Field Service Planning Coordinator I

Technical Safety Services; Lenexa (KS); Remote; USD 60,000 - 80,000; Full time

Job summary

An innovative firm is seeking a Field Service Planning Coordinator to enhance customer experiences through effective scheduling and service coordination. This remote position, requiring presence in the CST time zone, offers an exciting opportunity to work closely with clients, ensuring their needs are met with exceptional service delivery. You will play a vital role in managing service schedules, addressing urgent requests, and overseeing repairs, all while contributing to the safety and satisfaction of our customers. Join a rapidly growing team dedicated to improving the human condition through laboratory services and make a significant impact in the field.

Benefits

Medical, vision and dental insurance

401(k) plan with company matching

Long-term and short-term disability insurance

Competitive Paid Time Off (PTO)

Company paid holidays

Qualifications

• 2-5 years of experience in customer service or scheduling/coordination.
• Strong communication and organizational skills are essential.

Responsibilities

• Manage service schedules and client communications effectively.
• Organize field service work orders and resolve issues promptly.

Skills

Customer Service

Communication Skills

Problem-Solving

Critical Thinking

Organizational Skills

Education

High School Diploma

2-5 years of field service experience

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Word

Service Manager

Job description

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Pay found in job post

Retrieved from the description.

Base pay range

$20.00/hr - $27.00/hr

• This is a remote position but must be located in the CST time zone

Who are we?

Technical Safety Services (TSS) is a leading laboratory service provider with locations across the United States. Our customers include leading life sciences and healthcare companies and renowned research institutions. We are rapidly growing and looking for additional passionate and talented employees to join our team and partner with TSS’ customers who are doing dramatic work focused on improving the human condition.

TSS ensures the equipment our customers use to keep their employees and products safe is in full working order. We are the leading provider in the country of testing and certification services for cleanrooms, fume hoods, biological safety cabinets, and other controlled environment equipment. Working at our customers facilities, TSS employees are key enablers – helping ensure safety, accuracy, and compliance in some of the leading laboratories in the United States.

How will you make an impact?

The Field Service Planning Coordinator will play a crucial role in enhancing the customer’s experience. The impact will be achieved by diligently managing service schedules for both existing and new customers, ensuring exceptional service delivery, meeting deadlines, addressing urgent requests promptly, and overseeing repairs. Through these efforts, the coordinator will significantly contribute to the prioritization of our customers' satisfaction and safety.

What will you do?

• Client Communication - Promptly respond to client inquiries via phone and email, providing comprehensive product and service information while addressing repair requests efficiently and effectively.
• Inventory and Scheduling Oversight - Manage monthly inventory lists, ensuring all items requiring service are scheduled after PO/payment collection, document reasons for any missed items in the scheduling process.
• Service Coordination - Organize and schedule field service work orders, prioritizing tasks to ensure the most efficient timeline possible for service delivery.
• Order Review and Assignment - Review daily field service orders, assign tasks to technicians, and monitor job progress to ensure timely completion.
• Issue Resolution - Identify, investigate, and resolve any client or technician issues that may arise during service delivery, ensuring seamless operations and customer satisfaction.
• Other duties as assigned.

How will you get rewarded?

TSS offers competitive salaries and a wide range of benefits:

• Salary range of $20.00 - $27.00 hourly (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with industry data).
• Medical, vision and dental insurance.
• 401(k) plan with a company matching contribution.
• Long-term disability, short-term disability, and life insurance.
• Competitive Paid Time Off (PTO) and company paid holidays.

How will you get here? Education And Experience

• 2-5 years of field service industry experience in a customer service or scheduling/coordination position.
• Demonstrate strong communication skills and an ability to deliver results through teamwork.
• Proficient in Microsoft Outlook, Excel and Word.
• A combination of education, training, and related experience may meet the requirements.

Knowledge, Skills And Abilities

• Proficiency in using software or platforms for scheduling and coordination purposes.
• Must think critically and creatively and be able to work independently as well as have strong organizational and planning skills.
• Strong interpersonal skills.
• Ability to successfully solve challenging issues, perform critical thinking, and be detail-oriented.
• Excellent organizational ability – can easily multitask and shift priorities as needed.
• Ability to think and plan strategically.
• Excellent customer service and communication skills, both verbal and written.
• Strong troubleshooting and problem-solving skills with the ability to learn new systems and services.
• Excellent organizational skills and attention to detail.
• Ability to thrive in a fast-paced, dynamic environment while maintaining a customer-centric approach.
• Ability to quickly learn and train others on the use of Service Manager and other software systems.

TSS is a passionate equal opportunity employer and celebrates diversity. Interested in a role but not sure it’s the right fit for you? Call us and let’s talk.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Management and Manufacturing

Industries

• Internet Publishing

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