Field Service Manager - Aftersales Growth & Training

Kubota Group; Abilene (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

Kubota Group is seeking a Field Service Manager II to represent Kubota Tractor Corporation’s Service Department at independently owned Kubota dealerships across the US. The role focuses on dealer aftersales growth, professional dealer training, service support systems, and warranty oversight.

It requires up to 75% travel domestically and internationally, with a strong emphasis on profitability, inventory management for spare parts, and proactive customer service leadership.

Qualifications

• High School Diploma or GED required.
• At least 5-7 years of dealer or OEM operations experience required.
• With a Bachelor’s degree at least 5 years’ experience required.
• In lieu of a degree at least 7 years’ experience required.
• Kubota certified in dealer business operations management (within 1 year of hire).
• Proficient level understanding of profit and loss + cash flow and ability to educate others on its principles.
• Ability to apply expert level knowledge of retail inventory management for spare parts business.
• Ability to apply advanced diagnostics and problem-solving techniques to any situation.
• Proficient level skills using MS Office
• Comfortable in make professional level presentations to large groups of people.
• Willingness to travel up to 75% of the time domestically and internationally.
• Uses effective oral and written communication skills; delivers information in a clear and concise manner, listens and communicates effectively with others.

Responsibilities

• Perform complex analysis work, identify and resolve problems.
• Coaches the Dealers and promotes all products and services offered by Kubota.
• Supports region in achieving sales and market share goals for aftersales products.
• Involved in spare parts retail inventory management process and procedures.
• Advises and supports dealer’s overall profitability targets.
• Positive and frequent communication with the dealer’s general manager and/or principal owner.
• Enable and ensure that Kubota TSC is informed and involved with all critical territory technical issues.
• Responsible for dealer performance and developing recommendations.
• Ensure maximum customer uptime through coordination with Kubota Warranty and TSC.
• Active leadership of the dealer’s aftersales process with a target of positive cash flows.
• Fosters and empowers the dealer to provide proactive service and support to Kubota customers.
• Leads aftersales business performance assurance workshops
• Lead professional service management training.
• Other duties as assigned.

Skills

Retail inventory management

Diagnostics & problem-solving

MS Office

Presentation skills

Communication skills

Travel willingness

Education

High School Diploma or GED

Bachelor’s degree + 5 years experience

Alternative: 7 years experience in lieu of degree

Tools

Kubota dealer operations certification

Job description

Kubota Group is seeking a Field Service Manager II to represent Kubota Tractor Corporation’s Service Department at independently owned Kubota dealerships across the US. The role focuses on dealer aftersales growth, professional dealer training, service support systems, and warranty oversight.

It requires up to 75% travel domestically and internationally, with a strong emphasis on profitability, inventory management for spare parts, and proactive customer service leadership.