Field Service Mechanical Engineer: Travel & Factory Work

ADMET; Norwood (MA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

401(k) with company match

PTO (paid time off)

Health, dental, vision, and life ins.

Training and mastery in metrology

Job summary

ADMET is seeking a Mechanical Services Engineer to provide on-site support for our fleet of testing machines and to perform hands-on production engineering at our Norwood, MA factory. The role combines customer-facing field service with factory floor tasks to ensure customers achieve expected performance from their equipment.

The candidate will travel up to 50% to customer sites in the US and Canada and split time with 50% on the Norwood production floor.

Qualifications

• Bachelor's degree in engineering discipline or technical associate's degree plus 2 years of postgrad work experience.
• Willingness to travel to US/Canada for 50% of time; 50% on production floor at Norwood, MA.
• Proven track record in delivering customer-facing services and support.
• Strong written and verbal communication skills.
• Comfort switching between hands-on production work and customer-facing service work.

Responsibilities

• Lead on-site installation, training, and calibration services at customer facilities across the US and Canada.
• Train customers in use of testing systems with thorough preparation.
• Calibrate testing systems according to ASTM standards and ADMET ISO procedures.
• Confirm equipment is operating correctly through installation, setup, and startup testing.
• Document and report all service activities accurately and timely.
• Provide feedback to management on equipment design and reliability.
• Maintain safe working practices at all times.
• Diagnose and resolve highly-technical product support issues with senior engineering support.
• Log all issues in ADMET's ticketing system and create product documentation.
• Perform production tasks: kitting parts, machine assembly, checkout, and shipping preparation.
• Validate testing systems and accessories prior to shipment to meet specs.

Skills

Customer service

Hands-on

Troubleshooting

Communication

Time management

Education

Bachelor's degree in engineering or technical associate's degree +2 years

Job description

ADMET is seeking a Mechanical Services Engineer to provide on-site support for our fleet of testing machines and to perform hands-on production engineering at our Norwood, MA factory. The role combines customer-facing field service with factory floor tasks to ensure customers achieve expected performance from their equipment.

The candidate will travel up to 50% to customer sites in the US and Canada and split time with 50% on the Norwood production floor.