Field Service Operations Leader – Smart Services Growth

FUCHS PETROLUB SE; Harvey (IL); On-site; USD 115,000 - 125,000; Full time

Job summary

FUCHS Lubricants Co. in Harvey, IL is seeking a Field Service Operations Manager to lead the US Smart Services Operations across multiple territories. You will drive performance, hire and mentor Service Managers, and partner with Sales to identify new opportunities.

The role emphasizes developing efficient, profitable service solutions and delivering world‑class lubrication services. Travel up to 50% is required, with a competitive salary and comprehensive benefits package.

Qualifications

• Bachelor’s degree in Engineering, Business, or a related technical discipline.
• 3–5 years of managerial experience in operations, field services, or industrial service delivery.
• Strong technical knowledge of industrial process operations (e.g., wastewater treatment, wash systems, lubricants & lubrication).
• Proven ability to lead and develop high-performing teams across multiple territories.
• Exceptional communication and interpersonal skills, with a customer-first mindset.
• Strong analytical and problem‑solving skills, with experience using data to drive decisions.
• Proficiency in Microsoft Office; experience with CRM or service management platforms is a plus.
• Ability to travel approximately 50% across the US territories.
• Demonstrated success in managing KPIs, budgets, and operational targets in a fast‑paced environment.

Responsibilities

• Oversee the US Smart Services Operations team performance and reporting to meet service expectations.
• Ensure compliance with operational KPIs, Smart Goals, and service standards.
• Lead and coach Service Managers and Supervisors across territories.
• Develop new business opportunities with customers in collaboration with Sales.
• Drive hiring, onboarding, and training aligned with FUCHS values.
• Improve efficiency through standardized processes and technology enablement.
• Support digital tools to enhance visibility and customer engagement.
• Conduct regular performance reviews and territory audits for profitability.
• Collaborate with cross‑functional teams to resolve escalated issues.

Skills

Leadership

Communication

Analytical skills

Customer focus

Industry knowledge

Travel 50%

Education

Bachelor’s Degree in Engineering, Business, or related technical discipline

Tools

Microsoft Office

CRM platforms

Job description

FUCHS Lubricants Co. in Harvey, IL is seeking a Field Service Operations Manager to lead the US Smart Services Operations across multiple territories. You will drive performance, hire and mentor Service Managers, and partner with Sales to identify new opportunities.

The role emphasizes developing efficient, profitable service solutions and delivering world‑class lubrication services. Travel up to 50% is required, with a competitive salary and comprehensive benefits package.