FIELD SERVICE MANAGER

Equipment Depot Inc.; Romeoville (IL); On-site; USD 55,000 - 75,000; Full time

Job summary

Equipment Depot Inc. seeks a working supervisor to coordinate the day-to-day service business. You will lead technicians and service staff, ensure a hassle-free customer experience, and adhere to company-wide processes.

You will work with the Service/Operations Manager to set goals and KPIs for location performance. Responsibilities include handling customer requests and complaints, conducting performance reviews, and assisting in recruiting and developing the service team.

Qualifications

• High school diploma or GED required.
• At least 2 years’ experience in a service department.
• Strong organizational and communication skills.

Responsibilities

• Coordinate day-to-day service operations and supervise techs and support staff.
• Ensure KPI targets for efficiency, productivity and customer satisfaction are met.
• Assist Service/Operations Manager with disciplinary actions when needed.

Skills

Team leadership

Customer service

Communication

KPI focus

Discipline handling

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

POSITION SUMMARYCoordinates the day-to-day service business at the local level (techs and service support team will report directly to this individual). Is very involved with the day-to-day service business as a working supervisor. Ensures that his/her team provides a hassle-free experience for our customers (including our rental department). Focuses on one consistent Equipment Depot way of doing business by implementing and adhering to company-wide processes and procedures. Works with the Operations Manager to achieve business objectives (as measured by Key Performance Indicators) by improving the skills, professionalism, and efficiencies within our service operation.ESSENTIAL FUNCTIONSReasonable Accommodations StatementTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.Essential function statement(s)Ensures that his/her team performs with a positive attitude and a great sense of urgency in order to exceed customer expectations.Ensures that service KPI’s (relating to efficiency, productivity, and customer satisfaction) are consistently met.Assists the Service/Operations Manager in handling disciplinary issues involving personnel if/when they occur.Works with his/her Service/Operations Manager to implement short- and long-term strategic plans, objectives and goals for his/her location.Handles customer requests in a prompt and professional manner.Assists the Service/Operations Manager in handling customer concerns and complaints.Completes performance reviews as/when required for everyone within his/her organization.Assists in the recruiting and development of his/her service team.SKILLS & ABILITIESEducation: Minimum high school diploma or GEDExperience: At least 2 years’ experience working within a service departmentComputer Skills: Basic knowledge and abilities of Microsoft Office products prior knowledgeOther Requirements: Well organized, good communication skills, team player, strong attention to detailWORK ENVIRONMENTWork environment varies from office to job site to industrial locationsOUR CORE VALUESPassion to Perform – We are passionate to perform and focus on concrete achievementsTrust to Act – We are empowered to act, and act in a powerful wayAct Responsibly – We are responsible for our actions and the consequences they have for our stakeholders and our environmentMake it Fun! – We are serious about making work fun; it’s the way we do thingsAn Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.