Field Service Professional

Konica Minolta Business Solutions; Midland (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

Konica Minolta Business Solutions is seeking a self-motivated individual for on-site maintenance and support of business equipment in Midland, Texas. You will diagnose issues with printers, conduct repairs, and ensure customer satisfaction through effective communication.

The ideal candidate will have a minimum of high school education, prior experience in technical fields, and possess reliable transportation. This position involves local travel and offers a vehicle maintenance compensation program.

Qualifications

• Pass background, security and drug test.
• Reliable transportation and a valid driver's license required.
• Ability to lift up to 50 pounds.
• Minimum of 4+ years experience in technical/repair of business equipment.

Responsibilities

• Perform full range of on-site maintenance, diagnostics, and repairs.
• Travel locally and ensure high level of customer communication.
• Provide sales support and training to customers.
• Responsible for maintaining accurate truck inventory.

Skills

Technical aptitude

Time management

Networking knowledge

Communication Skills

Basic knowledge of Word and Excel

Ability to teach and train

Education

High School diploma or GED

Technical School training

Tools

Microsoft OS

MAC OS

Photoshop

Quark

Publisher

Job description

Overview

• Self-motivated individual with the ability to work independently.
• Performs full range of on-site maintenance, diagnostics, repairs and customer call assistance on assigned products (KM MFP and printers & Non-KM printers HP, Lexmark, etc.) as well as equipment installation/de-installations, configure and troubleshoot networking issues (Printing and Scanning) on Windows/MAC OS, load print drivers, clone files, transfer address books, and performed firmware upgrades.
• Travel locally on a daily basis to various customer sites while managing territory work volume and maintaining a high level of customer communication and satisfaction.
• Occasionally travel outside of the local area for training.
• Communicate with management on customer or field issues.
• Successful completion of training classes and effective servicing of those products, with the ability to request assistance when necessary to meet customer demands.
• Follows proper call handling procedures while maintaining the minimum required productivity measure by our internal program (core metrics).
• Shows measurable progress in technical abilities, troubleshooting techniques and overall productivity. Ability to use current technology and company issued assets (Laptops, Cell phone, etc.) to access websites and links for access to part books, service manuals, bulletins and other service literature and develops familiarity with contents.
• Responsible for maintaining accurate ASL truck inventory for designated territory.
• Train customers on basic printing, scanning, copying functions.
• Require to accurately and timely complete weekly timesheet and expense reports.
• Provide sales support as required (i.e. advising sales on problems accounts, service leads).

Responsibilities

• Must possess electrical/mechanical aptitude. Familiar with printing from common business applications and graphics programs.
• Microsoft OS peer to peer and MAC OS client side of server environments.
• Must have excellent time management skills and be capable of prioritizing activities and schedule to obtain effective results.
• Exhibit professional appearance and demeanor at all times.
• Excellent verbal and written communications skills.
• Teamwork; must work well with others.
• Understands territory parts budget and inventory control.
• Basic knowledge of Word and Excel.
• Assist to create equipment deployment guides.
• Demonstrated ability to motivate, teach and train co-workers.
• Must have solid understanding of networking and the many types of graphic software being used in the marketplace.
• Must be capable of conveying technical data as it relates to 3rd party solutions or color printing applications in easy to understand terms for customers and sales personnel.
• Must have a working knowledge of Photoshop, Quark, Publisher.

Qualifications

Pass background, security and drug test.

Position requires use of personal car which is eligible for vehicle maintenance compensation program.

Must have reliable transportation and a valid driver's license.

Ability to lift up to 50 pounds.

For internal applicants, the following Konica Minolta internal certifications are required:

• Outward Associate
• Outward Professional
• Outward Expert - Office Solutions
• Outward Expert - Network
• Outward Expert - Color
• KMBS Controller (Emperon)
• Classroom

• Minimum of High School diploma or GED required, Technical School training preferred.
• 4+ years experience related to technical/repair of business equipment.
• Certified on N+ or equivalent.
• Additional IT certifications or training are a plus.

EEO Statement

Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.

Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer.

Konica Minolta est un employeur souscrivant au principe de l'egalite d'acces a l'emploi et de l'action positive. Nous considerons tous les candidats qualifies pour un emploi sans distinction de race, de couleur, de religion, de croyance, d'origine nationale, de sexe, de grossesse, d'age, d'orientation sexuelle, de statut de personne transgenre, d'identite de genre, d handicap, d'alienation ou de citoyennete, d'etat civil ou de partenariat, d'informations genetiques, de statut de veteran ou de toute autre caracteristique protegee par les lois applicables.

Solutions d'affaires Konica Minolta (Canada) Ltee. est un employeur d'opportunite egale.