Field Service Manager - Steam Turbines

Venturatalents; Houston (TX); On-site; USD 110,000 - 165,000; Full time

Job summary

Venturatalents in Houston, TX seeks a Field Service Manager for steam turbines to oversee field service operations, manage a team of advisors and mechanics, and ensure projects meet timelines, budgets, safety, and quality standards.

You will coordinate with operations, supply chain, and customers, drive service growth, and maintain strong client relationships across multi-state sites through travel.

Qualifications

• Minimum 10 years of direct Field Service experience in rotating equipment / power generation / steam turbines.
• Experience managing both Union and Non-Union crews.
• Expert ability to troubleshoot Steam Turbines.
• In-depth knowledge of turbine maintenance, repair, and overhauls.
• Strong Sales & Strategic Orientation.
• Stakeholder Management and Cross-functional Team Leadership.
• Cognitive Agility and Strong Decision-Making Skills.
• Leadership & Team Development.
• Agile Mindset and Ability to Drive Change.
• Knowledge of Spanish language is a strong advantage.

Responsibilities

• Plan, coordinate, and schedule all field service and overhaul projects, ensuring adherence to timelines and budgets.
• Serve as the primary point of contact for all field service activities and maintain strong client relationships.
• Deliver high-quality service solutions to maximize customer satisfaction and drive repeat business.
• Prepare regular daily and final reports on field service activities, including project status, performance metrics, and customer feedback.
• Maintain accurate documentation including work orders, service reports, and equipment manuals.

Skills

Sales orientation

Crew management

Turbine troubleshooting

Maintenance & overhauls

Stakeholder leadership

Decision making

Leadership development

Agile mindset

Spanish language

Job description

Job Title: Field Service Manager - Steam Turbines

Location: Houston, United States (Multi-State Operations - Travel Required)
Department: Field Service Operations
Employment Type: Full-Time

Job Purpose

The Field Service Manager is responsible for overseeing all field service operations related to steam turbine maintenance, repair, and overhauls. This role leads a team of Technical Field Service Advisors, Turbine Mechanics, and third-party contractors, ensuring projects are delivered on time, within budget, and to the highest quality and safety standards.

The role is a critical link between operations, supply chain, and the customer - responsible for client communication, strategic planning, and driving service growth.

Roles & Responsibilities

Operations & Project Management

• Plan, coordinate, and schedule all field service and overhaul projects, ensuring adherence to timelines and budgets.
• Serve as the primary point of contact for all field service activities and maintain strong client relationships.
• Deliver high-quality service solutions to maximize customer satisfaction and drive repeat business.
• Prepare regular daily and final reports on field service activities, including project status, performance metrics, and customer feedback.
• Maintain accurate documentation including work orders, service reports, and equipment manuals.

Team Leadership & Development

• Recruit, train, and manage a skilled team of technical field service advisors, turbine mechanics, and support staff.
• Lead, mentor, and provide guidance and support to field service personnel.
• Provide comprehensive training on steam turbine operation, maintenance, repair, safety protocols, and customer service.

Compliance, Safety & Quality

• Responsible for legal and regulatory compliance, including obtaining necessary licenses and permits to operate across different states.
• Ensure compliance with HSE and industry-specific regulations and standards.
• Develop and implement robust health, safety, and environmental (HSE) protocols to ensure team well-being.
• Ensure proper use of Personal Protective Equipment (PPE) and enforce safety measures at all job sites.
• Implement quality control measures for disassembly, reassembly, and FME (Foreign Material Exclusion).

Supply Chain & Inventory

• Ensure Supply Chain Management processes and procedures are in place and followed to meet operational demands.
• Ensure adequate inventory management to minimize disruption and maintain quality of service.

Competencies & Skills

• Strong Sales & Strategic Orientation
• Proven experience managing both Union and Non-Union crews
• Expert ability to troubleshoot Steam Turbines
• In-depth knowledge of turbine maintenance, repair, and overhauls
• Class A Contractor License holder OR meets criteria for licensing
• Stakeholder Management and Cross-functional Team Leadership
• Cognitive Agility and Strong Decision-Making Skills
• Leadership & Team Development
• Agile Mindset and Ability to Drive Change

Knowledge Required

• Strong knowledge of Industrial Product portfolio, especially in Rotating Equipment / Power Plant domain (preferably Steam Turbines)
• Knowledge of Business & Sales Processes and Methods
• Understanding of business/industry trends, emerging market trends, customer behavior, and competitor landscape
• Proficiency in MS Office and analytical tools
• Techno-commercial understanding of Sales portfolio
• Knowledge of Spanish language is a strong advantage

Experience Required

• Minimum 10 years of direct experience in Field Service within rotating equipment / power generation / steam turbines.