Service Engineer (Telematics & Electrical System Specialist)

Kubota Tractor Corporation; Dallas (TX); Hybrid; USD 85,000 - 115,000; Full time

Benefits offered by this job

Health and wellness benefits

401(k) plan with company match

Paid time off and holidays

Training and development programs

Job summary

Kubota Tractor Corporation is seeking a Telematics & Electrical System Specialist to analyze and improve machine connectivity and customer satisfaction. You will provide technical guidance to the Kubota MachineCare Center and work with CAN bus networks to support root-cause analysis and failure prediction.

You will also train dealers and staff on Kubota systems and participate in cross-functional projects. A Bachelor's degree in engineering and 3+ years of related experience are required.

Qualifications

• Bachelor’s degree in Engineering or related field required.
• At least 3 years providing technical support experience.
• At least 3 years of experience with machine CAN bus networks and protocols (J1939, KWP2000, UDS).
• Strong written communications skills to explain technical concepts.

Responsibilities

• Provide technical support to Kubota dealers and internal teams via phone, online systems, or on-site visits.
• Guide MCC members on technical and operational matters.
• Contribute to projects like Predictive Failure and Telemetics Interfaces.
• Work with CAN bus systems to aid root-cause analysis and failure prediction.
• Provide training to dealers and staff on Kubota systems and servicing methods.

Skills

Technical support

CAN bus

Telematics

Communications

Education

Bachelor’s degree in Engineering or related field

Tools

CAN bus protocols

Job description

Company Overview

Kubota Tractor Corporation (KTC) is a market leader in agricultural, construction, turf, and utility equipment, recognized for engineering excellence, product durability, and a strong commitment to supporting the people who build and sustain communities across North America.

For Earth For Life

Company Overview

Kubota Tractor Corporation (KTC) is a market leader in agricultural, construction, turf, and utility equipment, recognized for engineering excellence, product durability, and a strong commitment to supporting the people who build and sustain communities across North America.

About The Role

The Telematics & Electrical System Specialist willanalyze,report,andtake actionontheinterfacing between machine and technologyto improve productconnectivityandmaintaincustomer satisfaction.Additionally, the role willprovidetechnical,product and systems guidance to other members of theKubotaMachineCare Center (MCC)based on extensive knowledge and experience.

What You’ll Do

• Provide technical support to Kubota dealers and other Kubota departments and entities via phone, on-line systems and messages, and on-site visits. Attempt to resolve concerns during the first contact. Report on recommendations and actions.
• Provide technical and operational guidance to other members of theMCC.
• Independentlyand as a group contributetokey projects and/or key functions of theMCC, such as thePredictive Failure,Machine Health,Telematics InterfacesandAI based service agents.
• Work with machine CANbussystems to aid indeterminingroot cause analysis and failure prediction.
• Develop plans of action to resolve specific failure modesutilizingtelemetry data.
• Inform dealer and company personnel about service concerns and/or solutions via Service Bulletins, Top Issues, telephone conversations, Call Records, and other forms of communication.
• Provide training to dealers, co-workers, and other company staff on products, Kubota systems, and servicing methods.
• Support Kubota’s Sales Organization at both internal and external Company events, addressing product complaints and field product questions.
• Through self-training, continually increase product knowledge using Technical Service Reports, Service/Sales Bulletins, Call Records, Engineering Releases, and other available resources. Activelyparticipatein available technical training.
• Monitor and research product developments in the market and report asappropriate.
• Conduct other activities related to this position as assigned by management
• Other duties as assigned by management

What We Are Looking For

• Bachelor’s degree in Engineeringor related fieldexperiencerequired.
• At least 3 yearsof providingtechnical support experiencerequired.
• At least 3 years of experience within the areas of machine CAN bus networks and protocols(J1939, KWP2000, UDS, etc.).
• Strong written communications skills to explain technical concepts, report on technical investigations.

Physical Requirements

Must possess sufficient mobility and physical reflexes to function effectively in an office environment and perform the duties outlined above.

Comprehensive Benefits Package

• Health & Wellness Benefits - Medical, dental, and vision coverage; company-paid life and disability insurance; Health Savings Account (HSA); Flexible Spending Accounts (FSA); and Employee Assistance Program (EAP).
• Financial Security - 401(k) plan with company match and discretionary profit-sharing contribution, plus optional supplemental life insurance.
• Paid Time Off & Leave Programs - Vacation, sick time, paid holidays, parental leave, and additional leave options.
• Work-Life Balance - Flexible scheduling, remote/hybrid work opportunities (where applicable), Employee Assistance Program (EAP), and pet benefits.
• Professional Development - Training programs, tuition assistance, professional certifications, and career advancement opportunities.
• Employee Perks & Wellness - Employee product discounts, wellness initiatives, recognition programs, and company-sponsored events.

DISCLAIMER: The information provided in the description has been designed toindicatethe general nature and level of work performed by incumbents within the classification. This description is not intended to be a comprehensive inventory of all duties, responsibilities, qualifications and working conditionsrequired ofemployees assigned to this job/classification. This job is intended to include the current essential functions of the job. Management reserves the right to add ormodifythe duties and responsibilities and todesignateother functions as essential at any time. Kubota is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.