Field Service Manager — Energy Systems & Tech Teams

INNIO Group; Abilene (TX); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) retirement plan

Disability and life insurance

Company-paid short-term disability

Tuition reimbursement

Fitness reimbursement

Job summary

INNIO Group is seeking a Field Service Leader to direct and develop a regional team of technicians. You will ensure high-quality service delivery, manage safety compliance, and support regional service strategy across our Jenbacher and Waukesha platforms.

You will travel up to 30% to audits and customer sites, recruit and coach staff, optimize field operations, and collaborate with Service Sales and Center managers to grow service revenue and customer satisfaction. Based in the DFW/Abilene area.

Qualifications

• High school diploma or GED required.
• Completed technical or electrical/electronic vocational training.
• Several years of experience in the electrical and/or mechanical field.
• Proven experience leading a team of technicians.
• Business fluency in English.
• Strong technical background.
• Confident user of Oracle and Microsoft applications.
• Willingness to travel up to 30% for customer and employee audits.
• Residency in the DFW/Abilene area or willingness to relocate.

Responsibilities

• Direct management regarding quality of work; profitability; target agreements; employee development; EHS and customer satisfaction.
• Classification of service technicians in the service region according to qualifications.
• Ensure quality of work execution of commissioning, repairs, overhauls and warranty procedures across all product lines.
• Collaborate in strategic planning of the service region.
• Ensure compliance with safety guidelines for all subordinate employees and contractors.
• Support Service Sales Managers by developing and introducing standardized processes.
• Collect and relay feedback from technicians and customers to Service Center Managers and Service Area Managers.
• Work with Service Area Managers to meet customer requirements with high quality, timely service.
• Optimize costs of service calls and fulfill service contract requirements.
• Escalate complex technical issues to the Help Desk.
• Implement and ensure compliance with safety requirements (EHS).
• Increase customer satisfaction through fast response times and necessary service know-how.
• Manage subordinate employees according to target agreements and development plans.

Skills

Leadership

Team management

Communication

Problem solving

Process optimization

Education

High school diploma or GED

Technical/electrical/electronic vocational training

Tools

Oracle

Microsoft applications

Job description

INNIO Group is seeking a Field Service Leader to direct and develop a regional team of technicians. You will ensure high-quality service delivery, manage safety compliance, and support regional service strategy across our Jenbacher and Waukesha platforms.

You will travel up to 30% to audits and customer sites, recruit and coach staff, optimize field operations, and collaborate with Service Sales and Center managers to grow service revenue and customer satisfaction. Based in the DFW/Abilene area.