Field Service Manager - Hybrid/Remote Support Leader

Lam Research; Manassas (VA); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Lam Research is seeking a Customer Support Supervisor to coordinate technical and administrative support at client sites, ensuring timely maintenance and upgrades. You will lead a team, maintain records, and communicate with design management to resolve issues and drive continuous improvement.

The role supports a hybrid work model with on-site and remote elements, and offers exposure to Lam’s premier customer support lifecycle across critical equipment and processes.

Qualifications

• Bachelor's degree or equivalent with 4-6 years of supervisory experience.

Responsibilities

• Directs coordination of technical and administrative support activities at client sites, including installation, repair, preventive maintenance and upgrades.
• Maintains records and systems; schedules personnel responding to critical situations.
• Communicates with design management and specialists to resolve problems and drive efficient operations.

Skills

Leadership

Customer support

Education

Bachelor's degree or equivalent with 4-6 years of supervisory experience

Job description

Lam Research is seeking a Customer Support Supervisor to coordinate technical and administrative support at client sites, ensuring timely maintenance and upgrades. You will lead a team, maintain records, and communicate with design management to resolve issues and drive continuous improvement.

The role supports a hybrid work model with on-site and remote elements, and offers exposure to Lam’s premier customer support lifecycle across critical equipment and processes.