brand across a wide territory from Northern California into Oregon. Travel will be required as part of the role.

The ideal candidate will dismantle and replace windows and doors in customer settings, perform repairs, and document work accurately while maintaining a professional image on every job site.

Qualifications

• High school diploma and valid driver's license with clean driving record.
• 2+ years window installation experience, preferably Andersen products.
• Strong customer service orientation.
• Ability to work in customers' homes and maintain a clean, safe worksite.
• Knowledge of Andersen products, service procedures and construction methods.
• Proficient with basic software: WebWindowCare, Word, Excel, PowerPoint, Field Service mobile app.

Responsibilities

• Direct delivery of service solutions to promote the Andersen brand.
• Dismantle and replace windows and doors in customer settings.
• Perform repairs and install replacement parts on site.
• Maintain professional image and complete tasks timely.
• Document expenses, job assessments and hours accurately.
• Monitor product performance and report trends.
• Travel within territory; support service organization as needed.

Skills

Customer Service

Dependability

On-site Work

Product Knowledge

Software Skills

Climb Ladders

Lifting

Problem Solving

Communication

Time Management

Tools

WebWindowCare

Word

Excel

PowerPoint

Field Service App

Job description

ANDERSEN CORPORATION SUMMARY: At Andersen, we see possibility everywhere, every day and in everything we do. The possibility for our employees to achieve their full potential, for our communities to be stronger and for everyone to have a healthier, happier place to live.

Our portfolio of brands - Andersen Windows & Doors, Renewal by Andersen and Fenetres MQ - is crafted to serve customers across the new residential, home improvement and light commercial building sector.

Join our more than 13,000 employees who are inspired every day to deliver exceptional experiences that turn possibility into reality.

JOB DESCRIPTION

SUMMARY

We are looking for a Service Technician that will be responsible for the delivery/execution of Enterprise service solutions that elevate the Customer Experience. In addition to representing the Andersen brand and encourage/promote the long-term use of Andersen Enterprise products and services. This service area covers a mass territory from Northern California into Oregon. Travel will be a requirement.

PRIMARY RESPONSIBILITIES

Direct Delivery of service solutions for customers to promote the value of the Andersen brand. Dismantles and replaces windows and doors in a customer setting, respectful of the customer's environment.

Performs repairs to windows / doors and installs replacement parts and product on the jobsite as prescribed. Works independently or as part of a team, as necessary.

Presents a professional image while completing repairs, adjustments and replacements in a timely manner.

Enforces warranty compliance. Communicates and disseminates warranty policy information.

Completes documentation accurately and promptly (ex, Expense Reports, Job Assessments, Hours, Travel Advance). Completes electronic paperwork of assigned tasks in an accurate manner.

Able to monitor and document product performance.

Communicates with responsible service support personnel on issues or product performance observations and trends.

Tactfully resolve difficult situations with customers (internal/external)

Maximizes customer experience process by offering in-home labor, sales, and surveys to customers while on job sites.

Adheres to all Andersen Window and Door policies, procedures and processes.

Maintains proper vehicle and equipment maintenance including Inventory management located in the vehicle or other facility.

Travel - in (and very occasionally outside) of the primary territory.

Willingness to travel outside primary market area to support service organization as needed.

Assists in product and service procedure training.

In-home selling of options and upgrades, including labor.

Other field service / support duties as assigned.

QUALIFICATIONS AND SKILLS

High school diploma and valid driver's license with clean driving record; 2 or more years window installation experience (preferably Andersen products) strongly preferred

Customer Service

Maintains high standards of dependability, including but not limited to: Satisfactory attendance, safety compliance and time Management

Ability to work with customers in their homes/job site while assuring a clean, safe and clutter-free worksite

Knowledge of products, service procedures and construction methods

Computer skills and the ability to work with or learn applicable software applications (ex. WebWindowCare, Word, Excel, Powerpoint, Field Service mobile app)

Able to climb and perform work activities while on ladders/scaffolding or other lift-devices.

Ability to carry, lifts/maneuvers materials and products up to 70 lbs., independently; and able to lift/maneuver items weighing more than 70 lbs. by enlisting other associates for assistance.

Basic problem solving skills

Strong communication skills

Time management skills

COMPENSATION

Pay is based on several factors, including but not limited to work experience, education, geographic location, certifications, etc. Your recruiter can share more about the specific compensation package for your preferred role during the hiring process.

PAY RANGE: $70,941.00 - $140,509.00

CULTURE AND BENEFITS

At Andersen, we believe our people are at the heart of everything we do. Every day, their talent, dedication and passion enables us to be the most trusted window & door company. To support our employees, we provide a comprehensive Total Rewards Package - a thoughtful combination of pay and benefits that reflects our commitment to investing in each team member's wellbeing and success. While specific benefits may vary by position or location, we're proud to offer a comprehensive Total Rewards Package designed to support your well-being, growth, and future. Our benefits include:

• 401 (k) Plan, Employer Fixed Contributions & Company Matching
• Profit Sharing*
• Medical, Dental and Vision Coverage*
• Flexible Spending Accounts (FSAs)*, Health Savings Account (HSA) and Health Reimbursement Account (HRA)
• Life Insurance
• Paid Time Off & Paid Holidays
• Paid Maternity Leave & Paid Parental Leave*
• Career Growth Planning & Nationwide Car