Field Service Manager - Generators Charlotte, NC

Multiquip; Charlotte (NC); On-site; USD 90,000 - 110,000; Full time

Job summary

A leading manufacturer of construction products is seeking a dedicated Field Service Manager to oversee service programs across North America. This role requires hands-on maintenance and repairs on complex mechanical systems and strong communication skills to interact with customers. Ideal candidates will have significant experience in power generation and possess the technical knowledge to ensure service excellence. A commitment to customer satisfaction and teamwork is essential, alongside a willingness to travel extensively for on-site repairs.

Benefits

Company Vehicle

Excellent Benefits Package

Paid Time Off

401(k) Plan

Tuition Reimbursement

Qualifications

• Must have minimum of 5 recent years as a power generation technician.
• Ability to read and interpret electrical schematics and technical procedures.
• Strong background in both mechanical and electrical systems related to diesel generators.

Responsibilities

• Oversees Multiquip’s field service programs across North America.
• Performs maintenance and repairs on mechanical and electrical systems.
• Communicates repair options to customers and completes repairs efficiently.

Skills

Advanced Electrical Skills

Advanced Maintenance Skills

Advanced Troubleshooting Skills

Power Generation Expertise

Generator Controls Knowledge

Engine Skills

Communication Skills

Documentation and Reporting

Time Efficiency

Education

Associates Degree

Tools

Diagnostic service software

Job description

Multiquip, a leading manufacturer and service provider to equipment professionals in diverse industries, offers a unique work environment. Our construction products are used on projects ranging from site preparation, highway and paving to concrete and masonry construction. Our generators power construction sites, the entertainment industry, special events, and critical power for emergency response teams. We are committed to fostering a dynamic work environment that encourages collaboration and provides opportunities for career growth and professional development.

TheField Service Manager oversees Multiquip’s field service programs across North America, acting as the primary contact for service support, training, warranty claim reviews, and repairs. This role involves performing maintenance and repairs on complex mechanical, electrical, hydraulic, and diesel systems at off-site locations or customer dealerships. The manager must communicate repair options to customers, order and receive parts, and complete repairs efficiently to meet customer needs and department profitability goals. Ideal candidates are passionate service technicians who are self-motivated, skilled in troubleshooting generators, electrical, hydraulic, and mechanical systems, and committed to providing exceptional customer service. They will work closely with other Field Service Managers or technicians to complete assignments.

Essential Duties and Responsibilities:

• Responsible for managing the day-to-day service business in the assigned territory by providing technical support, completing repairs as assigned, performing technical training, making warranty decisions and reporting/monitoring of product issues in the field.
• Responsible to provide high level of technical information, support & hands-on repairs to customers.
• Responsible to identify repairs, quote repair jobs and communicate with customer to complete repairs timely.
• Acts as a liaison with customers and Multiquip to identify and solve technical problem areas within on products.
• Responsible for reporting customer contact information, service issues, territory activity, call reports, down lists and itineraries through CRM programs, HubSpot.
• Responsible for developing and maintaining Authorized Service Center in assigned territory.
• Responsible for warranty inspection, verification and authorization in assigned territory.
• Provides timely and accurate information on service situations using MI reporting system.
• Assists with creation and review process of service bulletins, FAQ, Parts/Ops manuals, training material, Technical Information and service instruction content as assigned.
• Provide technical guidance, assistance, and training to internal and external customers as assigned.
• Responsible and active in hands on repairs of equipment to meet company goals to increase chargeable jobs.

Education and/or Work Experience Requirements:

• Must have minimum of 5 recent years as a power generation technician, skilled in electrical and diesel repairs on modern generators using Tier 4 engines is required.
• Associates Degree (A. A.) from a two-year college; or five or more year’s related experience and/or training; or equivalent combination of education and experience in power generation or construction equipment repair.
• Ability to read, analyzes, and interprets general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public. Due to the nature of our industry and this position; writing, reading and speaking English is mandatory.
• Ability to read and comprehend moderately difficult computer-based schematics, specifications, service and parts literature, technical bulletins, safety manuals, and other related publications. Solid mechanical systems knowledge of diesel engines/engine failures and electrical and hydraulic systems.
• Ability to solve practical problems and deal with a variety of situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Qualifications:

• Must be a strong team player with a positive attitude and the ability to collaborate effectively with others.
• Strong background in both mechanical and electrical systems related to diesel generators.
• Must have great overall understanding of complex and/or logical functions.
• Willingness and ability to travel to job sites for repairs as needed.
• Excellent problem-solving skills, with attention to detail and accuracy.
• Proficient in reading and interpreting equipment and safety guidelines, operating and maintenance instructions, electrical and hydraulic schematics, troubleshooting flow charts, and equipment service manuals.
• Strong communication skills, both written and verbal, with the ability to convey technical information clearly.
• Proficient in using standard computer programs such as Microsoft Office, Adobe Acrobat, web-based service tools, and reporting tools.
• Must have and be able to operate all necessary standard tools required to complete repairs.

Skills:

• Advanced Electrical Skills: Ability to read and interpret electrical schematics and diagrams, as well as perform more complex wiring and electrical connection repairs. Proficient in troubleshooting electrical faults in starting and charging systems and power distribution.
• Advanced Maintenance Skills: Ability to perform details inspections and preventative maintenance across various equipment sizes, including replacing belts, hoses, sensors, and seals. Proficient in diagnosing and bleeding fuel systems, valve adjustments, and predictive maintenance techniques and monitoring.
• Advanced Troubleshooting Skills: Ability to diagnose and repair complex mechanical and electrical issues. Proficient in using diagnostic tools and software to identify system and component failures and communicate findings clearly.
• Power Generation Expertise: To perform laptop-based generator controller software updates, diagnose voltage selector issues, and troubleshoot AVRs. In-depth knowledge of generator terms and applications including parallel.
• Generator Controls Knowledge: In-depth knowledge of generator control panels and programmable logic controllers. Able to configure and calibrate control systems for optimal performance.
• Engine Skills: Advanced skills in diagnostics and troubleshooting engine problems, isolating issues to system and components, using mechanical and diagnostic tooling. Able to complete more complete repairs, including engine overhauls. Expertise in diesel engine systems, including fuel injection systems, electrical and after-treatment. Proficient in engine diagnosis of electrical, fuel and mechanical systems.
• Communication Skills: Strong customer-facing communication skills with the ability to explain complex technical issues in simple terms, and make recommendations for system upgrades and replacements.
• Documentation and Reporting: Ability to generate technical reports
• Time Efficiency: Ability to achieve 100% productivity in completing Level III technician tasks.
  
  

Computer Skills:

• A working knowledge of Microsoft Office applications such as Word, Outlook, and PowerPoint to generate reports and communicate is required.
• Must have experience with diagnostic service software.

Certificates, Licenses, Registrations

• Must hold a valid drivers’ license and Passport.
• Completed technical training courses, certificate or technical school is encouraged.

Travel Requirements

• Ability to travel within the United States and Internationally. Travel requirements can exceed 80%.

Physical Requirements:

• The physical demand described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk, climb and sit. The employee is occasionally required to use hands, to finger, handle or feel, reach with hands and arms, stoop, kneel or crouch. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception and ability to adjust focus.

Compensation and Benefits:

• Base salary range of $90k - $110K + annual bonuses
• Company Vehicle will be provided.
• Company Credit Card to cover business-related expenses.
• Excellent Benefits Package for Full Time Employee that starts the 1 st of the month after 30 days of hire date
• Medical, Vision & Dental plans (including orthodontic coverage)
• Company paid Life, AD&D, short-term and long-term disability
• Generous Paid Time Off - Accrue up to 4 weeks per year
• 11 paid Holidays
• 401(k), Employee Stock Purchase Plans, and other financial benefits
• Tuition Reimbursement up to $5,250 a year
• MetLife Hyatt Legal and AFLAC benefit plans
• Employee Assistance Program

Search Engine Keywords: power generation technician, service technician mechanic, diesel mechanic, mobile mechanic, Generator technician, Isuzu, John Deere technician

Multiquip provides competitive pay and benefits and supports our employees through our values of safety, integrity and respect.
Employment is subject to pre-employment physical, drug-screening and background investigation. E-Verify (www.dhs.gov/E-Verify) is used to verify a candidates’ legal right to work in the U.S.
Multiquip Inc. is proud to be an Equal Opportunity Employer. All qualified applicants will received consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected class.

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