Field Service Rep

Flowserve Corporation; Pasadena (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Retirement planning

Health, disability & life insurance

Travel opportunities

Job summary

Flowserve Corporation in Pasadena, TX seeks a Field Service Representative to coordinate with customers on field issues, warranty resolutions, and site commissioning, service and repair jobs at customer sites. You will prepare quotations, process orders, schedule activities, read specifications, provide technical support, and travel to customer sites as needed.

The role emphasizes strong communication, organization, and hands-on problem solving in industrial settings, with focus on safety and

Qualifications

• BS or BA degree in a relevant field.
• 3-5 years of relevant experience.
• Strong verbal and written communication.
• Experience serving customers in industrial sectors is preferred.
• Willingness to travel to customer sites as needed.

Responsibilities

• Coordinate with customers on field issues, warranty complaints and resolutions.
• Support site commissioning, service and repair jobs at customer sites.
• Process orders and prepare quotations for standard products.
• Prepare cost estimates and schedule orders according to specifications.
• Read and evaluate customer specifications and requirement documents.
• Compile technical and commercial offer documents and provide training as needed.
• Perform in-house and on-site repairs and service activities.
• Establish a safe work area and adhere to safety requirements.

Skills

Verbal and written communication

Organized and efficient

Customer service experience

Willingness to travel

Education

BS or BA Degree in relevant field

Tools

SAP knowledge

AutoCAD

SolidWorks

Job description

Role Summary

As a Field Service Rep, you are responsible for coordinating with customers in field issues, warranty complaints and resolutions. You will carry out and support site commissioning, service and repair jobs at customer sites.

Responsibilities & Requirements

• Order processing and acceptance
• Prepare cost estimates minus discounts according to specifications
• Schedule orders
• Prepare quotations for standard products according to predefined lists
• Read and evaluate customer specifications and customer requirement documents
• Compile technical and commercial offer documents
• Support customers during site visits
• Process customer complaints
• Find, develop and implement technical solutions for special problems
• Coordinate with internal and external customers effectively
• Establish safe and proper work area and follow all safety requirements
• Perform in-house and on-site repairs and service activities
• Provide technical support and training as needed
• Other duties as assigned

Preferred Experience / Skills

• Strong verbal and written communication skills
• Organized and efficient
• Proficient in Microsoft Office, including Word
• SAP knowledge
• Knowledge of AutoCAD, Solid Works or any technical drawing tools are a plus
• Experience serving customers in oil & gas, power, chemical, water and other general industries
• Willingness to travel as needed to customer sites
• BS or BA Degree in relevant field and 3-5 years relevant experience

What We Can Offer You At Flowserve

you'll find a range of options to fit your, and your family's, needs. We want to provide our team with the right resources to invest in your physical, mental and financial well-being no matter where you sit or what stage of life you're in. Our benefits include:

• Retirement Planning & Financial Wellness Resources
• Flexible Spending Account (FSA) and Health Savings Account (HSA)
• Short- and Long-Term Disability
• Life, Supplemental Life, Child, Spousal, and AD&D Insurance

*Benefits vary by job, location and/or collective bargaining agreement.