FIELD SERVICE MECHANIC

ZipRecruiter; Eau Claire (WI); On-site; USD 40,000 - 70,000; Full time

Job summary

Join a dynamic team as a Field Service Technician, where you will play a vital role in servicing powered industrial equipment. This position offers the chance to work with a supportive team, receive ongoing technical training, and enjoy a variety of benefits including medical and dental insurance, a 401(k) plan, and paid time off. As part of a rapidly growing company, you'll have the opportunity to enhance your skills while contributing to our mission of improving operational productivity. If you are passionate about technical work and customer service, this role is perfect for you.

Benefits

Medical, Dental, and Vision Insurance

401(k) Plan with company match

Life Insurance

Short-Term and Long-Term Insurance

Critical Illness and Accident Insurance

Pet Insurance

Flexible Spending Account

Employee Assistance Program

Interest-free Tool Loans

Uniforms for Technicians

Qualifications

• 2+ years of experience in repairing forklifts and industrial equipment.
• Strong customer service and communication skills are essential.

Responsibilities

• Complete assigned service jobs and communicate with the Road Lead Technician.
• Attend training classes to stay updated on new products.
• Maintain relationships with sales representatives for potential opportunities.

Skills

Repairing powered industrial equipment

Customer service skills

Communication skills

Time management

Basic computer proficiency

Education

High school diploma or equivalent

Certification in material handling equipment operation

Tools

Repair tools

Job description

Job Description

Are you ready to join a dynamic team and play a crucial role in shaping the future of material handling? We are actively seeking dynamic Field Service Technicians to join our rapidly growing team out of our Eau Claire location. We are looking for Technicians to service our customers in the Rice Lake area. Field Service Technicians are responsible for traveling to our customer locations and repairing their powered industrial equipment, such as forklift trucks, aerial equipment, floor cleaning equipment, etc. Technicians are provided with a company service van, service laptop, iPad, credit card, and cell phone. We have internal support staff to assist, as well as free technical training through our factory certified in-house trainers, and in-the-field technical support!

We are currently offering a signing bonus for qualified Field Technicians!

Wolter, Inc. isn't just any company; we're among the fastest-growing privately owned businesses. At Wolter we’re on a mission to move, store, and power the world more efficiently. You’re part of a team that is connected like family and committed to making an impact.

Who we are: Since the Wolter story began in 1962, our company, like our industry, has been constantly evolving. We have grown to become one of the largest and most diverse industrial equipment and productivity solutions providers in the country. From new & used material handling equipment, service and training to robotics & automation, overhead cranes & hoists, power systems, railcar movers, storage solutions, complete engineered systems and more, Wolter is focused on improving operational productivity for its customers.

What we offer:

• Medical, Dental, and Vision Insurance
• 401(k) Plan with company match
• Life Insurance
• Short-Term and Long-Term Insurance
• Critical Illness and Accident Insurance
• Pet Insurance
• Flexible Spending Account
• Employee Assistance Program
• Interest-free Tool Loans and Tool Insurance
• Uniforms for Technicians
• Subsidies for Safety Boots and Safety Glasses
• Paid Time Off, paid holidays, and more!

Position Responsibilities:

• Complete all service jobs that are assigned to you.
• Communicate with the Road Lead Technician on any unusual service problems encountered or for any technical assistance needed.
• Attend service training classes offered to maintain knowledge on new products, or for refreshers on products not encountered too often.
• Complete and submit all paperwork daily for jobs worked on (timecards, maintenance reports with customers’ signature).
• Communicate with dispatcher and/or service office as to status of jobs and availability for new jobs.
• Identify jobs that should be sent to our shop for repair (due to complexity or safety reasons) and recommend they be sent in.
• Develop and maintain relationship with territory sales representatives to keep them informed of sales opportunities you might see.
• Always adhere to safety rules and policies at all times.

Essential skills and experience:

• Must have very good skills in repairing powered industrial equipment, with a minimum of two (2) years of experience repairing forklift trucks and/or other products we represent, to include all types of gas, diesel, and electric trucks.
• Must successfully complete any training courses required.
• Strong customer service skills.
• Must be a good communicator – written and verbal.
• Time management: the ability to organize and manage multiple priorities.
• Basic computer proficiency and laptop fundamentals.
• Must own tools necessary to perform repairs, per our recommended tool list.
• Must have a valid driver’s license and good driving record.
• Must be certified to operate material handling equipment (we will train).
• Commitment to company vision and mission.

We are an Affirmative Action/Equal Opportunity Employer and will give all qualified applicants consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, disability, or any other characteristic protected by law. All job offers are contingent upon satisfactory drug screen and driving record.

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